We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Westin Galleria Houston Hotel

CancelonUSD 169*
View Deal
11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 276*
USD 169*
Great Deal
USD 198*
USD 198*
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Westin Galleria Houston Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

949 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Westin Galleria Houston Hotel
See the most recent reviews
Showing 861: English reviews
Warwick
Reviewed 17 February 2017 via mobile

Stayed here again for 2 nights. If you need a bit of room in your room then it's perfect. The decor and general upkeep could do with a bit of attention but it's in a great location. And the staff are super friendly. If you need access to shopping then this place is perfect for you. I had a room...

 Report
Helpful?
1Thank Tom R
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings Tom R, Thank you in taking the time to provide us valuable insight regarding your most recent stay at the Westin Galleria Houston. It fills us with joy for the perfect 5 star rating! We appreciate your kind recognition on our friendly staff and convenient location. We strive to maintain a refreshing experience and feel ecstatic to know we...

New York City, New York
Reviewed 17 February 2017

The Westin Galleria is a very nice property.The location is very good.The accommodations are very good.The rooms are very spacious &clean.The hotel being connected to the mall is a GREAT convenience.Staff was friendly &helpful.

 Report
Helpful?
Thank kevin r
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings Kevin R. Thank you for providing valuable insight regarding your most recent stay. We are delighted for the perfect 5 star rating! It fills us with joy to know our convenient location and spacious rooms were able to elevate a refreshing experience. As we continue with our renovations, we hope to welcome you once more as our update concludes...

Columbus, Mississippi
Reviewed 13 February 2017

The Westin Galleria is a very nice property. The accommodations are very good. Rooms are clean and beds are comfortable. The rooms are very quiet as well. Staff is friendly and helpful. Concierge desk is supply of several papers.

 Report
Helpful?
Thank John D
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings John D, Thank you for taking the time in providing us feedback regarding your most recent stay at the Westin Galleria Houston. We are delighted to receive a perfect 5 star rating! We sincerely appreciate your praise regarding our personable staff as well as our comfortable Heavenly beds and adequate cleanliness. If your travels bring you back, we hope...

San Antonio
Reviewed 31 January 2017

This Westin is priced as a higher end hotel, but the quality is comparable to a budget hotel. Stayed here in January for my daughter's dance competition. This is the worst Westin I've ever stayed at. When I pay this much to stay at a hotel I have expectations. Westin should be embarrassed to have their name on this hotel....

 Report
Helpful?
1Thank reyeskr
Management response:

Greetings Reyeskr, Thank you for taking the time to share the details of your recent stay with us. We sincerely apologize for the situations you have experienced and can assure you that this does not meet our standards. Please know our guest feedback is a vital tool in assisting us to continue to elevate our guest services and we take...

Olathe, Kansas
Reviewed 26 January 2017

My firm held a half-day business program on Floor 24 (top floor) and the food and set-up was very good. Lots of staff to help with any issues and accommodating guests. We ran into some distracting/disturbing noises a couple of times during the program, someone banging around silverware or working on something in the room next door. Without that glaring...

 Report
Helpful?
Thank RyanP_KC
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings RyanP_KC, Thank you for providing valuable insight regarding your most recent visit to our meeting space. We are thrilled to know our staff was beyond accommodating and truly reflected the type of hospitable service we are so proud in providing. I do want to take this time and extend my apologies for the erratic noise you were subjected to....

Mexico City, Mexico
Reviewed 20 January 2017

They did not calculate correctly the tax on my pre-paid reservation, so they ended up charging me 60 usd more without telling me!! whats worse is that the receptionist had told me everything was set and paid for! Also the room had a very weird smell and not in a good way.

 Report
Helpful?
1Thank sofiard85
Candance T, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings sofiard85, Thank you for taking time to complete the survey on your recent stay at the Westin Galleria Houston. As a Starwood Hotel and Resort, we thrive to exceed our guests expectations and I am sadden to know we unsuccessful in many areas. We sincerely apologize for the inconvenience and would love to hear more about your experience with...

Tulsa, Oklahoma
Reviewed 19 January 2017

outstanding service with an exceptional staff. they provided recommendations for the area, and were helpful throughout my stay. very clean and comfortable accommodations. conveniently located in the galleria area.

 Report
Helpful?
1Thank Kari04151970
Candance T, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings Kari04151970, Thank you for taking time to provide us with feedback on your recent stay at the Westin Galleria Houston. We appreciate your 5 star rating! We appreciate your warm praises regarding our staff's commitment of providing dynamic service and convenient amenities which created a memorable Westin experience. Should your travels bring you back to the Houston Galleria, we...

