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Westin Galleria Houston Hotel

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Westin Galleria Houston Hotel
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936 Reviews from our TripAdvisor Community

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There are newer reviews for Westin Galleria Houston Hotel
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Showing 850: English reviews
Reviewed 7 August 2014 via mobile

Positive: Convenient to the Galleria, 24 hour fitness centre, large shower head, reasonable sized room, Starbucks coffee making in the room. Comfortable bed with pillow options. Negative: Rooms tired, no mini bar, pool very small, room (even on level 20 has loud air-conditioning). Inconsistent quality to Westin brand in Australia (which is higher quality). I'll continue my quest for a...

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Helpful?
Thank Bindi G
Kalyn W, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Bindi G, We greatly appreciate your valuable feedback on your recent stay at the Westin Galleria. We are glad to hear that you enjoyed certain aspects of our property such as the convenient location to the mall, our signature Heavenly shower and bed, and spacious rooms. You might be interested to know that our last renovation was in 2009...

Reviewed 2 August 2014 via mobile

Google map will direct you the wrong way to get to the valet station. Valet was nice. Not enough people to check us in but they added staff to accommodate. The rooms were clean. The bathroom is small and I couldn't figure out how to turn on the shower faucet I had to call the desk. The hotel is in...

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Helpful?
1Thank Leslie B
Kalyn W, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Leslie B, Thank you for your recent review of the Westin Galleria. We are delighted that you enjoyed certain aspects of our property such as the helpfulness of our Valet, our refreshing rooms, and the convenient location into the mall. Here at the Westin we inspire to provide you with a tranquil and relaxing experience and apologize that there...

Texas
Reviewed 30 July 2014

We stayed a week here for a business convention. The property was a bit dated and not as attractive as I expected. But it was comfortable, and the staff were excellent. Being attached to the Galleria is, of course, the best benefit. Shopping and fantastic food surround you - we never used the car once we checked in. The worst...

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Helpful?
2Thank IMVesuvio
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear IMVesuvio, Thank you for taking the time to review your recent stay at the Westin Galleria. We welcome all guest feedback and appreciate your insight. We apologize that the aesthetics of the hotel caused a disruption in your Westin Experience. You may be interested to know that our last renovation was in 2009 and per Starwood and Westin standards...

Austin, Texas
Reviewed 28 July 2014 via mobile

In general, I love the Westin because I know I'll get a great night sleep in their heavenly beds. Plush top mattresses, soft sheets, fluffy pillows. Yep, I'm a big fan but this time around I think we had a mattress in need of replacement. My back was killing me when I woke up and my husband said he had...

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Helpful?
2Thank CelestePeacock
Beaumont, Texas
Reviewed 28 July 2014

I have stayed at this property several times over the past few years for an annual seminar. This hotel has really improved over the past years. The rooms are very spacious, clean, and well appointed. The bed is very, very comfortable. What is really very nice is the service. Every staff I came into contact with during my stay was...

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Helpful?
1Thank DavidWB95
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear DavidWB95, Thank you for your kind review of the Westin Galleria. We are thrilled to hear that our Staff assisted in providing you a memorable Westin Experience. We strive in providing our guest’s with personalized instinctive service and are elated that we fulfilled our commitment to you. It is disappointing that due to other guest’s in the hotel there...

San Francisco, California
Reviewed 24 July 2014

Overall, I had a pleasant stay at this Westin; but the hotel is in desperate need of room renovations. The beds are Westin standard and comfortable; but the overall condition of the room, paint, and furniture is pretty awful. Also, parking is a mess at the Galleria. Pros: Nice fitness center, friendly staff, comfortable beds Cons: Room condition well below...

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Helpful?
Thank CJMSF
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Christian M, Thank you for taking the time to review your recent stay at the Westin Galleria. We greatly appreciate your kind comments regarding our staff. We regret any inconveniences you endured due to parking and room condition. You may be interested to know that our last renovation was in 2009 and per Starwood and Westin standards shall be...

Bangkok
Reviewed 21 July 2014

Right in the heart of the Westin Gallery very handy for everywhere, spending paradise so beware I got new golf clubs, new iPad, laptop Handbags as ordered by the wife hell of a business trip!!!!!! Great choice of food if you didn't fancy downtown meals too big for one to eat I found generally. The breakfast would have fed the...

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Helpful?
Thank Timothy W
Dallas
Reviewed 21 July 2014

Handicap access is not easy. Bathrooms had rust and mold. A renovation three years ago apparently was to paint over water damage and put new tops on old furniture. Valet lost my keys. The room they delivered was not the room we reserved the night before. This was a worse experience than most two or three star hotels. Staff was...

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Helpful?
Thank Oldretiredsoldier
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Oldretiredsoldier, Thank you for taking the time to review your recent stay at the Westin Galleria. We sincerely apologize for any inconveniences you endured. It is never our intention to cause a disruption in our guest’s stay and regret having caused on in yours. We strive in providing our guests with a tranquil and serene atmosphere to unwind in...

El Paso, Texas
Reviewed 17 July 2014

Staff is very friendly. But the rooms are average. Definitely not worth the price. No microwave, refrigerator is not cold enough and shower has stains and leaks water everywhere. Overall, rooms are ok but not worth the price.

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Helpful?
Thank agomz
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear agomz, Thank you for taking the time to review your recent stay at the Westin Galleria. We regret the inconveniences you endured and appreciate you having brought this to our attention. It is never our intention to cause a disruption in our guests stay and apologize that our shower and refrigerator caused one in yours. We hope you will...

ATX
Reviewed 15 July 2014

My family of 5 stayed there in early July 2014 and I can only say....Impeccable Customer service leads to the rating I gave. All our dealings with each individual was one that Westin should be proud of their employees. We had dealings with the front clerk, valet, house service and even the maintenance person. I really wouldn't even call it...

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Helpful?
4Thank JonBond
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear JonBond, We sincerely appreciate your review of the Westin Galleria. We are thrilled that our staff assisted in provide you with a memorable Westin Experience. We take great pride in creating a relaxing and rejuvenating atmosphere for our guests to unwind in and are thrilled to hear that you and your family enjoyed your time with us. We hope...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Galleria Houston Hotel

Address: 5060 W Alabama St, Houston, TX 77056-5801
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $205 - $462 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Westin Houston
Houston Westin
Westin Galleria Houston Hotel Texas
Hotel Style:
#33 Luxury Hotel in Houston
#125 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Galleria Houston Hotel staff and other travellers.
7 questions
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Questions? Get answers from Westin Galleria Houston Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room closer to the elevator means less walking as the complex is vast”
  • Double Room
  • Dated restroom
  • View of the pool
  • Bathroom
  • Cityview
  • Double Room
  • Double Room
  • Dated bathroom
 of 5 bubbles 391benjaminl, 1 Mar 2017 | Read review
“Don't choose a room at all. Stay somewhere else.”
 of 5 bubbles reyeskr, 30 Jan 2017 | Read review
“rooms on high floor - I enjoyed the workout room which included a spin bike”
 of 5 bubbles Kari04151970, 18 Jan 2017 | Read review
“book early (4+ weeks in advance) to get favorable rates.”
 of 5 bubbles 494zafars, 30 Dec 2016 | Read review
“Higher floors have great city/skyline views.”
 of 5 bubbles Tracytravelsfun, 14 Dec 2016 | Read review
5 of 5