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Room is very comfortable and clean, large. Bathroom needs new wallpaper and just remodel. I cannot believe in this day and time, wifi is not complimentary. Ibjust connected to hotspot, but if not required to stay here for business, I would not choose. Too bad...More
Response from Veli S, Guest Relations Coordinator at The Westin Galleria HoustonResponded 7 February 2015
I am elated to hear that our spacious rooms and welcoming staff proved beneficial to your revitalizing stay. I appreciate your insight regarding our bathrooms and would like to assure you that I will be documenting your feedback to be considered for future...More
I had a group rate, a bit under $200, and got a fairly big room, which is nice. I ordered room service a few times, and the person taking my order always said 30 minutes or less, but they were over 30 minutes three times,...More
1 Thank BillSJ
Response from Veli S, Guest Relations Coordinator at The Westin Galleria HoustonResponded 9 February 2015
I would like to thank you for taking the time to leave us feedback on your recent stay at the Westin Galleria Houston. I sincerely apologize for the delay in room service delivery and for the inconveniences this caused your stay. In regards...More
Indeed as mentioned by recent reviewers the Westin Galleria is renovating its five elevator bank. I had the pleasure of a thrillride in the first new elevator once. Otherwise the remaining slow but steady previous century elevators arrived fairly quickly. No excessive wait times were...More
Rooms were excellent in size and cleanliness. Location was great for hosting our event. Love the mall attachment and ability to walk to the other hotel and conference room via the mall halls. Plenty of things to do in the area too. Will go back...More
Stayed here for a conference. Attached to a mall, it's ideal to get your shopping done in between meetings. Excellent breakfast can be had in a restaurant right next to the entrance into the hotel from the mall. Beds are excellent.
Hotel is located close...More
3 Thank Rainer1908
Response from Veli S, Guest Relations Coordinator at The Westin Galleria HoustonResponded 31 January 2015
Thank you for the kind words regarding our Heavenly Beds and close proximity to the Galleria mall. These, along with the Daily Grill, are just some of the things we enjoy seeing our guests take advantage of and I hope that they proved...More