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Sheraton Suites Houston Near The Galleria

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#106 of 504 Hotels in Houston
Certificate of Excellence
GreenLeadersBronze level
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Sheraton Suites Houston Near The Galleria
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519 Reviews from our TripAdvisor Community

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Showing 468: English reviews
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Manama, Bahrain
Reviewed 6 days ago

Matt Davis is a fantastic manager, gets things done and knows how to be hospitable. Chris from the front desk is equally great, refers to you by name, remembers what you like...they both took great care of me. Chris and Matt are terrific but the rest of the staff at the front desk, in the restaurants, housekeeping and club room...

Thank BillyFlint1
About Hotel's Favourite Review
Austin, Texas
Reviewed 1 week ago via mobile

We checked in late on Friday after attending a comedy show. Yonas is really nice, friendly and knowledgeable. I forgot to pack my jammies and he told me where the two nearest 24hr drug store were. Check in went smooth and i was really pleased with how spacious the room was. You could get to the restroom from the hallway...

Thank Ariesgurl
Reviewed 1 week ago

I go to Houston, TX on business visits. I normally stay in either of the two Westin hotels by the Galleria Mall but this time I thought of staying in Sheraton Suites, two blocks from the Galleria as construction work is in progress at Westin Oaks. My stay at Sheraton Suites was a pleasant surprise, the personal touch and feel...

Thank Tim S
San Antonio, Texas
Reviewed 1 week ago via mobile

As I am waiting for my new place to be ready... I'm having my share of lots of hotel experiences in the Houston Galleria area! I book them all through third parties so I get a great rate, but the Sheraton Suites was by far the best hotel I've stayed at this far (I've even stayed at the JW Marriott...

Thank casiadr
Matthew D, Director of Operations at Sheraton Suites Houston Near The Galleria, responded to this review

Casiadr - Thank you for the review. We are happy to hear you enjoyed the service and large suite guest rooms. Yes, we are very appreciative of our guests and their loyalty. We look forward to your return!

Reviewed 1 week ago via mobile

Water constantly changing temperature from hot to cold, thus making shower a nightmare. I ended giving up, and slept without shower. Even the cheapest hotel I have ever stayed in my life didn't have this issue. I have been sweating all day, and no shower is definitely unacceptable. I complained this issue to the front desk, and they just told...

Thank Pai-Han H
Matthew D, Director of Operations at Sheraton Suites Houston Near The Galleria, responded to this review

Dear Pai-Han H – Thank you for sharing your feedback. We apologize the poor experience and are very interested in speaking with you about your dissatisfaction. Please contact me at 713-586-2444.

A TripAdvisor Member
Level Contributor
6 reviews
Reviewed 2 weeks ago via mobile

I have stayed at this hotel for several years while travelling on work. I thought this would be a great place to stay as a couple as I have never had any issues with the hotel. I always book the club floor as it is a nice upgrade. The this time was a total waste of money as there was...

Thank A TripAdvisor Member
Matthew D, Director of Operations at Sheraton Suites Houston Near The Galleria, responded to this review

Thank you for staying with us. We sincerely appreciate your loyalty over the years and are very sorry to learn of your disappointment. The Club Lounge provides our club level guests with breakfast including eggs and bacon, midday snacks, evening hors d’oeuvres and non-alcoholic beverages of their choice. We care deeply about your satisfaction with the Sheraton Suites Houston and...

Reviewed 3 weeks ago via mobile

I've stayed here almost every week since November on business and it's been my home away from home. Chris and Yonas at the front desk have provided excellent service. They always greet me by name and have made sure my visit was excellent. Great hospitality.

Thank Marcia A
Denver, Colorado
Reviewed 4 weeks ago

Generally stay at the Hilton @ the Galleria area. Made a big mistake and stayed at the Sheraton this time. Hotel itself is mediocre. Bathrooms are a disaster. Still has the ridiculous tub, so slippery and dangerous to get in and out. Perfect setting to slip, fall and break your neck. The giant bathroom door, so inconvenient when you get...

