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Holiday Inn Hotel Express & Suites West Hurst

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#3 of 4 Hotels in Hurst
Certificate of Excellence
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Holiday Inn Hotel Express & Suites West Hurst
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118 Reviews from our TripAdvisor Community

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Showing 116: English reviews
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Reviewed 1 week ago via mobile

This hotel is has pretty decor. We stayed in the king suite which had 2 queen beds and a love seat and an actual King size bed in the bedroom area. Everything was comfortable and we had a great nights sleep. They had a managers reception with free drinks and snacks from 5-7pm. The pool was nice but had a...

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Helpful?
Thank Britney P
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Britney P, Thank you so much for the wonderful feedback on our hotel! We do check the chlorine levels for our pool 3 times a day so we will double check all the ventilation is working properly to ensure future guests do not experience this issue! We are absolutely thrilled you enjoyed so many of our amenities and especially...

Houston, United States
Reviewed 2 weeks ago

Rachel is a phenomenal employee! She strives to make sure everyone is taken care of at given time. She is knowledgeable, friendly, and an all around super star...I was having trouble with reservations booking a room with points. When it was clear reservations did not know what to do, Rachel stepped in and resolved it immediately. She consistently made sure...

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Helpful?
Thank Marsha L
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Marsha L, WOW! Thanks for the awesome feedback, it is greatly appreciated! We will definitely pass your kind words onto Rachel. We actually just did promote Rachel a few months ago to our Front Office Manager because of her phenomenal leadership abilities like you described! We are absolutely thrilled one of our staff members were able to impact your...

Rogers, Arkansas
Reviewed 4 weeks ago via mobile

I stayed following a wedding in the area. Prompt service at the desk, very helpful staff (courteous and professional). Everything from the lobby, the halls, the elevator, and the rooms were exceptionally clean and well-maintained. I'm in love with the shower, but that's just a personal preference. I also used their gym, which was very convenient. Everything was just wonderful...

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Helpful?
Thank Ashley K
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Ashley K, Wow! Thank you so much for the wonderful feedback on our hotel and staff, we will definitely make sure to share your kind words with our staff members! We are absolutely thrilled you were able to enjoy your time here for the wedding you were attending! Our staff really does strive to make each and every guest's...

Reviewed 20 January 2017 via mobile

We specifically chose this hotel because of the indoor pool for our starvation in January. It was not heated or the pool room so it was freezing so may as well have been outside. Very disappointed for me and my kids.

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Helpful?
Thank Kristi G
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Kristi G, We are sincerely sorry about the issues with the pool temperature. We did unfortunately have a pressure switch in the heating mechanism go out and we were able to replace that part the same day, however it does take several hours to reheat our large pool to the correct temperature! We really do hope to see you...

Grapevine, Texas
Reviewed 29 December 2016

I'm very happy to report that we selected the right hotel. It was our first Christmas reunion in years, with family coming from several locations. With all of the arrangements and details to handle, it was a welcome break to work with Aimee Anderson, the hotel's Director of Sales. All was discussed and booked in less than 20 minutes, including...

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Helpful?
Thank Billd39
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Billd39, Wow! Thanks for the amazing feedback! We are so happy that we were able to host your family during the holidays and that they enjoyed their time with us so much! Aimee is always on the ball when it comes to accommodating our guest's needs, I will definitely pass on your kind words to her! We really do...

Tokyo
Reviewed 17 December 2016

Great customer service from Rachel at this modestly-priced, but comfortable hotel. She welcomes you by name and with a smile, rarely seen at so-called higher class hotel I also frequent. She sorts out any niggles quickly and apologises ....... sincerely. Rachel makes this modest hotel a great experience!

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Helpful?
Thank Richard T
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Richard T, Thank you so much for the great feedback on our wonderful front desk agent Rachel! I will be sure to pass your kind words onto her! We are absolutely thrilled you chose our location out of everyone in the DFW area to stay with! We can't wait to see you again in the future!

Baltimore, Maryland
Reviewed 29 November 2016

Stayed here for the week of Thanksgiving! This hotel was spotless, the rooms were comfortable, and the staff was friendly! The king suite rooms are very nice, not large but big enough and well done. The showers are great, very big, and great water pressure! Only drawback was a weak Wifi signal that was frustrating at times. The location is...

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Helpful?
Thank Kenny M
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Kenny M, Thanks for staying with us during the week of Thanksgiving and we are so excited you enjoyed your time here! We do get feedback about the wifi but we are excited to announce that we are going through a huge wireless upgrade at the beginning of 2017 and that should alleviate any further issues! We hope to...

