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Older hotel in desperate need of updating-1970's decor. It is approximately 30 minutes from downtown Houston. Elevator may/may not work. Rooms are not impressive and bathrooms are standard for an average hotel. Breakfast buffet is standard fare-eggs, omelet bar, fruit, cereal, meat and grits. No...More
Thank Michelle M
Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 21 March 2017
Hello Michelle M,
Thank you for staying with us and for sharing your experience. I am happy that you found our staff commendable. However, I am sad that the general condition of the property and the breakfast selection were a let down. Please accept our...More
I was greeted with the warmest welcome ever by the hotel check in lady named Niecy Jackson when I came in. Every time I came in or out, she welcomed me back by name. Felt like family!! My room was huge and clean.
Honestly, this hotel is a bit dated. What stands out to me however is the customer service that Henry Strait provided. He was genuine, down to earth while at the same time staying professional. Nowadays everything is the cann'ed rehearsed responses that sound robotic, but...More
I reserved this hotel at the last minute not realizing that it was Superbowl weekend when I booked my flight into Houston. The price was exorbitant considering that this was not close to my usual Galleria area hotels. Had never heard of Brookhollow. However, I...More
Second year at this venue, Henry, Ryan, Kay, and Marshall Lemoine are the standouts for me, but the entire staff was courteous and professional for our event. A 3 day event can strain the best staff but they were nothing but great. Thanks to all.
USD 71 - USD 129 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#88 Business Hotel in Houston
Non-Smoking Rooms ,
Number of rooms
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Crowne Plaza Houston - Brookhollow Hotel Houston ,