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Crowne Plaza Houston - Brookhollow

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Crowne Plaza Houston - Brookhollow
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530 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Houston - Brookhollow
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Showing 515: English reviews
Elmhurst, Illinois, United States
Reviewed 4 April 2013

I expected a lot more out of a hotel of this caliber. Like a lot of you I looked at the reviews and they were good. Our visit started out great with the receptionist at the desk who was very helpful. Unfortunately that was the only good thing about the entire stay. We had no hot water in our room....

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Helpful?
Thank Eric B
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your recent trip to the Crowne Plaza Houston Brookhollow. I apologize that your stay did not meet your expectations. Your experience has been discussed with various team members in order to improve the guest experience. Again thank you for your feedback. Dave Comerota General Manager

Munich, Germany
Reviewed 2 April 2013

This was a home away from home,,i was alone 1st time in Houston and am looking forward to going back,Rita Washington and Rizwan Marfani were always there anytime i needed help to get around thank you guys, Service was very good,i cant rememmber the barmans name but he was also very friendly..i never made it for breakfast since i like...

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Helpful?
Thank Akemmy
Chesapeake, Virginia
Reviewed 21 March 2013

The staff and facility were great.. Lara Huezo, Rita Washington and Henry the manager are all exceptionally friendly and helpful. Rooms clean and comfortable! Our company negotiated a very good rate. Julier the hospitality suite lady is very friendly and helpful. I would recommend this location to anyone looking to stay in this area!!!!!!!!!!!!!!!!!!!!

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Helpful?
Thank keith t
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I enjoyed reading that you experience exceptional service from numerous team members. Our goal is to build a loyal guest base. This can only be achieved by having our customers having experiences such as you described. Thank you for recommending the Crowne Plaza Houston Brookhollow as a place to stay. David Comerota General Manager

Houston, Texas
Reviewed 15 March 2013

I had an extended stay at the hotel while buying a business. The staff became my family, very friendly - beyond just courteous. The rooms are beautiful and large. Upon check in, staff let me know that I had already qualified for Premier Club member and signed me up, no charge, which included breakfast (And Julia is awesome!) and the...

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Helpful?
Thank Kathy M
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for sharing your experience at the Crowne Plaza Houston Brookhollow. I am happy to hear that you enjoyed our club level and Julia was helpful during your stay. I look forward to your to return to the Crowne Paza and continue to enjoy our services David Comerota General manager

Salt Lake City, Utah
Reviewed 15 March 2013

This hotel has been a good location for food. And with the free shuttle that will take you within 5 miles food is easy to get to. Everyone on the staff that I have interacted with has been friendly and more than willing to help with whatever I needed. The gym was perfect, with plenty of equipment to help work...

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Helpful?
Thank Ryan A
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time out of your busy schedule to comment on your stay at the Crowne Plaza Houston Brookhollow. I am glad that you enjoyed our shuttle service and that your encounters with the hotel team were friendly and helpful. I look forward to your return visit to our hotel. David Comerota General Manager

Brisbane, Australia
Reviewed 14 March 2013

Great service and friendly staff. Shuttle bus is excellent, and, staff that would do their best to help you out. Carlos was a fantastic driver and gave me good advice on where to go and was always there on a phone call (Cheers Mate). Would gladly stay there again.

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Thank Duke R
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your kind comments concerning your stay at the Crowne Plaza Houston Brookhollow. I was pleased to hear that Carlos provided excellent service during your stay. Carlos is a new member of our team and has quickly become very guest oriented. I will personally congratulate him and his success. I hope that you will return to Crowne Plaza...

Cheshire, Connecticut
Reviewed 12 March 2013

This is absolutely the best hotel experience ever! The quality of the staff service exceeded my every expectation. Please work with Rita, she was helpful beyond words! The travel was for business purposes and after a very long day the hotel staff went out of their way to make the stay incredible. Thank you!

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Thank LKW2
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I appreciate your comments concerning Rita. I understand the importance of her dedication to the guest experience. My goal is to provide our guests' with outstanding service throughout our hotel. I do use Rita as an example of being a successful guest associate. I hope you return to the Crowne Plaza Houston Brookhollow in the future. David Comerota General Manager

Orlando, Florida
Reviewed 12 March 2013

Rita Washington is an exceptional customer service representative. She always is able to get me a room that I like and she is always pleasant and happy to see me. She gets 5 stars. This hotel is in perfect location to my office and since the service is always so good I don't mind coming back. I know I will...

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Helpful?
Thank Kathy B
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I enjoyed reading your comments concerning your recent stay at the Crowne Plaza Houston Brookhollow. I appreciate your feedback and will discuss your comments with the entire hotel team. Please consider the Crowne Plaza Brookhollow when you visit Houston in the future. David Comerota General Manager

Kings Point, New York, United States
Reviewed 9 March 2013

Great hotel for the price, the entire staff went out of their way to make sure that we had an enjoyable stay. Henry was a great help to us, always offering suggestions for nearby bars and restaurants, which were all within walking distance or a five minute ride away on the free shuttle. Amazing central location with access to everything...

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Thank Jim E
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to give feedback on your recent stay at the Crowne Plaza Houston Brookhollow. It is nice to hear that you had an enjoyable stay and that you had an excellent experience with the hotel team. We look forward to your return to our hotel. David Comerota General Manager

Minneapolis, Minnesota
Reviewed 8 March 2013

Rita Washington helped me get some false or incorrect Amex charges Charges reversed. Rita was prompt, courteous and professional in handling my issue to complete resolution.I’ve stayed at this hotel many times and this is the first time I had some incorrect charges applied to my account. I like to location and the staff seems to care about your experience....

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Helpful?
Thank Ken O
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I am glad to hear that Rita was able to correct your billing issues. I have reviewed the necessary procedures in order to prevent further occurrences of this nature. Our hotel team does care about your experience and appreciate your continued support. David comerota General Manager

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. ... more   less 

Additional Information about Crowne Plaza Houston - Brookhollow

Address: 12801 Northwest Fwy, Houston, TX 77040-6301
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $105 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston - Brookhollow 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Crowne Plaza Houston - Brookhollow Hotel Houston
Crowne Plaza Houston - Brookhollow Texas
Hotel Style:
#88 Business Hotel in Houston
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Questions & Answers

Questions? Get answers from Crowne Plaza Houston - Brookhollow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do NOT choose room 111-the a/c does NOT work and room is right off lobby-very loud w/ people going by,all night long.”
BJCGarland, 11 Apr 2017 | Read review
“Do not accept a room on 2nd floor as it is open to lobby.”
G1698SKmichellem, 20 Feb 2017 | Read review
“I was on the second floor and it was nice and quiet.”
shalisan2017, 16 Feb 2017 | Read review
“10th floor”
denisecO5215EW, 13 Feb 2017 | Read review
“The suite with the king size bed is huge.”
buczgrl98, 13 Jan 2017 | Read review
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