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Crowne Plaza Houston - Brookhollow

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Traveller (93)
Room & Suite (58)
Pool & Beach (5)
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Overview
  • Excellent47%
  • Very good25%
  • Average15%
  • Poor7%
  • Terrible6%
Travellers talk about
“henry strait”(40 reviews)
“front desk”(136 reviews)
“older hotel”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Rooms
5 Jun.6 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (554)
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All reviewshenry straitfront deskolder hotelgreat customer servicethe entire staffroom rateritafreewayconferenceshuttle
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A TripAdvisor Member
2
Reviewed 14 June 2017 via mobile

Noisy air conditioning, broken hot tub and overall disappointed in the overall experience. The bed was somewhat comfortable. The walls are thin so you can hear the traffic. I booked a poolside room on their website and they put us in the wrong room.

Thank A TripAdvisor Member
Reviewed 4 May 2017

The room I received was spacious but needed lots of work. Windows on back wall were filthy and sheer was missing...just empty little hangers. Tiles were crumbling off wall in bathroom. We were charged a non-refundable pet fee for 'special cleaning' but I took a...More

Thank Carrie B
Reviewed 30 April 2017

I've given two stars purely because the room was ok - the rest of my experience was disastrous. First up,it's in the middle of nowhere and if you don't have a car the shuttle when running only does a five mile radius. The worse part...More

Thank DeanHobart_Australia
Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 15 May 2017

Hi DeanHobart_Australia, Thank you for choosing our brand and going out of your way to leave us your insights. We regret to know that you have given us a unsatisfactory rating for our location and the service you received was below par. Rest assured our...More

Reviewed 13 April 2017 via mobile

I was here for a week on business. The spacious room was comfortable and nice to relax in. The breakfast was great every day. The dinners we had in the restaurant were ok, but not great. I would definitely stay again.

Thank Christina Z
Reviewed 11 April 2017

We made a reservation to stay at this hotel for two nights. We chose this hotel because their webpage indicated they were pet-friendly. We reserved an accessible king room. The stated pet policy said dogs under 25 lbs are allowed for a fee of $25...More

1  Thank BJCGarland
Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 26 April 2017

Dear BJCGarland, Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean, and superior accommodations. It is nice to know...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
USD 78 - USD 132 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Best Value Hotel in Houston
#88 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 78 - USD 132 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Best Value Hotel in Houston
#88 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (93)
Room & Suite (58)
Pool & Beach (5)
Dining (1)
Business Centre & Event Rooms (4)
Questions & Answers
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Room Tips
"Go somewhere else, especially if you have asthma or allergies."
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"Do not stay at this hotel"
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"Stay somewhere else."
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"Recommend the main building until others are remodeled."
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