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Westin Galleria Houston Hotel

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Traveller (191)
Room & Suite (181)
Pool & Beach (24)
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Overview
  • Excellent30%
  • Very good36%
  • Average21%
  • Poor8%
  • Terrible5%
Travellers talk about
“heavenly bed”(18 reviews)
“self parking”(26 reviews)
Free Internet
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Offers from Westin Galleria Houston Hotel
Special Offer: Breakfast for 2 Included
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Offers from Westin Galleria Houston Hotel
Special Offer: Breakfast for 2 Included
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Reviews (1,026)
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All reviewsheavenly bedself parkinglocation is greatrooms are largeeasy accessbusiness centerhotel restaurantbusiness tripenjoyed my stayconferencevaletgymgarageconveniencestarbucksproscons
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311 - 315 of 931 reviews
Reviewed 12 April 2015 via mobile

The room was nice but nothing super special or fancy. The bed was comfortable tho. I thought it was a little weird that a nicer place like this has adjoining rooms. We did have to turn the air down to like 60 to keep it...More

Thank C3lind
Response from Veli S, Guest Relations Coordinator at Westin Galleria Houston HotelResponded 15 April 2015

Greetings C3lind, Thank you for leaving us feedback on your stay at the Westin Galleria. I am elated to hear that our Heavenly Bed and Room Service menu proved refreshing and beneficial to your relaxing stay. We look forward to hosting you again in the...More

Reviewed 9 April 2015

Very disppointing. Westin standards not upkept at this property. Needs refurbishing. Not mini bar and few room amenities. Bare bones average room. Noisy. The pool is depressing and I would not swim in it for anything.More

Thank Josie M
Response from Veli S, Guest Relations Coordinator at Westin Galleria Houston HotelResponded 11 April 2015

Greetings Josie M, Thank you for leaving us feedback -- your candor is greatly appreciated. We strive to provide all of our guests with the refreshing environment expected from the Westin brand, and I apologize that we did not fulfill our commitment to you. Our...More

Reviewed 2 April 2015 via mobile

Just don't do it, folks. There are plenty of other nice hotels around. The rooms are tired and it easily takes ten minutes to wait for an elevator each time. I was late for a meeting because it took ten minutes for the elevator to...More

Thank MF23Beach
Response from Veli S, Guest Relations Coordinator at Westin Galleria Houston HotelResponded 8 April 2015

Greetings MF23Beach, We appreciate you leaving feedback on your recent stay at the Westin Galleria Houston. I sincerely apologize for the delay in elevator service. We are currently undergoing an 18-month renovation and your patience with us is greatly appreciated. We truly regret the inconveniences...More

Reviewed 31 March 2015

I am very impressed with the overall experience. The staff has been very friendly and accommodating to my travel itinerary and requirements. The room very quiet and relaxing. The bathroom was well equipped and they provide all the basic needs. The room is very spacious...More

Thank Bryan B
Response from Jennifer R, Guest Relations Supervisor at Westin Galleria Houston HotelResponded 3 April 2015

Dear Bryan B, We greatly appreciate your review of the Westin Galleria. We strive in providing our guests with personal service and are thrilled to hear that our staff has assisted in creating a memorable Westin experience for you. We are glad that you enjoyed...More

Reviewed 31 March 2015

I stayed in the Westin primarily because I was conducting business at the Galleria, so as far as location goes it can't be beat! It was tough to find the hotel on GPS-I wound up driving around/past it almost 3 times before I stopped listening...More

Thank Emily B
Response from Jennifer R, Guest Relations Supervisor at Westin Galleria Houston HotelResponded 3 April 2015

Dear Emily B, Thank you for reviewing your recent stay at the Westin Galleria. We are glad that our location assisted in conducting business while in town. We are starting our renovations with our elevators and shall continue into the guest rooms in the near...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free Internet
Bar/Lounge
Pool
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Pool
Outdoor pool
Details
Price range
USD 147 - USD 405 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#36 Luxury Hotel in Houston
#125 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 147 - USD 405 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#36 Luxury Hotel in Houston
#125 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (191)
Room & Suite (181)
Pool & Beach (24)
Dining (14)
Amenities (24)
Business Centre & Event Rooms (9)
Questions & Answers
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Tenderminded1430
22 June 2016|
Answer
Response from Juan Pablo M | Reviewed this property |
I am sorry, I didn't get the change to go to the pool this time and Front desk didn't informed us anything
0
Votes
Sadie'schoice
29 January 2016|
AnswerShow all 13 answers
Response from Tutu1973 | Reviewed this property |
Daily grill right outside hotel in mall is a great place. Like a little walk?? Go to ice skating rink downstairs to La Madeline .
1
Vote
Room Tips
"I stayed on the 18th floor. It was quiet with a view of the city. the view from the 24th floor meeting room..."
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"Top floor but dont expect any views"
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"Higher floors give You a great view ."
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"The Front Desk Staff (Melanie Jiro, in particular) will help you determine the best room for your needs."
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