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Hilton Houston Westchase

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#70 of 504 Hotels in Houston
Certificate of Excellence
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Hilton Houston Westchase
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704 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Houston Westchase
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Showing 675: English reviews
Minneapolis, Minnesota
Reviewed 2 weeks ago via mobile

Serves a purpose for a business trip. A place to sleep and shower for a day or two. I couldn't spend a lot of time there though. Hallways are dark, musty, warm, air is heavy. Windows are drippy with condensation all the time. No wonder I was congested the moment I stepped into the place. Just felt like it needed...

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Helpful?
Thank travelingqueenbee
Michell T, Manager at Hilton Houston Westchase, responded to this review

Thank you for taking the time to provide us with comments regarding your recent stay. Although we are sorry we did not exceed your expectations, we appreciate your willingness to share your thoughts and feelings. Your feedback is important to us and we will use it to review our products and services. I do appreciate your compliments about our friendly...

Shavano Park, United States
Reviewed 2 weeks ago

We stayed at the Westchase Hilton Hotel two months ago and had a wonderful experience. This weekend was the opposite experience. Our room had a water leak in the hallway wall and there was a blower outside our room for the first day and night of our stay that produced a strong odor and noise. We let the staff know...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank georgefI6226OI
Michell T, Manager at Hilton Houston Westchase, responded to this review

Thank you George for you feedback about your most recent stay. I am sorry to hear that this visit was not like your first wonderful visit with us a few months ago. We have addressed your comments with our engineering department and have correct the problems you let us know about. Thank you again for your feedback and I hope...

Midland, United States
Reviewed 2 weeks ago

The Staff are always willing to help, just makes for a great environment. Had a little trouble with water temperate for showers but otherwise it was a great stay. One of the most comfortable beds I have slept on in a Hotel in a long time.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Andy C
Michell T, Manager at Hilton Houston Westchase, responded to this review

Thank you for your review, Andy! We are so excited to hear that you believed our beds to be really comfortable and that our staff was there for you. We will look into the water issues that you had so that next time you stay with us your stay will be remarkable!

Wimberley, Texas
Reviewed 3 weeks ago via mobile

Many times i've stayed at this hotel and enjoyed executive lounge. This time i had the pleasure of being served by Ronald Bolton. He is very polite and a breath of fresh air. The management made an excellent choice putting him up there.

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Helpful?
1Thank midnthdr
Michell T, Manager at Hilton Houston Westchase, responded to this review

Thank you so much for the great words about Ronald! He is an amazing associate and I am glad our guests can see it as well. We look forward to having you back soon!

Reviewed 3 weeks ago via mobile

The building wasn't fancy, but they have amenities that I wanted and a hardworking staff. There are also excellent empanadas and a pub in the bordering lot... The attached restaurant I'd rate less than 4 stars...

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Helpful?
1Thank Joe J
Michell T, Manager at Hilton Houston Westchase, responded to this review

Thank you Joe, for your review of our hotel. I am pleased to see that you agree our staff is hardworking as we are what makes a difference from hotel to hotel. I am sorry to see that you were not impressed with our restaurant, but hope that when you do stay with us again, we can change your view....

Houston
Reviewed 3 weeks ago

I was at this property for a small conference (apx 150 people). It is located on Westheimer with a lot of restaurants, grocery stores, etc. around it. Parking is free. Staff seemed a little sparse but we were taken care of. No complaints.

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Helpful?
1Thank Kathryn S
Michell T, Manager at Hilton Houston Westchase, responded to this review

Thank yo so much Kathryn, for your feedback about your stay as well as your conference you attended. We believe we are in a great location with so much around us that guests don't have to travel far. Thank you again and we hope you stay with us again in the near future!

