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Crowne Plaza Houston - Brookhollow

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Traveller (93)
Room & Suite (58)
Pool & Beach (5)
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Overview
  • Excellent47%
  • Very good25%
  • Average15%
  • Poor7%
  • Terrible6%
Travellers talk about
“henry strait”(40 reviews)
“front desk”(136 reviews)
“older hotel”(9 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Rooms
6 May7 May
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1 room, 2 adults, 0 children
Standard Room
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Reviews (553)
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All reviewshenry straitfront deskolder hotelgreat customer servicethe entire staffroom rateritafreewayconferenceshuttle
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231 - 235 of 537 reviews
Reviewed 16 January 2014

And their kids aren't very good looking... Humor aside, this hotel consists of a newer central tower that is not unlike many high priced, low service suburban hotels that bear the Holiday Inn name. Except this one is passing itself off as a Crowne Plaza....More

Thank MoccasinMike
Response from IHGCare, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 1 February 2014

Dear MoccasinMike, Thank you very much for taking the time to share your comments online. We strive to ensure all of our guests needs are met and we are pleased to know that the service you received and your room accommodation were to your liking...More

Reviewed 6 January 2014

Overall, a very good experience. -Service provided by Manager Henry Strait at check-in was outstanding - he was friendly, personable, and attentive. He went out of his way to accomodate our large family in adjoining rooms, going to the effort of placing us in a...More

Thank P K
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 9 January 2014

Thank you for taking the time to comment on your stay with us and I'm glad to hear that your issues were promptly taken care of to your satisfaction. We look forward to hosting your next visit to the Houston area. Thank you Dave Comerota...More

Reviewed 26 November 2013

Beautiful hotel... very comfortable, nice rooms. Beautiful view. Great location on the freeway. Close to several restaurants also close to the theatre... But what made it the best was the desk staff , Crystal. She was very helpful. She was always pleasant. When she spoke...More

Thank 111ejb
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 28 November 2013

Thank you for taking the time to give us feedback on your stay with us. I am thrilled to hear that you found the accommodations comfortable and the staff pleasant. Crystal has been a great asset to our team and I have passed along your...More

Reviewed 24 November 2013

I stayed here several days and found the staff to be very attentive to my needs. The hotel is an older model, but the room that I stayed in had been renovated, was roomy, and comfortable. The hot tub was large, very hot, and a...More

Thank Wayne T
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 26 November 2013

Thank you for your comments on your stay with us. I am glad to hear you found the room accommodating and the staff was helpful and friendly. We hope you will stay with us for your future visits to Houston. Dave Comerota General Manager

Reviewed 16 November 2013

I was worried about staying at this location, after reading all of the reviews online about the problems others had and the old age of the property. But the convention I was attending, Houston Arcade Expo, was based at this hotel so I figured I'd...More

Thank arenafoot
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 19 November 2013

Thank you for taking the time to comment on your stay with us. We were happy to host the Arcade show again this year and are thrilled to hear that you found your stay enjoyable. We look forward to hosting this event next year as...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
USD 83 - USD 148 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#88 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 83 - USD 148 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#88 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (93)
Room & Suite (58)
Pool & Beach (5)
Dining (1)
Business Centre & Event Rooms (4)
Questions & Answers
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Room Tips
"Go somewhere else, especially if you have asthma or allergies."
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"Do not stay at this hotel"
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"Stay somewhere else."
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"Recommend the main building until others are remodeled."
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