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Hotel was good but dated. Safe was broken in the room. Lots of construction in the area. Mark from security tried to fix safe 3 times,Super patient, and incredibly attentive. Overall a good experience. I would stay again.More
Thank Joey M
Response from Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the GalleriaResponded 24 October 2014
Dear Joey M,
We appreciate your review of the Westin Oaks and the kind words in regards to our security agent Mark. We apologize for the inconvenience you endured and hope you will allow us the opportunity to host you during any future travels to...More
The hotel is very updated. The elevators have no up or down buttons. You punch in floor & it tells you which elevator a,b,c or d is coming for you.
The rooms are standard for a hotel. Our room overlooked the pool & outdoor track....More
Stayed at the Westin Oaks for a couple of days while I was in Houston. The area here is located next to the Galleria, and shopping is never an issue. On arrival, this hotel looks kinda magnificent. Lift wasn't the regular one, with buttons within...More
2 Thank Malcolm_See
Response from Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the GalleriaResponded 8 October 2014
We appreciate your review of the Westin Oaks. We value all guest feedback as it provides us invaluable information regarding the guest experience. We sincerely apologize that our WiFi and room service caused a negative impact on your stay. We assure you that...More
We had a wonderful stay at the Westin Oaks at the Galleria! The staff was overwhelmingly friendly and accommodating, the public areas were elegant, the rooms were lovely and the toiletry amenities were very nice. The shower heads are hands down the very best!
Management response:Responded 27 September 2014
Thank you for your review of the Westin Oaks. We are always thrilled to hear when our guest’s enjoy their Westin Experience. We hope to continue hosting you during any future travels to the Houston Galleria area.
My biggest gripe is that there was no free Wi-Fi available. In this day and age I feel charging for Wi-Fi is equivalent to charging for a shower curtain.
Hotel is elegant and nicely decorated. Does feel upmarket. It's location with direct access to the...More
2 Thank db2672
Response from Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the GalleriaResponded 24 September 2014
Thank you for taking the time to review your recent stay at the Westin Oaks. We regret that the charge for WiFi caused a negative impact on your stay. We do provide free WiFi in our lobbies and apologize for not effectively communicating...More
USD 82 - USD 520 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#37 Luxury Hotel in Houston
#112 Business Hotel in Houston
Non-Smoking Rooms ,
Number of rooms
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