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Westin Galleria Houston Hotel

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Westin Galleria Houston Hotel
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944 Reviews from our TripAdvisor Community

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Showing 857: English reviews
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Reviewed 2 days ago NEW

Went to stay at the Westin Galleria last week and wow was I surprised. They are in the process of renovating and heard some noise from the work being done, but got a newly renovated room and it was nice. The room was clean, modern and had a fresh smell to it. Will definitely go back again soon. The fact...

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Helpful?
Thank sunburn2016
Warwick
HOTEL’S FAVOURITE REVIEW
Reviewed 17 February 2017 via mobile

Stayed here again for 2 nights. If you need a bit of room in your room then it's perfect. The decor and general upkeep could do with a bit of attention but it's in a great location. And the staff are super friendly. If you need access to shopping then this place is perfect for you. I had a room...

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Helpful?
Thank Tom R
About Hotel's Favourite Review
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings Tom R, Thank you in taking the time to provide us valuable insight regarding your most recent stay at the Westin Galleria Houston. It fills us with joy for the perfect 5 star rating! We appreciate your kind recognition on our friendly staff and convenient location. We strive to maintain a refreshing experience and feel ecstatic to know we...

Basel, Switzerland
Reviewed 1 week ago via mobile

Stayed here for a ten day work trip which saw me working long hrs including weekend. Mall location was helpful as opened up range of food option as well as easy shopping. Rooms were as described but my room started to get to a point where it was beginning to appear a tiny bit dated.

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Helpful?
Thank koahiatamadl
South Brunswick Township, New Jersey, United States
Reviewed 1 week ago via mobile

It was one of the worst experience we had. Coming from Ft Lauderadale where we spent 3 wonderful nights at the Westin we made a deliberate effort to book Westin in Houston even if we had to pay almost double of other hotels in the area. The issues were never ending and even after requesting to talk to the manager...

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Helpful?
1Thank NPR24
Management response:

Greetings NPR24, Thank you for staying with us and sharing your experience. I understand that your stay was not at all as you hoped it would be. I appreciate the opportunity that you have afforded me to investigate your concerns and follow up with you directly last week to resolve your challenges. As mentioned, The Westin Galleria is in the...

Sugar Land, Texas
Reviewed 2 weeks ago

The young lady at the front desk was so nice. She greeted us a big warm smile. When I asked her how she was doing she responded "Fantabulous" a word I never heard before but instantly fell in love with. This young lady was so helpful to us even though we weren't even staying at the hotel yet. My family...

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Helpful?
Thank pattonfamily0615
Christchurch, New Zealand
Reviewed 3 weeks ago

We only stayed 1 night , good size room , friendly staff, clean. Perfect if you want to shop at the Galleria mall, literally out the door of the lobby and into the mall. No real character to hotel but functional.

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Helpful?
1Thank Jane S
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings Jane S, We appreciate you taking the time to review our property. I regret to know your experience was not as pleasing as we would have liked for you. As a Westin, we strive to go above and beyond for our guests and I apologize we failed in doing so. I am delighted to know our convenient location and...

Jacksonville, Florida
Reviewed 3 weeks ago via mobile

Awesome hotel we got a renovated room. Awesome big shower. Love the room. Very close to many places. Staff very friendly. Earn 500 point bonus everyday if you don't require to change sheets. Some old rooms some new rooms. We are on 19th floor. New room. Roomy!

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Helpful?
Thank cacroz
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings cacroz, We appreciate your review on this recent stay with us. We are delighted to receive a perfect 5 star rating! Our convenient location seems to have made this trip extra accommodating and we are happy to hear our Make A Green Choice program was able to further elevate this experience. On your next trip to our city, we...

London, United Kingdom
Reviewed 4 weeks ago via mobile

Hotel staff are very friendly but rooms very dated and make sure you are away from construction zone. Non-renovated rooms are very dated and old. No bar or restaurant in the hotel - only available in the mall. Mall is very convenient. Gym is good but a lot of equipment does not work. No real locker room (restroom has one...

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Helpful?
1Thank Thomas R
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings Thomas R, We appreciate the time you have taken to review our property on this recent stay. As we transition into renovations, I regret to know the construction noise hindered a restful stay. We pride ourselves in providing a well-cared for experience but the several mishaps you were a witness of in our workout facility failed to create a...

Saint Paul, Minnesota
Reviewed 22 March 2017 via mobile

I found a good deal on this hotel through hotwire, for my first time in Houston. There is absolutely NO way I would pay 290 dollars for this place. My husband and I are in a room with ONE full size bed.. If this is a queen, it is a very small queen. The room is old & outdated. There...

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Helpful?
1Thank Sierra Renae R
Management response:

Greetings Sierra Renae R, Thank you very much for your feedback! We greatly appreciate when guests take the time to leave a review about their experience. I was disappointed to read about your most recent experience at the hotel fell short of your expectations. As you know that we are currently refreshing our rooms. We hope to have the opportunity...

Washington DC, District of Columbia
Reviewed 9 March 2017 via mobile

I have stayed at this Westin before and thought it was quite good. This time around was a big disappointment. To be frank they probably shouldn't have even had my room in rotation - the tub was full of chips and so was the toilet seat. I didn't even know that toilet seats did that. But beyond that, the service...

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Helpful?
Thank JEPCda
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings JEPCda, Thank you for your feedback regarding your recent stay at the Westin Galleria Houston. I would like to offer my sincere apologies for the less than enjoyable experience. We often pride ourselves in high quality service, but it is apparent we fell short of our commitment. We appreciate your continuous loyalty and regret to know the maintenance of...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Galleria Houston Hotel

Address: 5060 W Alabama St, Houston, TX 77056-5801
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $208 - $538 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Westin Houston
Houston Westin
Westin Galleria Houston Hotel Texas
Hotel Style:
#33 Luxury Hotel in Houston
#125 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Galleria Houston Hotel staff and other travellers.
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Questions? Get answers from Westin Galleria Houston Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 20th Floor facing front of the hotel has a great view of the city”
sunburn2016, 25 Apr 2017 | Read review
“Room closer to the elevator means less walking as the complex is vast”
  • Double Room
  • Dated restroom
  • View of the pool
  • Bathroom
  • Cityview
  • Double Room
  • Double Room
  • Dated bathroom
391benjaminl, 1 Mar 2017 | Read review
“Don't choose a room at all. Stay somewhere else.”
reyeskr, 30 Jan 2017 | Read review
“rooms on high floor - I enjoyed the workout room which included a spin bike”
Kari04151970, 18 Jan 2017 | Read review
“book early (4+ weeks in advance) to get favorable rates.”
494zafars, 30 Dec 2016 | Read review
5 of 5