Thank geysug
Matthew D, Director of Operations at Sheraton Suites Houston Near The Galleria, responded to this review

Dear geysug, We appreciate you taking time to provide feedback about your recent stay. Please accept our sincerest apology for your less than perfect visit. We value you as a guest and your loyalty as a SPG Platinum member. Please contact me directly at the hotel to discuss any further specifics. We look forward to better serving you upon your...

Reviewed 4 March 2017

Now that Sheraton and Marriott have merged I thought this Sheraton hotel would be good for us as we needed a bit more space pre-cruise. The hotel is nice, but keep in mind these two disappointing facts: The outdoor pool is very small and surrounded by big buildings so the few chaise lounges around the pool were in the shade...

Thank Eur0pe2013
Reviewed 1 March 2017 via mobile

Better speak to the manager before booking if the boiler for hot water is now working. The whole property did not have hot water. Terrible stay. Room smells like cigarette. Did not like the smell of the main hotel entry either, being masked with stargazer flower vases. Too bad, Sheraton is highly known for a good reputation hotel, but this...

Thank Efandbee
Matthew D, Director of Operations at Sheraton Suites Houston Near The Galleria, responded to this review

Thank you for taking the time to post a review. Unfortunately, one of the two boilers failed which caused inconsistent hot water temperature. A new boiler was installed within 48 hours. We sincerely apologize for your poor experience and hope to have the opportunity to better serve you on your next visit to Houston.

608 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (143)
Room/Suite (58)
Dining (2)
Hotel & Grounds (26)
Bathroom (15)
View from Room (6)
Pool/Beach Area (3)
Business Centre/Function Rooms (2)
Other (31)

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Amenities (71)
Club Double Suite (64)
Club King Suite (60)
Pool (13)
Dining (32)
The Hotel (41)
Traditional Double Room (62)
Traditional King Room (55)
Traditional King Room with Sofa Bed (58)

Management photos: Courtesy of the property manager

All Management Photos (9)
Hotel & Grounds (3)
Room/Suite (5)
Other (1)


  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Surrounded by the glamour of uptown Houston, Sheraton Suites Houston Near The Galleria is ready to greet you with a pleasant and comfortable stay. Our full service, all-suite hotel puts you close to the excitement at the George R. Brown Convention Center, Reliant Park, Minute Maid Park, Toyota Center, BBVA Compass Stadium, Museum District, downtown Houston, and the world renowned Texas Medical Center.Spend the day browsing Galleria Mall's extravagant shops and day spas, just two blocks away, and then return for a refreshing swim in our outdoor pool. After, share in some delightful food and conversation at our restaurant or lounge.Fully unwind in one of 281 spacious suites, beautifully appointed and full of all of the ingredients for a memorable stay. Find a great hotel convenient to Houston’s major airports at the Sheraton Suites Near The Galleria. ... more   less 

Additional Information about Sheraton Suites Houston Near The Galleria

Address: 2400 West Loop S, Houston, TX 77027-4204
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $153 - $464 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Suites Houston Near The Galleria 4*
Number of rooms: 283
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Also Known As:
Sheraton Suites Houston Near The Galleria Hotel Houston
Sheraton Houston
Houston Sheraton
Sheraton Suites Houston Near The Galleria Texas
Hotel Style:
#19 Green Hotel in Houston
#31 Luxury Hotel in Houston
#133 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Suites Houston Near The Galleria staff and other travellers.
7 questions
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Dallas, Texas
over a year ago
Los Angeles, California
7 months ago
Santa Barbara, CA/Dallas, TX
over a year ago
Baton Rouge, Louisiana, United States
over a year ago

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Questions? Get answers from Sheraton Suites Houston Near The Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“East side suites are noisy as they face the every busy freeway.”
K5890TItims, 14 Apr 2017 | Read review
“No internet service, do not stay here”
geysug, 23 Mar 2017 | Read review
“Choose the side away from the highway if you want a quiet sleep environment”
742jayy, 20 Feb 2017 | Read review
“request room facing the mall to avoid traffic noise”
494zafars, 30 Dec 2016 | Read review
“Join SPG (now combined with Marriott). Build up a rep.”
281wild, 5 Nov 2016 | Read review
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