Glen Burnie, Maryland
Reviewed 4 weeks ago

Staff were good but facility was horrible.The staff did their best to accommodate but the room was dirty and smelled. I was on the penthouse floor but had better rooms at lower level hotels. The Price is extremely high for such a below average hotel and overall experience.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank M C
Michell T, Manager at Hilton Houston Westchase, responded to this review

Thank you, MC, for taking the time to review our hotel. The description of your stay is not at all what I would have wanted you to experience. We never want a guest to leave unimpressed and am sorry that your stay fell far short of your expectations. We will definitely review your experience with our housekeeping and engineering departments...

Houston, United States
Reviewed 4 weeks ago

satisfied with overall with all that was implemented in our stay .i would definitly recommend others to stay at Hilton Hotel. will definetly pla on comming back soon this time for a longer stay with the family to enjoy the pool and other things abailable to the guests

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank enevinal
Michell T, Manager at Hilton Houston Westchase, responded to this review

Thank you for your 5 star review of our hotel, the Hilton Houston Westchase. We are so pleased that you were happy with your stay that you plan on returning to our hotel with your family! We look forward to welcoming you and your family back soon!

BOGALUSA, United States
Reviewed 4 weeks ago

Although this was a older hotel, the staff and my overall stay was awesome!!! I will recommend and return again. Especially Karian.. she is the best.. she made it worth our stay and stood up to Hilton's perfection. The location was center to downtown and my family.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Sheryl M
Michell T, Manager at Hilton Houston Westchase, responded to this review

Thank you so much for your wonderful review about our hotel. It is especially nice that you recognized Kieren. She truly is an asset and such an big reason why our hotel stands out against others. We look forward to welcoming you back in the future!

Dallas, Texas
Reviewed 5 weeks ago

The hotel should have 24 hours room service for linens. Upgrade your mini fridges and microwave. The staff was excellent. We had very good time. The hotel should have told the drag racers and motorcycles in the back lot to take their vehicles some where outside to rev them up at night.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank timotheotx
Michell T, Manager at Hilton Houston Westchase, responded to this review

Thank you very much for your review of the Hilton Houston Westchase. We do have 24 hour delivery of linens and I am very sorry that you were led to believe otherwise. We will definitely go over your review with our staff to ensure they are fully aware of our practices. We hope that you come back and stay with...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the stylish Westchase district just off Sam Houston Tollway, this Houston hotel is located 30 minutes from both major airports, Hobby (HOU) and George Bush (IAH). We're ideal for business travelers and guests of ABB, Halliburton, SAP, Phillips 66, etc. We offer panoramic views of the city from the floor-to-ceiling windows of your guest room, spacious suite or executive level upgrade. Our hill country-inspired steakhouse, Rio Ranch, is located on the property and boasts mesquite wood-grilled steaks and Texas cuisine, perfect for a special occasion, business dinner or private party. ... more   less 

Additional Information about Hilton Houston Westchase

Address: 9999 Westheimer Rd, Houston, TX 77042-3802
Region: United States > Texas > Texas Gulf Coast > Houston > Westchase
Price Range: $124 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Houston Westchase 3.5*
Number of rooms: 295
Reservation Options:
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Also Known As:
Hilton Houston Westchase Hotel Houston
Hilton Hotel Houston
Houston Hilton
Hilton Houston Westchase Texas
Hotel Style:
#38 Romantic Hotel in Houston
#66 Family Hotel in Houston
#83 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Houston Westchase staff and other travellers.
2 questions
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Baton Rouge, Louisiana
Cairo, Egypt
over a year ago

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Questions? Get answers from Hilton Houston Westchase staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Todas son buenas”
Lorenzoespa, 22 Mar 2017 | Read review
“Ask to be away from the ice machines and up high at the front for the views”
MarkG317, 23 Feb 2017 | Read review
“Room on the back away from the noise of westheimer.”
Chuckster07, 4 Jan 2017 | Read review
“Probably better on the top floors”
534christophed, 6 Dec 2016 | Read review
“The suites are very comfortable and roomy on the Executive floors.”
184annar, 7 Nov 2016 | Read review
5 of 5