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SpringHill Suites Houston Katy Mills

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93 Reviews from our TripAdvisor Community

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Showing 84: English reviews
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Denton, Texas
Reviewed 6 December 2016

Once a year while on business in the area I have stayed at this hotel since it opened. As a Lifetime Platinum Elite, the reception desk was lacking in service and 3 people were standing around talking instead of paying attention to customers. I asked for a room not facing traffic as best as possible as I don't sleep very...

Thank Joey P
Kansas City
Reviewed 20 October 2016

I've stayed in hotels about 200 nights this year, about 130 nights at Marriott hotels, and this is the worst hotel I've stayed in this year.  If I could get my money back I would. When I first checked into the hotel I wasn't welcomed even though I'm a Marriott Platinum member.  It's not a big deal, but I believe...

Thank robjackson_97
Marble Falls, Texas
Reviewed 12 September 2016 via mobile

Nice room with comfortable bed and ample room. It helped to have a microwave and a refrigerator. The sitting room had a large, comfortable couch with a large TV. I would have liked to have had end tables at each end to place drinks and phone while charging. The staff was pleasant and helpful. The Continental breakfast was as most...

Thank Bopmem
Reviewed 9 September 2016 via mobile

Clean rooms, great service and comfy bed. Also great if traveling under tight budget. Breakfast are very good too!! Great location as it is right in front of katy mills and conveniently located to access I10

Thank Takeda S
Houston, Texas
Reviewed 25 August 2016

SpringHill Suites are a national chain owned by Marriott and they are generally good overall, providing a respectable level of comfort for a fair price. This property, near Katy Mills Mall, is a good enough place for a quiet stay even though not anything great or particularly memorable. I stayed here with the family for a short time while we...

Thank Bryan_Carey
Sanjuana S, Manager at SpringHill Suites Houston Katy Mills, responded to this review

Thank you for taking the time to complete our customer guest survey in regards to your recent stay with us at the SpringHill Suites Katy Mills. Your thoughts are important to us and we appreciate you bringing this to our attention. Thank you for the feedback San Juana Sanchez.

Reviewed 16 August 2016 via mobile

Location with great access to Interstate 10. Hotel staff cordial. Quiet property. Clean lobby. Room was spacious, but humid. Air condition unit very noisy, but we didn't want to go through the hassle of switching rooms after a day of moving. Reported air condition to front desk staff upon departure.

Thank Love2Joy2Peace
Singer, Louisiana
Reviewed 8 August 2016 via mobile

Stayed one night at this hotel . Nice clean hotel...very friendly staff...Our room was a double with a pull out sofa bed..all were nice and comfortable...breakfast was the usual continental breakfast . Only complaint was tha pool is really tiny and the hot tub jets didn't work very well..but other than that it was a pleasant stay

Thank ginacee1
San Antonio, Texas
Reviewed 1 August 2016

I am a lifetime platinum member, so we've stayed at Marriotts forever and this was one of the most negative experiences I have had within that chain. Starting at the beginning, at check-in our status should be acknowledged and we should be offered either points or an amenity. No mention of any of this at check-in - I think for...

Thank Cliff J
Reviewed 26 July 2016

when I booked the room for Sunday night I was charged $141.00 which I thought was the total charge for the room. Then I found out that I needed the room for an extra night and was pleasantly surprised that I was only charged $86.00 for the night. Well when I see the charges I was shocked at all the...

Thank Elizabeth E
Reviewed 18 June 2016

Quiet – We had several college sports teams staying with us in the Hotel but our room stayed nice and quiet in the evening; good insulation in walls. Breakfast – Is a bit better than normal, scrambled eggs, sausage, cheese and meat tray, fruits, breads, cereals, and yogurt is served daily. Free NewsPaper USA today – Not much of a...

Thank cheadler

54 photos of this hotel

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Hotel & Grounds (12)
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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff

Additional Information about SpringHill Suites Houston Katy Mills

Address: 2501 Texmati Drive, Katy, TX 77494
Region: United States > Texas > Texas Gulf Coast > Katy
Price Range: $126 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Houston Katy Mills 3*
Number of rooms: 69
Reservation Options:
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Also Known As:
Springhill Suites Houston Katy Mills Hotel Katy
Springhill Suites Katy
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Questions & Answers

Questions? Get answers from SpringHill Suites Houston Katy Mills staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to another hotel”
 of 5 bubbles robjackson_97, 20 Oct 2016 | Read review
“Get a room facing the mall, for maximum quiet”
  • Beds are not very large, suites are small
 of 5 bubbles Bryan_Carey, 24 Aug 2016 | Read review
“Stay on the side away from I-10 - our room faced that way and there was some traffic noise”
 of 5 bubbles CliffJ22, 31 Jul 2016 | Read review
“before booking make sure that you know if all fees are included in the room charge when you pay online”
 of 5 bubbles 752elizabethe, 26 Jul 2016 | Read review
“Three Floors but they do have an elevator”
 of 5 bubbles cheadler, 18 Jun 2016 | Read review
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