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The Westin Dallas Fort Worth Airport

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#7 of 77 Hotels in Irving
Certificate of Excellence
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The Westin Dallas Fort Worth Airport
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1,256 Reviews from our TripAdvisor Community

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Showing 1,221: English reviews
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Miami Beach, Florida
Reviewed yesterday NEWvia mobile

Well as an spg platinum I was disappointed. First of all, the hotel is definitely showing it's age. It needs a lot of refurbishing especially since they can charge an exceptional price for these rooms sometimes. The welcome I received was far from friendly. Very scripted and cold. I was not offered an upgrade or anything for my loyalty. Very...

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Helpful?
Thank Ryan H
Little Rock, Arkansas
Reviewed 2 days ago NEW

Friendly staff. Heavenly Bed! The shower shut on/off switch was a little hard to figure out.....pull out the lever and pull up on the shower lever. The hotel was quiet. The bathroom was very small but well-appointed. The robe was a nice touch and finding lavender essential oil to help you sleep was awesome!! Hotel food was above average.

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Helpful?
Thank Roitz
KenB4545, General Manager at The Westin Dallas Fort Worth Airport, responded to this review

Hello Roitz, thank you for choosing to stay with us recently. It is great to hear that you enjoyed the amenities of the Westin Heavenly bed and the Westin robe. It is one of our goals to provide a refreshing night's sleep for our guests, and I am glad to hear that the lavender oil was helpful for your rest....

Dallas, Texas
Reviewed 3 days ago NEW

My room had a small maintenance issue and after I finished my meeting came up when housekeeping was in my room. I explained the issue and Thelma had immediately contacted Mark at maintenance and they had my issue fixed within 15 minutes. Both were extremely polite and apologetic. Great customer service!

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Helpful?
Thank freqtraveler354
KenB4545, General Manager at The Westin Dallas Fort Worth Airport, responded to this review

Thank you for staying with us recently and providing feedback. I am glad to hear that Thelma and Mark were able to assist you in resolving the maintenance issue in your guest room. We strive to provide excellent service to our guests, and it is great to hear that our associates took great care of you. We hope to see...

Cheyenne, Wyoming
Reviewed 3 days ago NEW

We stayed for 3 nights to explore the Northern Dallas area. The hotel was convenient for the area we wanted. Overall, the hotel was comfortable and safe. Booking through the SPG call center got me a good price for the room on the Executive Floor. Unlike some hotels, this executive floor's only specialty was no children on the floor, which...

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Helpful?
Thank Wy0Traveller
KenB4545, General Manager at The Westin Dallas Fort Worth Airport, responded to this review

Wy0Traveller, thank you very much for choosing to stay at The Westin DFW and for taking the time to give us valuable feedback. This is one of the very best ways for us to improve. I’m glad you found the hotel to be comfortable and safe yet I wish we had not made the few mistakes that left an impact...

Washington DC, District of Columbia
Reviewed 4 days ago NEW

Antonio B. had excellent customer service. He was professional, courteous, patient, excellent driver, great smile. He deserves a promotion and a raise. He plays great Motown music, and he is an excellent driver.

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Helpful?
Thank gernee2017
KenB4545, General Manager at The Westin Dallas Fort Worth Airport, responded to this review

Thank you for your positive feedback and for recognizing Antonio B., one of our great associates who offers consistent, outstanding service to our guests. I will be sure to pass along your compliments to him. We look forward to seeing you again in the future.

Reviewed 4 days ago NEW

I have use the l use the Westin parking lot on several occasions when I travel. I have always found the staff to be very friendly and professional. From the employees that check me in to the shuttle drivers that drop off and pick up. I especially want to say thank you to Antonio B. He made me feel very...

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Helpful?
Thank Jennifer G
KenB4545, General Manager at The Westin Dallas Fort Worth Airport, responded to this review

Hello Jennifer, Thank you for choosing to use our Park-and-Fly program here at The Westin DFW. I am glad to hear that our associates were able to assist you and lessen your travel stressors, especially Antonio B. We hope to see you again soon for your future travels!

Reviewed 1 week ago NEWvia mobile

Zena was especially helpful and made my stay super enjoyable. The restaurant/bar is nice and I was able to try a few wines before buying a glass. One negative: please fix the rooftop pool. It's a big deal that it's closed. I was not told it was closed when I made the reservation.