Reviewed 5 January 2017

I booked through a third party website and paid in full, weeks ahead of time. When I found out they were doing extensive construction during my planned stay, I asked for a cancellation. The hotel said NO- essentially the cancellation fee would be 75% of my reservation. I decided to tough it out. When I arrived, I had no reservation....

 Report
Helpful?
2Thank Karen S
Candance T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Karen S, Thank you for taking time to provide us with feedback on your recent stay at the Westin Galleria Houston. I understand the frustration caused by our overall properties condition due to our current renovation project as well as the unyielding 3rd party reservation policy, and would like to extend our sincerest apologies for any inconveniences experienced during...

Reviewed 30 December 2016

Clean, centrally located & convenient with no frills.....rooms are quite large, beds offer Starwood standard heavenly comfort, bathroom are well-equipped. Gym is quite large compared to other hotels in the area & has good cardio & strength training machines. In room dining is expensive & nothing fancy, breakfast restaurant is in the Galleria mall. Parking is free & ample as...

 Report
Helpful?
Thank Zafar S
Candance T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Zafar S, Thank you for taking time to provide us with feedback on your recent stay at the Westin Galleria. We are happy to hear that our Heavenly amenities, complimentary self-parking and central location provided convenient attractions encouraging an invigorating stay. I understand the frustration caused by our overall properties condition coupled and would like to extend our sincerest...

Reviewed 29 December 2016 via mobile

From the room size to the amenities to the gym to the closeness to the mall! Staying at the Westin Galleria is overall a great experience! Im staying here with my family and its been such a great experience!

 Report
Helpful?
Thank Hector H
Management response:

Greetings Hector H, Thank you for taking the time to provide us with insight regarding your recent stay at the Westin Galleria Houston. We are thrilled to know of your 5 star experience! We are delighted to know our convenient location as well as our high quality Westin Workout amenities were able to fulfilled a feel-good stay. It is refreshing...

310 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (172)
Viewed
Room/Suite (56)
Viewed
Pool/Beach Area (9)
Viewed
Hotel & Grounds (23)
Viewed
View from Room (20)
Viewed
Bathroom (12)
Viewed
Dining (4)
Viewed
Business Centre/Function Rooms (5)
Viewed
Other (43)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (117)
Viewed
Amenities (24)
Viewed
Pool (14)
Viewed
Dining (8)
Viewed
The Hotel (21)
Viewed
Traditional Queen Room (50)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (21)
Viewed
Dining (2)
Viewed
Room/Suite (8)
Viewed
Bathroom (3)
Viewed
Business Centre/Function Rooms (2)
Viewed
Hotel & Grounds (2)
Viewed
Other (4)
11/06/2017 12/06/2017
Hotels you might also like...
Travellers also viewed these Houston hotels
Great Uptown
Hyatt Regency Houston/Galleria
Great Uptown
JW Marriott Houston
JW Marriott Houston
#36 of 506 in Houston
819 reviews
Show Prices
Show Prices
Show Prices
Great Uptown
Hyatt Place Houston/Galleria
Great Uptown
Sheraton Suites Houston Near The Galleria
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center, it is the only place to stay for ultimate leisure, dining and entertainment. ... more   less 

Additional Information about Westin Galleria Houston Hotel

Address: 5060 W. Alabama St., Houston, TX 77056-5801
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $195 - $473 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 469
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Hotels.com, Travelocity, Orbitz, Priceline, getaroom.com, Cancelon, TripOnline SA, HotelQuickly and HotelsClick so you can book your Westin Galleria Houston Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westin Houston
Houston Westin
Westin Galleria Houston Hotel Texas
Hotel Style:
#36 Luxury Hotel in Houston
#125 Business Hotel in Houston
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Westin Galleria Houston Hotel staff and other travellers.
7 questions
Ask a question

See all questions (7)

Questions? Get answers from Westin Galleria Houston Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high floors are nice”
ProfS_12, 2 May 2017 | Read review
“The 20th Floor facing front of the hotel has a great view of the city”
sunburn2016, 25 Apr 2017 | Read review
“Room closer to the elevator means less walking as the complex is vast”
  • Double Room
  • Dated restroom
  • View of the pool
  • Bathroom
  • Cityview
  • Double Room
  • Double Room
  • Dated bathroom
391benjaminl, 1 Mar 2017 | Read review
“Don't choose a room at all. Stay somewhere else.”
reyeskr, 30 Jan 2017 | Read review
“rooms on high floor - I enjoyed the workout room which included a spin bike”
Kari04151970, 18 Jan 2017 | Read review
5 of 5
Cancelon
USD 169* /night
View Deal
TravelocityUSD 198
Hotwire.comUSD 198
HotelQuicklyUSD 276
View all 11 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates