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Crowne Plaza Houston - Brookhollow

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Traveller (93)
Room & Suite (58)
Pool & Beach (5)
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Overview
  • Excellent47%
  • Very good25%
  • Average15%
  • Poor7%
  • Terrible6%
Travellers talk about
“henry strait”(40 reviews)
“front desk”(136 reviews)
“older hotel”(9 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Rooms
30 Apr.1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (553)
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All reviewshenry straitfront deskolder hotelgreat customer servicethe entire staffroom rateritafreewayconferenceshuttle
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271 - 275 of 537 reviews
Reviewed 21 June 2013

Megan and Rita that were at the front desk treated us so wonderful and also I can't remember the other lady's name they were all so helpful and always smiling. I felt like I had just made new friends for a lifetime. I will recommend...More

1  Thank KarenWag59
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 22 June 2013

Thank you for taking the time to give special recognition to Megan and Rita. I know that they appreciate your kind words. I look forward to your next visit to the Crowne Plaza Houston Brookhollow. David Comerota General Manager

Reviewed 15 June 2013

Overall our expectations were surpassed by the level of professionalism and service we received. To be specific, the manager on duty, Henry Strait, constantly went above and beyond to help us. Even when our flights were cancelled and had to come back he immediately had...More

1  Thank VisitorHouston
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 22 June 2013

I have personally reviewed your comments with Henry Strait. I appreciate his service to our guests and it is thoughtful for you to give him special recognition. I hope that you will consider the Crowne Plaza Houston Brookhollow when returning to Houston. Again, thank you...More

Reviewed 13 June 2013

This facility is lovely and very comfortable. My room was clean and well-maintained, anbd the AC worked very well. Amenities are excellent, all the way down to a terry bathrobe for Priority Club members (free to join). Desk staff was friendly and helpful, shuttle within...More

1  Thank JanWMaryland
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 18 June 2013

Thank you for your kind words concerning your recent stay at the Crowne Plaza Houston Brookhollow. Our goal is to provide our guest's with an enjoyable stay throughout the hotel. I will share your comments to the entire hotel team and will recognize the hotel...More

Reviewed 13 June 2013

I stay at the Crown regularly, and I am considering changing. I love the pool, the friendly happy hour and the friendly staff, but the quality of the room is lacking. Bathroom wall paper is peeling, stains on carpet, old smelling. Somehow my priority number...More

1  Thank berlyc
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 15 June 2013

Thank you for taking the time to comment on your recent stay at the Crowne Plaza Houston Brookhollow. Our goal is to provide a quality experience for all of our guest. I am reviewing your comments with the entire hotel team. Again, thank you for...More

Reviewed 11 June 2013

I've stayed at this hotel at least 6-7 times. There used to be a manager there that always made us feel welcomed and upgraded our rooms when we came for basketball tourneys. Upon her leaving, I still received stellar service until this weekend. I made...More

Thank kortina
Response from IHGCare, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 29 June 2013

Dear kortina, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. It sounds like we fell below your expectations. We take...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
USD 84 - USD 147 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#88 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 84 - USD 147 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#88 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (93)
Room & Suite (58)
Pool & Beach (5)
Dining (1)
Business Centre & Event Rooms (4)
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Room Tips
"Go somewhere else, especially if you have asthma or allergies."
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"Do not stay at this hotel"
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"Stay somewhere else."
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"Recommend the main building until others are remodeled."
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