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Helpful?
1Thank scott g
KenB4545, General Manager at The Westin Dallas Fort Worth Airport, responded to this review

Hello Scott, thank you for choosing to stay with us recently. I am glad to hear that Zena and the restaurant/bar staff were helpful in creating an enjoyable experience for you. I do apologize that the pool is currently undergoing construction. We are making significant improvements to enhance guest experience and will be ready by early spring. We hope to...

Reviewed 1 week ago via mobile

Would like to say I appreciate great driver and helper Mr. Antonio B was with our bags and waiting patiently for us while we gather all our suff to get on the shuttle. He keep a smile them whole time and thabk us for letting him help us.

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Helpful?
Thank shontae3
KenB4545, General Manager at The Westin Dallas Fort Worth Airport, responded to this review

Hello Shontae3, Thank you for taking the time to provide feedback. I am very glad to hear that you enjoyed the amenity of our complimentary shuttle service, as well as the services of Antonio B. He is one of our outstanding associates, and I will be sure to pass along your kind recognition to him. We hope to see you...

Reviewed 2 weeks ago via mobile

Have to say that the most memorable part of the trip was Antonio B. who shuttled us to the airport! He gave us some pointers for our trip to Spain. We were a bit lost regarding the shuttle but when he walked in and greeted us with a smile we felt reassured. He immediately offered to help us. He asked...

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Helpful?
Thank Daniel S
KenB4545, General Manager at The Westin Dallas Fort Worth Airport, responded to this review

Hello Daniel and Lacy, Thank you for staying with us recently and for providing feedback. It is great that you enjoyed the amenities of our complimentary shuttle, and even better that Antonio B was able to assist you so thoroughly. Thank you very much for recognizing him, and I will be sure to pass along your outstanding compliments. I hope...

Los Angeles, California
Reviewed 2 weeks ago

I travel to the DFW area quite often for business activities. I usually stay at the Sheraton DFW for no particular reason. This past trip, the Sheraton was sold out so I opted for the Westin DFW to stay within the SPG family. What a pleasant surprise! The Westin, particularly, Deborah, went out of the way to ensure my stay...

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Helpful?
Thank Traveling_Man_1638
KenB4545, General Manager at The Westin Dallas Fort Worth Airport, responded to this review

Thank you for choosing to stay with us and providing feedback. Saying that your stay was perfect and that you have found your new home in DFW are the best compliments we get. I will gladly pass on your outstanding comment to Deborah and the rest of the team. We look forward to having you stay with us again.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Raising the bar among airport hotels, the Westin Dallas Fort Worth Airport is a chic, comfy retreat where you can relax and revive. Our Dallas airport hotel is adjacent to DFW International Airport and offers free shuttle service to/from for guests. Take a refreshing dip in our outdoor heated pool, or get your pulse racing in our WestinWORKOUT(R) Fitness Studio. Perk up with a fresh cup of Starbucks (SM) Coffee at our in-house cafe, pick up a snack at our Market, or enjoy a Southwestern-style meal at our BlueFire Grille restaurant. Each of our 506 guest rooms and suites are beautifully decorated and equipped with contemporary amenities like Wireless High Speed Internet Access. Enjoy a peaceful night's sleep in our signature Heavenly(R) Bed and refresh in our spacious bathrooms. ... more   less 

Additional Information about The Westin Dallas Fort Worth Airport

Address: 4545 West John Carpenter Frwy, Irving, TX 75063
Region: United States > Texas > Irving
Price Range: $156 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Dallas Fort Worth Airport 4*
Number of rooms: 506
Reservation Options:
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Also Known As:
The Westin Dallas Fort Worth Airport Hotel Irving
Westin Hotel Irving
Westin Irving
Irving Westin
Hotel Style:
#3 Luxury Hotel in Irving
#5 Business Hotel in Irving
#9 Romantic Hotel in Irving
#17 Family Hotel in Irving
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Dallas Fort Worth Airport staff and other travellers.
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Questions? Get answers from The Westin Dallas Fort Worth Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King size bed is super comfortable and one of the best fitness centers I've ever seen”
 of 5 bubbles freqtraveler354, 20 Feb 2017 | Read review
“Ask for Airport side if you like to watch planes take off and land.”
 of 5 bubbles Wy0Traveller, 20 Feb 2017 | Read review
“Great customer service,”
 of 5 bubbles gernee2017, 19 Feb 2017 | Read review
“Very convenient to DFW”
 of 5 bubbles Traveling_Man_1638, 3 Feb 2017 | Read review
“I got this on the Hotwire blind option which is a four star hotel at a special rate, over half of the regular rate.”
 of 5 bubbles OnThe50YardlineDan, 3 Jan 2017 | Read review
5 of 5