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The Westin Galleria Houston

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Traveller (191)
Room & Suite (131)
Pool & Beach (20)
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Overview
  • Excellent30%
  • Very good36%
  • Average21%
  • Poor8%
  • Terrible5%
Travellers talk about
“heavenly bed”(18 reviews)
“direct access”(14 reviews)
“self parking”(26 reviews)
AMENITIES
Wifi
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star Hotel
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Additional information
Offers from The Westin Galleria Houston
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from The Westin Galleria Houston
Special Offer: Breakfast for 2 Included
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Rooms
1 Jul.2 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,037)
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All reviewsheavenly beddirect accessself parkinglocation is greatrooms are largebusiness centerhotel restaurantbusiness tripenjoyed my stayconferencevaletgymgarageconveniencestarbucksproscons
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11 - 15 of 937 reviews
Reviewed 28 March 2018

I had a wonderful experience staying at the Westin Galleria. From reservations to check-out, I really can't imagine anything better. The woman who helped me reserve my stay was incredibly helpful and tried to help me find the best deal. At check-in, both the woman...More

Thank Bonbon09
Response from Mark W, General Manager at The Westin Galleria HoustonResponded 30 March 2018

Greetings thanks for sharing your feedback and for acknowledging Charles, I know the recognition will mean a great deal to him as he works very hard to make each of our guests visits a memorable one and an enjoyable one. The hotel does allow dogs...More

Reviewed 25 March 2018 via mobile

Room was very clean and comfortable. Staff was very attentive. Entire property was quiet, clean, inviting. Elevators very efficient, without having to stop at several floors. Lobby entrance is a little difficult to find upon arrival, but not a problem once you figure it out.More

Thank Frank_from_Georgia
Response from Mark W, General Manager at The Westin Galleria HoustonResponded 27 March 2018

Greetings Frank; thank you for sharing your most recent experiences. I was delighted to read that it was an enjoyable stay. I hope we'll see you back later in the year as we still have our new Westin Workout Facility to open on the top...More

Reviewed 23 March 2018 via mobile

We’ve stopped literally for one night here because of the proximity to shopping and one of our favorite restaurants - Tango Malbec. Very nice hotel, hudge, comfy bed, lovely bathroom and gym. Plenty of restaurants as well as shops here.More

Thank THREOslo
Response from Mark W, General Manager at The Westin Galleria HoustonResponded 24 March 2018

Greetings; thank you for selecting the hotel to host your brief stop over in Houston, it sounds like the stay was an enjoyable one, I was delighted to read that you really enjoyed the new Heavenly Beds and the recent bathroom re-design. We are getting...More

Reviewed 19 March 2018 via mobile

Had a work function here and the hotel took good care of our group. Would not likely stay at the hotel otherwise. Decent hotel but nothing special. Minimal or no hot water during peak times. Was not informed when my room was ready to check...More

Thank TravelBrianCO
Response from Mark W, General Manager at The Westin Galleria HoustonResponded 20 March 2018

Brian; Thanks for the feedback, I was surprised to read about the hot water issue during your stay. I assume we may have a faulty mixing valve in the room that you stayed in as we have not had any other hot water issues at...More

Reviewed 17 March 2018 via mobile

When I booked the room I specifically told the booking agent with Westin that I needed 2 beds in our room. She said that it was available. We get here and they only have a king. Talked to the Mgr and he said sorry. It...More

1  Thank Kyle A
Response from Mark W, General Manager at The Westin Galleria HoustonResponded 19 March 2018

Greetings Kyle; I sincerely do apologize that we dropped the ball, we typically do a very good job of ensuring that we accommodate bed types for our arriving guests. I would be grateful if you could contact me directly so that I can get some...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Pool
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Pool
Outdoor pool
Details
Price range
USD 145 - USD 346 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Luxury Hotel in Houston
#125 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 145 - USD 346 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Luxury Hotel in Houston
#125 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (191)
Room & Suite (131)
Pool & Beach (20)
Dining (14)
Business Centre & Event Rooms (9)
Amenities (8)
Questions & Answers
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GS032017
18 June 2018|
AnswerShow all 2 answers
Response from LotusDragon | Reviewed this property |
I have researched this question for myself before but cannot remember the exact reasons. Nevertheless, I have always opten for the Westin Galleria.
1
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Tenderminded1430
22 June 2016|
Answer
Response from Juan Pablo M | Reviewed this property |
I am sorry, I didn't get the change to go to the pool this time and Front desk didn't informed us anything
0
Votes
Sadie'schoice
29 January 2016|
AnswerShow all 13 answers
Response from Tutu1973 | Reviewed this property |
Daily grill right outside hotel in mall is a great place. Like a little walk?? Go to ice skating rink downstairs to La Madeline .
1
Vote
Room Tips
"I stayed on the 18th floor. It was quiet with a view of the city. the view from the 24th floor meeting room..."
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"Top floor but dont expect any views"
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"Higher floors give You a great view ."
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"The Front Desk Staff (Melanie Jiro, in particular) will help you determine the best room for your needs."
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