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Westin Oaks Houston at the Galleria

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Traveller (160)
Room & Suite (260)
Dining (24)
Overview
  • Excellent29%
  • Very good36%
  • Average20%
  • Poor9%
  • Terrible6%
Travellers talk about
Free Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (800)
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11 - 15 of 718 reviews
Reviewed 7 March 2018 via mobile

Stayed here for 2 nights, was skeptical after reading the recent reviews, but I will say the renovated room I stayed in was lovely. My only complaints would be the lighting in the bathroom, although it’s lovely, it’s so dim that applying makeup was impossible,...More

Thank SLCandle
Response from Mark W, General Manager at Westin Oaks Houston at the GalleriaResponded 12 March 2018

Greetings; thank you for the feedback. I was delighted to read that you liked the newly renovated rooms, we are getting a great deal of VERY POSITIVE feedback about the new rooms, I do appreciate the feedback about the makeup mirror and the bathroom lighting,...More

Reviewed 16 February 2018 via mobile

I recently was in Houston for a business trip; the hotel our team was staying at was over sold so I chose the Westin! So glad I did! It was just far enough away I got my own time; the rooms were clean and quiet....More

Thank Ali P
Response from Mark W, General Manager at Westin Oaks Houston at the GalleriaResponded 19 February 2018

Greetings Ali; thank you for sharing your feedback, I was delighted to read that you found the hotel and the proximity to the Galleria mall very convenient. The hotel is currently undergoing a major renovation of the guestrooms. We anticipate that the renovations will be...More

Reviewed 30 January 2018

We were flying from Auckland New Zealand to Puerto Rico with a 3 night stop over at Houston. We stayed at the Westin Oaks as it is attached to the Galleria Mall. It was ideal as we were able to walk out of the hotel...More

1  Thank Paul M
Response from Mark W, General Manager at Westin Oaks Houston at the GalleriaResponded 31 January 2018

Greetings; thank you for sharing your feedback, we do get a great many positive comments about the hotels ease of access into the Galleria. I was delighted to read that you were able to do some shopping and enjoy all that the Galleria has to...More

Reviewed 21 January 2018

Hotel is in renovation, I asked for a renovated room and was charged extra fee....felt robbed, though the experience of staying here was again great. Asked for a double bed, had to come back to front desk since I was given a single bed room...oh...More

2  Thank ranaqueretana
Response from Mark W, General Manager at Westin Oaks Houston at the GalleriaResponded 22 January 2018

Greetings; I was delighted to read that you had another great experience at the hotel. I do appologize that your original room did not have the needed bed configuration. I was delighted to read that the team was able to quickly rectify it. I hope...More

Reviewed 20 January 2018

crook management , they took my money eventhough i gave them immediate notice of child sick and unable to fly . we had made reservation and canceled it through Expedia and gave hotel ample time to cancel and they kept our funds

Thank alex h
Response from Mark W, General Manager at Westin Oaks Houston at the GalleriaResponded 20 January 2018

Greetings Alex; I would be delighted to speak with you directly about this, it appears that you booked a fully prepaid, non refundable reservation through Expedia and then had to unexpectedly cancel the reservation. I am happy to assist if I can..

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About
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Internet
Pool
Free Parking
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Outdoor pool
Details
Price range
USD 146 - USD 365 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Luxury Hotel in Houston
#112 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 146 - USD 365 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Luxury Hotel in Houston
#112 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (160)
Room & Suite (260)
Dining (24)
Pool & Beach (24)
Amenities (12)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Evann724
4 November 2016|
AnswerShow all 2 answers
Response from TXHOUNDDOG | Reviewed this property |
Sorry we have no kids so can't help you there.
0
Votes
396george1967
30 August 2016|
AnswerShow all 4 answers
Response from MRCBR | Reviewed this property |
No, you select your floor and there are no buttons once inside the elevator.
0
Votes
Tracy K
26 July 2016|
AnswerShow all 2 answers
Response from Luis B | Reviewed this property |
When I have stayed at The Westin in Houston, the concierge has always been helpful to get transportation anywhere around the Greater Houston area. Specially touristic places.
0
Votes
Room Tips
"find out what floors they are renovating and choose something far away"
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"Rooms that face Westheimer do offer a much prettier view but are a bit more noisy. The back of the hotel is..."
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"I don't remember where I was facing, but my room had a great view. Ask for the views when checking in."
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"Just ask to be kept away from floors being renovated. The desk person told he was going to put me as high as..."
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