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We booked this hotel last minute over the 1800 number and the women advised me it was a queen bed room. Upon arrival, the African American man at the front desk was SO RUDE, did not greet us and barely even said a word! After...More
Response from Brent D, General Manager at Holiday Inn Express Hotel & Suites-DFW NorthResponded 2 February 2017
I am so sorry for the attitude and service you received. I sat down with the individual involved to make sure this service will never happen again. We are training or retraining most of the staff at the front desk to offer the service you...More
Have NEVER had a worse experience trying to get from an airport to a hotel. We were stranded, standing in freezing weather, waiting over an hour for a shuttle that never came, despite our repeated calls to the hotel. We ended up having to pay...More
Response from Brent D, General Manager at Holiday Inn Express Hotel & Suites-DFW NorthResponded 23 January 2017
Thank you for your feedback on my hotel. I apologize about all he issues with transportaion and the service received from our staff on your calls. The service you received is not what we strive to deliver. I am working on hiring additional staff for...More
I picked this hotel to stay at because I had to pick up 2 friends at the airport very late. I checked in before they did and when I got to the room I was presently surprised at how big & spacious the room was....More
Response from Brent D, General Manager at Holiday Inn Express Hotel & Suites-DFW NorthResponded 20 January 2017
Thank you for your feedback. I'm glad they were able to respond to your issue with the smoke detector in a timely manner. Hopefully you will be able to spend more time with us on your next visit. Thanks again!
Booked this last minute due a flight delay. All I wanted was a comfortable bed to sleep in for a few hours and an airport shuttle to avoid paying for a taxi. I called the hotel around 10:40 pm as soon as I landed and...More
Response from Brent D, General Manager at Holiday Inn Express Hotel & Suites-DFW NorthResponded 9 January 2017
I appreciate your feedback and want to apologize about the long wait for the airport shuttle. I just took over this hotel and i am working on staffing levels, service and training to prevent problems like you experienced. Thanks again for your feedback.
We stayed at this hotel the night before our flight the next morning. The next morning the shuttle was right on time & got us to the airport in plenty of time. My only minor complaint is on our return the shuttle took over 30...More
USD 92 - USD 179 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#11 Romantic Hotel in Irving
#22 Family Hotel in Irving
Non-Smoking Rooms ,
Number of rooms
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Response from HelenaCJB | Reviewed this property |
My advice is to ask the Hotel where to meet the shuttle. Because I could not find it at all when I was going to the hotel for the first time. However, when you are departing the receptionist will put you on the list for the... More
My advice is to ask the Hotel where to meet the shuttle. Because I could not find it at all when I was going to the hotel for the first time. However, when you are departing the receptionist will put you on the list for the shuttle, which is great so that you dont have to come down early to fight for a place on the shuttle.
I believe it leaves every 30 minutes but please verify with management.
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"Book the shuttle in advance. They fill up quickly and stop at all terminals so can take a while."