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STAFF is very nice and accommodating and they have a good chef for events - HOWEVER these are is ONLY positives - This place is in desparate need of MAJOR renovations - carpet worn, bathroom is horrid - tub had attempt at a patch job...More
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 10 February 2014
Thank you for taking the time to comment on your stay with us. I’m glad to hear that the staff was accommodating and friendly and that you enjoyed your food. We are aware that we are an older property and there are upgrades scheduled to...More
rooms were clean and very comfortable. Hotel staff was top notch taking care of every need and request like a full service hotel would do. I could tell the hotel was remodeled at some point, and although they did an OK job, a few additional...More
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 6 February 2014
Thank you for your comments concerning your recent stay with us. I am happy to hear that you enjoyed your stay and that the hotel team was able to accommodate your request. I hope you will consider the Crowne Plaza Houston Northwest on your future...More
And their kids aren't very good looking... Humor aside, this hotel consists of a newer central tower that is not unlike many high priced, low service suburban hotels that bear the Holiday Inn name. Except this one is passing itself off as a Crowne Plaza....More
Response from IHGCare, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 1 February 2014
Thank you very much for taking the time to share your comments online. We strive to ensure all of our guests needs are met and we are pleased to know that the service you received and your room accommodation were to your liking...More
Overall, a very good experience.
-Service provided by Manager Henry Strait at check-in was outstanding - he was friendly, personable, and attentive. He went out of his way to accomodate our large family in adjoining rooms, going to the effort of placing us in a...More
Thank P K
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 9 January 2014
Thank you for taking the time to comment on your stay with us and I'm glad to hear that your issues were promptly taken care of to your satisfaction. We look forward to hosting your next visit to the Houston area.
Beautiful hotel... very comfortable, nice rooms. Beautiful view. Great location on the freeway. Close to several restaurants also close to the theatre... But what made it the best was the desk staff , Crystal. She was very helpful. She was always pleasant. When she spoke...More
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 28 November 2013
Thank you for taking the time to give us feedback on your stay with us. I am thrilled to hear that you found the accommodations comfortable and the staff pleasant. Crystal has been a great asset to our team and I have passed along your...More
USD 82 - USD 147 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#88 Business Hotel in Houston
Non-Smoking Rooms ,
Number of rooms
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