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Holiday Inn Express Hotel & Suites Katy

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Holiday Inn Express Hotel & Suites Katy
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86 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Katy
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Showing 85: English reviews
Stavanger, Norway
Reviewed 26 March 2016 via mobile

I don't normally look for exceptional luxury in an hotel, but prefer a good average place which is clean, with good service and breakfast. That's why I have often chosen the Holiday Inn Express chain. This time however I was very disappointed. The first room we were given was the smallest I have ever seen in the USA. I asked...

Thank Gianluca M
nick p, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Gianluca, Thank you for your comments, and we do apologize we fail to meet your expectations of our hotel. We do at times run into some unexpected issues, and we do our best to resolve them as quick as possible. I do apologize with the water issue, but this was resolved during your stay. We do hope you will give...

Reviewed 22 February 2016

We stayed on ground floor. This particular weekend lots of guest in a kids dance competition. We heard several giggles and running the hallways on our floor and especially above. Also some heavy footed walking above our room. I was able to sleep through most my wife not so much. Overall a good king-sized bed and a great breakfast. Room...

Thank HallsburgSodbuster
Parker Colorado
Reviewed 12 February 2016 via mobile

Friendly staff. Very clean (smelled a bit like lysol. ) They have a nice pantry for those late night cravings. The caveat? They don't allowed concealed carry firearms in the hotel. It's posted on the door. I hope that criminals and terrorist read the sign and they don't break into our cars to steal our guns. I feel very unsafe...

Thank Charleetho
nick p, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Thank you for your comments. We are happy to hear you had a great hotel experience. We do allow conceal weapons (with your conceal license) , but not displayed. We try to make our hotel as safe as possible. If you have any questions, please contact the hotel directly. Once again, Thank you for using IHG Hotels. J Hernandez GM

Reviewed 11 February 2016

Stayed one night here and this hotel was great. Hotel is new and rooms clean and the help were attentive. I cant comment on the breakfast as I did not eat it, although it smelled good. The location was excellent for my needs and lots of restaurants nearby to accommodate. I would recommend and would stay there again if in...

Thank cypins
nick p, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Awesome to hear you had a great hotel experience. We strive to make our guest have the best stay ever!!. Please know if there is anything we can do differently to make it even more enjoyable, let us know. Once again thank you for using IHG Hotels, Hotels Guest Love! J Hernandez GM

Carrizo Springs, Texas
Reviewed 15 December 2015

We love this hotel! We have stayed here several times. Great staff! Great location! Comfortable beds! Free wifi! We stayed here two times in 1 week going to and coming from Louisiana. We will be back!

Thank Cara W
nick p, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Fabulous! We are glad to know you love to stay with us. Please let us know if we can be of any assistance for your future reservation. We are the hotel Guest LOVE! Look forward to your next visit. J Hernandez GM

Reviewed 19 November 2015

As an IHG Spire I expected to get what I asked for when I booked a quiet room. I got one overlooking the freeway and was told no others were available as there was some religious meeting locally an the hotel was full. This is despite booking well in advance. Got the room changes after the first night of little...

1Thank ALAN S
nick p, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Thank you for your comments. I do apologize we feel to your expectations. Guest request are not guaranteed and we do try to honor them as much as we can. I do apologize we were not at our best to serve your breakfast to your expectations. I do hope you will give us another opportunity to prove to you we...

Reviewed 8 November 2015 via mobile

I think the hotel was as good as any Holiday Inn. The free breakfast service was excellent. The lady taking care of us on November 7 was really friendly and nice. I wish i knew her name but thank you. Check in on the 6th was helpful they changed our room to meet our needs. The housekeeping staff was friendly...

Thank andrhold
nick p, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Awesome! Thank you for your comments and glad to hear you had a GREAT hotel experience. We work hard to make sure our guest leave with a wonderful thought of our hotel and staff. We thank you for visiting us, and hope to see you again! J Hernandez GM

Reviewed 2 November 2015 via mobile

I stayed here for 1 night for business. I was supposed to stay the week but checked out early because the hotel smelled musty and moldy. My co-worker and I both checked out early. I had a bottle of fabreeze i carry with me and this didn't help the smell. There is some sort of mold infestation going on. If...

Thank Nicole B
nick p, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

We do sincerely apologize we fail to meet your expectations. We will definitely take your comments and look into this issue. We strive in making sure our guest leave with a great hotel experience. We do hope you will give us another opportunity to prove to you we are the best hotel in Katy Texas. Please let us know in...

Reviewed 8 October 2015

Checked in and went down hill from there, put in to a Smoking room and asked to be moved and told smoking room was booked , ( NO ) I had 4 colleagues turn up from UK 3 checked in but 4 was not as the manager stated there was a room booked but not paid for, this manager Jim...

Thank Robert C
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Dear Robert C, Thank you very much for your review of our hotel. I am sorry you did not enjoy your overall experience with us, especially with check-in experience. I'd like to obtain some additional detail regarding your experience so I have sent you a private message. I look forward to hearing from you and being of further assistance. Sincerely,...

McAllen, Texas
Reviewed 1 September 2015

Internet speeds were very fast (both wired and wireless) with download speed of 45+ mbps. Internet login does not expire after 1 day so you can easily stay logged in for multiple days with out having to login again. TV's are also 1080p and Chromecast-friendly. Cozy rooms. My room had a ceiling fan as well as an AC unit; you...

1Thank Christopher C

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Room/Suite (16)
Hotel & Grounds (14)
Pool/Beach Area (4)
Business Centre/Function Rooms (2)
Dining (7)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to One of the Best Hotels in Katy, TexasBecause we're in West Houston, our hotel's location brings guests close to the fun of the big city while avoiding the crowded atmosphere. The Holiday Inn Express® Hotel & Suites Katy is convenient for every traveler since it's right off I-10.Our hotel's business-minded guests are always pleased by the great location and facilities. If you need to host an event, our large, dividable meeting room is ideal, and the Business Center and free high-speed, wired and Wi-Fi access make it easy to polish your presentation before the big meeting. Since we're on the west side of Houston, our hotel's guests are just six miles from the Energy Corridor with CITGO, BP, Shell, BAE Systems. DNV, Academy Offices and others.There's so much to discover and do near Katy with our location along I-10. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Katy

Address: 21010 Katy Fwy, Katy, TX 77449-7770
Region: United States > Texas > Texas Gulf Coast > Katy
Price Range: $146 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Katy 2.5*
Number of rooms: 97
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Katy
Hotel Style:
#6 Business Hotel in Katy
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Katy staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay off the 1st floor.”
 of 5 bubbles Niall1963, 31 May 2016 | Read review
“King Suite is worth the money.”
 of 5 bubbles hlewallen, 19 Apr 2016 | Read review
“Easy access”
 of 5 bubbles caraw435, 15 Dec 2015 | Read review
“Get a room round the back unless you can sleep as if on the freeway”
 of 5 bubbles E1062QGalans, 19 Nov 2015 | Read review
“Not sure where to send you but what I saw all the hotel would be a great choice.”
 of 5 bubbles 273jimh, 11 Aug 2015 | Read review
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