Bella Vista, AR
Reviewed 26 November 2016

Visiting family in ft worth and this location was convenient and reasonably priced compared to others not far away. Close to restaurants and necessities, property situated well away from road noise room was perfectly quiet. Modern decor looks recently updated, always appreciate fridge and microwave in HIE, comfortable sitting area and door-less shower nice additions, good bathroom lighting. Breakfast area...

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Helpful?
Thank Soxgirl58
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Soxgirl58, We are absolutely thrilled you enjoyed your time with us here is Hurst, TX! We are currently working on the idea to open up our meeting rooms during busy times so that our guests will have overflow seating during breakfast! Our staff constantly strives to improve their training and the hotel so that everything is up to date!...

Robbins, North Carolina
Reviewed 22 November 2016 via mobile

Was here for 5 nights. Excellent suite with two Queen beds. Comfortable bedding and a good amount of space. Only problem this week was cold water in the shower. They were working on it when we left so three out of four got a hot shower by Friday. Pool was cool water - so very invigorating. Breakfast area was excellent...

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Helpful?
Thank Twin2Garner
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Twin2Garner, Thank you for choosing our location while in the DFW area! We are sincerely sorry about the cold water the one day during your shower, unfortunately we had some plumbing work done that day, but all is good now! We will definitely look into the cranberry juice idea, we are always looking for new ways to help improve...

Springfield, Missouri
Reviewed 16 October 2016 via mobile

Room was spacious, clean & quiet. There was a large desk, refrigerator & microwave. Bed was comfortable. During the week there was an evening reception with a good variety of foods & beverages. Breakfast was good but breakfast area needs more tables.

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Helpful?
Thank RuralRoadRunners
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear RuralRoadRunners, Thank you for not only choosing our location while in the DFW area but also for the wonderful feedback! We are working on creating more space for breakfast seating. We have currently started opening up our meeting room area for overflow breakfast! We hope that next time you are here you will not have the same issue! We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Holiday Inn Express Hotel in West Hurst Features an Ideal Location just eight miles from the Dallas-Fort Worth Airport (DFW), our hotel provides a superb location for travelers of all kinds. Come stay at Holiday Inn Express Hotel & Suites in West Hurst and enjoy a complimentary shuttle ride to and from the DFW airport. Visitors searching for nearby attractions will enjoy our Ft. Worth hotel's convenience to Six Flags Over Texas and the Texas Star Golf Course. Additionally, our hotel in Hurst is one mile from NRH2O Water Park, Nytex Sports Center, and Mountasia Family Fun. West Hurst sits conveniently between Dallas and Fort Worth, so our hotel can keep you close to the exciting amusements of both cities. Business travelers looking for Dallas-Fort Worth hotel accommodations will benefit from our hotel's location near downtown Ft. Worth. We stand close to the bustling business district with over 8,000 companies like Allstate Insurance, Microsoft and Xerox, as well as the global headquarters of four Fortune 500s. Our newly built hotel in Ft. Worth aims to bring you top service, convenience and comfort. Relax in the heated indoor pool, keep up your workout routine in the fitness center, and connect using our complimentary high-speed Internet access. Book your hotel room now at West Hurst's Holiday Inn Express hotel near DFW Airport. ... more   less 

Additional Information about Holiday Inn Hotel Express & Suites West Hurst

Address: 820 Thousand Oaks Drive, Hurst, TX 76054
Region: United States > Texas > Hurst
Price Range: $134 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Hotel Express & Suites West Hurst 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Holiday Inn Hotel Express And Suites West Hurst
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel Express & Suites West Hurst staff and other travellers.
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Questions? Get answers from Holiday Inn Hotel Express & Suites West Hurst staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Depends on what facilities you want.... They have a wide variety.”
 of 5 bubbles RichardT296, 17 Dec 2016 | Read review
“King Suites are great!”
 of 5 bubbles kennym774, 28 Nov 2016 | Read review
“Asked for room on top floor away from elevator; 412 was fine.”
 of 5 bubbles Soxgirl58, 25 Nov 2016 | Read review
“Any room in this place is a great room. You found the correct Hotel if you book with this Hotel.”
 of 5 bubbles dwaynea342, 14 Sep 2016 | Read review
“From my sister, the 4th floor hallway was hot all the time. Other sister enjoyed room 315”
 of 5 bubbles 479clairem, 7 Aug 2016 | Read review
5 of 5