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Crowne Plaza Houston - Brookhollow

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Traveller (93)
Room & Suite (58)
Pool & Beach (5)
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Overview
  • Excellent47%
  • Very good25%
  • Average15%
  • Poor7%
  • Terrible6%
Travellers talk about
“henry strait”(40 reviews)
“front desk”(136 reviews)
“older hotel”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Additional information
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Rooms
4 Jun.5 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (554)
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243
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81
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243
136
81
42
36
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All reviewshenry straitfront deskolder hotelgreat customer servicethe entire staffroom rateritafreewayconferenceshuttle
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1 - 5 of 538 reviews
Reviewed 3 weeks ago via mobile

People nice enough, but this hotel needs brought up to date. I won’t detail things as that would be too cruel. I can only echo what other people have said in their reviews. One last thing, my first meal in the hotel was far away...More

Thank jamestkirk1966
Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 1 week ago

Hello, jamestkirk1966, Thank you for your recent stay and for taking the time to write a review. I am pleased you liked the service of our staff. However, I am sorry to see that you regarded our hotel needing renovation. Your feedback is instrumental for...More

Reviewed 6 April 2018 via mobile

Ok normally I don’t like to trash a hotel but here I have too. I had to stay here for an event, I have done this same event three years in a row. The hotel has been “under renovation” for 3 years! The front desk...More

1  Thank gil c
Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 20 April 2018

Hi gil c, Thank you so much for sharing your experience with our hotel. I am so sorry about the disappointment you had with the overall cleanliness and condition of our hotel due to the ongoing renovations. We always aim to provide an exceptional stay...More

Reviewed 3 April 2018

This is probably the worst /dirtiest hotel I've ever stayed in, and I've been in some bad places around the globe. First two rooms smelled strong of cigarette smoke, 3rd and final room smelled of mold and mildew like it was flooded then never cleaned....More

Thank Kendra S
Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 17 April 2018

Hello Kendra S, Thanks for choosing Crowne Plaza Houston - Brookhollow for your lodging needs and for taking the time to share your experience with us. First of all, I'm sorry to hear that you were let down by the cleanliness of our hotel and...More

Reviewed 15 March 2018

My nieces and nephews recently moved to another state so I was very excited about taking them on vacation for spring break. Including myself, other adults and the kids there would be 8 people. As a result I knew I’d need more than 1 room....More

Thank tjaye2018
Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 29 March 2018

Hello tjaye2018, Thank you for taking the time to post a comprehensive review. I'm sorry to hear that some aspects of your stay were a letdown, especially with the assistance from hotel staff and the pool. We take all reviews very seriously, and I would...More

Reviewed 5 March 2018

My 4th time back at Crowne Plaza Brook Hollow and Im afraid not the positive experience it has been in the past I must say that the reception staff are still excellent and welcoming but.. There are reno works going on which normally would be...More

Thank Ally S
Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 20 March 2018

Hi Ally S, Thanks for the time you invested in posting your review. I am sorry to hear that your stay was negatively impacted by the renovations done at the our facility. It has always been our goal to deliver exemplary service and we apologize...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
USD 78 - USD 128 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Best Value Hotel in Houston
#88 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 78 - USD 128 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Best Value Hotel in Houston
#88 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (93)
Room & Suite (58)
Pool & Beach (5)
Dining (1)
Business Centre & Event Rooms (4)
Questions & Answers
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Room Tips
"Go somewhere else, especially if you have asthma or allergies."
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"Do not stay at this hotel"
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"Stay somewhere else."
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"Recommend the main building until others are remodeled."
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