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Holiday Inn Express Hotel & Suites Jacksonville

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Holiday Inn Express Hotel & Suites Jacksonville
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104 Reviews from our TripAdvisor Community

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Showing 102: English reviews
Level Contributor
3 reviews
3 hotel reviews
Reviewed 2 weeks ago via mobile

Great friendly service, cleanest rooms and facility!!! Noted swimming pool is handicap accessible. Very nice breakfast hostess in the dining area that kept food stocked and dining areas clean. Definitely recommend this hotel.

Thank Cynthia C
Jacksonville, Texas
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 weeks ago via mobile

Very clean and friendly service. I had over flow family stay here and they where very pleased. Loved the staff and the rooms were modern and comfortable. Coffee and Breakfast was satisfactory too, especially for the price!

Thank rhondatxs
Fort Worth, Texas
Level Contributor
235 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 14 October 2016

This hotel is setback from the highway by the parking lot. The rooms are clean, adequate sized. The baths are average size and have the rain shower head. The breakfast area is clean and there is a nice space between tables. The breakfast is typical holiday inn,with hot sweet rolls, pancakes(make tour self),eggs,breakfast meat, gravy, biscuits, etc. No USA Today... More 

Thank larry h
HolExpJv, Front Desk Attendant at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you for your review and the great feedback it provides us. We're happy you chose our hotel for your stay here in Jacksonville. The staff here hopes that you enjoyed your stay and we're looking forward to welcoming you again as a guest in our hotel. Cheyenne Newland Holiday Inn Express More 

Flower Mound, Texas
1 review
Reviewed 27 September 2016

Stayed here while visiting the Texas State Railroad in Rusk, TX. The hotel was very clean and comfortable. The staff were all very friendly and informative as this was my first stay in the area. We enjoyed our stay and would highly recommend this hotel.

Thank Carpenji
HolExpJv, Front Desk at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Hello Carpenji, Thank you for taking some time out to give us some feed back about your recent stay. We are so glad to hear you had a great experience here at our Holiday inn Express. You guys did pick a great adventure with the Texas Rail Road. We appreciate the great feed back, hope to see your family soon.... More 

The Colony, Texas
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 September 2016

This hotel has gone beyond the 5 rating to at least a 6. When we arrived we were warmly greeted and my priority status was recognized, communicated to me, and a room upgrade delivered with out delay. The hotel was spotless and the room was spacious and very very comfortable. The staff was amazing in their attention to detail and... More 

Thank Xanadu345
THE COLONY, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 September 2016

I have staid at a lot of hotels in all levels of service and luxury and I have never found one cleaner than this one. Everything was above expected levels. I would recommend this property to anyone with no reservations.

Thank Paul S
Katy, Texas
Level Contributor
13 reviews
Reviewed 1 September 2016 via mobile

We were charged $50, because they said we took a pillow. We didn't even like their pillows. Jennifer told me i would get a refund, but 30 days later, & still no refund. The employees are uninformed & not trained well. Choose another place. You will be happy you did!!!!

Thank B3915NMdonnas
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Dear B3915NMdonnas, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information. I... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 August 2016

I checked in after a long day on the road and the front staff welcomed me with a bottle of water and a quick check in. I appreciated her taking the time to ensure I was in a preferred room and told me about the features. Being new to town, she took the time to talk about some of the... More 

Thank EastTexasPetrescuer
HolExpJv, Front Desk at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Hello Shannon, Let me first say Thank You! We are truly ecstatic you had a wonderful time here at Holiday Inn Express. Our staff is pretty amazing, i will pass along this great review to show them all what a great job they're all doing. Again thank you, have a great rest of the year, we hope to see you... More 

Pearland, Texas
Level Contributor
84 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 13 August 2016

We stayed at this location based on other reviews we read on TripAdvisor. We were in the area to attend a funeral and this was the highest rated hotel in the area. We were very pleased with the room and the hotel. The room was quiet and very clean. The staff members were friendly. If we are ever in the... More 

Thank TravelGal584
HolExpJv, FRONT DESK at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Good Afternoon TravelGal584, Thanks for your kind words, compliments you have shared with tripadvisor. We're happy to hear you had a wonderful time while staying with us. I know its hard dealing with a passing so im glad we was able to make this stay some what enjoyable at that time. Again thank you, we hope you're able to come... More 

Denton, Texas
2 reviews
Reviewed 5 August 2016

When I checked in they failed to tell me or make sure everyone knew their policy on missing items in the room. I was charged 100.00 for 2 Pillow that they say were missing - no video to show a pillow being taken OR ANYTHING!!!!! NO PROOF, JUST THEIR WORD - I am just to take their word.. BE SURE... More 

Thank pfpeters77879
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Dear pfpeters77879, Thank you for staying with us and for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay. We take comments such as these very seriously and would like to follow up with you and have sent you a private message in an effort to obtain more information. I look... More 

28 photos of this hotel

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Room/Suite (1)

Management photos: Courtesy of the property manager

All Management Photos (27)
Hotel & Grounds (7)
Room/Suite (10)
Dining (3)
Pool/Beach Area (2)
Business Centre/Function Rooms (1)
Other (4)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Holiday Inn Express Hotel & Suites Jacksonville

Address: 1923 S Jackson St, Jacksonville, TX 75766-5851
Region: United States > Texas > Jacksonville
Price Range: $114 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Jacksonville 2.5*
Number of rooms: 68
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Also Known As:
Holiday Inn Express Hotel And Suites Jacksonville
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Jacksonville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get an evan number room, these are in the back away from the road and look out on a green belt and homes”
 of 5 bubbles larryh351, 13 Oct 2016 | Read review
“Lower the number the closer the only one Elevator. Which if this Motel had a negative that would be it. :-)”
 of 5 bubbles B5597LEpauls, 24 Sep 2016 | Read review
“Ground floor facing back of property”
  • View from our window.
 of 5 bubbles MorgansInTennessee, 10 Apr 2016 | Read review
“Ground floor room adjoining the lobby was convenient and quiet”
 of 5 bubbles highflight, 18 Jan 2016 | Read review
“Get a room on the opposite side of the building from the highway.”
 of 5 bubbles carls895, 15 Dec 2015 | Read review
5 of 5
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