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Crowne Plaza Houston River Oaks

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Crowne Plaza Houston River Oaks
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1,545 Reviews from our TripAdvisor Community

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Showing 1,477: English reviews
Independence, Missouri
Reviewed 1 week ago NEWvia mobile

Just stayed here four nights due to business. The room was big and clean with a desk and a fridge but it's dated. The bar and restaurant area is ok. The breakfast options are good. There are numerous restaurants less than a 1/2 mile walk from here. The room wifi could be faster. My shower temp and water pressure was...

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Helpful?
Thank osanida
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Osanida and thanks for the 4 star review! Glad you enjoyed your stand and hope that you will come back and see us again! Best regards, Debbie

Bryan, Texas
Reviewed 1 week ago NEWvia mobile

I completely messed up my reservations for my birthday weekend and everyone helped me and they were all very understanding. Maria at the front desk helped me all weekend!! She helped from getting my reservations situated to helping me when we were locked out of our room. She was so awesome and I appreciate her greatly!!

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Helpful?
Thank raenprice
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello raenprice and thank you very much for a nice review and compliments on Maria. I will share with her and her supervisor! Please come back and see us again! Best regards, Debbie

Dallas, Texas
Reviewed 1 week ago

I have always been heavily relying on Tripadvisor ratings especially for hotels. I was surprised to see that this hotel has a 4.5 rating out of 5! I guess the standards for USA ratings and ratings for the rest of the world are probably different. I mean, when I see 4.5 star in Tripadvisor, my expectations are very high! But...

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Helpful?
Thank Ghazaryanedgar
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Ghazaryanedgar and thanks for the feedback. I am sorry that we do not meet your standards for a 4.5 star hotel. We strive to provide great customer service and indeed are a business hotel but we also have leisure business. I will share your comments with my manager and hope that you will come back soon. Best regards, Debbie

College Station, Texas
Reviewed 1 week ago

I booked two rooms for one night. One of the rooms had a non functioning air conditioning unit. Thinking the room was warm because we had just arrived, I had assumed it would cool overnight once I turned the thermostat to a cooler temperature. It never got below 73 and when I advised the front desk the following morning, all...

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Helpful?
1Thank cruisepaper
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello cruisepaper and thanks for taking the time to write a review. I am very sorry about the air conditioner and the sheets and towels and will share your feedback with my manager. If you would email me with your room number I can have maintenance check your room. I hope that you might give us another try! Best regards,...

KUWAIT
Reviewed 1 week ago via mobile

Quiet and comfortable and close to everything because the unique location and its price is excellent and beautiful panoramic view was also facilitate the early entry of the room and upgraded to a suite because I have a membership Platinum It's really something fun and extremely As for the breakfast was varied

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Helpful?
Thank AHMAD B
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Ahmad and thanks for a very nice review. Glad that you enjoyed your upgrade and hope you'll come back soon! Best regards, Debbie

Houston, Texas
Reviewed 1 week ago via mobile

We arrived on a Tuesday afternoon we were greeted by the valet staff who was nice and we were escorted in to the lobby which was beautiful but hot and humid. We were then showed our room, the room was warm with the a.c. set on 76. The bathroom was smelly with paint peeling off the ceiling and what appeared...

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Helpful?
Thank FrmnClint
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello FrmnClint and thanks for your feedback. I am very sorry that we did not meet your expectations and will share your comments with my manager. Would you mind sending me an email so that I can know what room you were in and have it inspected? Best regards, Debbie dhollier@pacificahost.com

Houston, Texas
Reviewed 2 weeks ago

This hotel is decorative, clean, and has friendly staff. This hotel does not have free parking. The entire hotel needs to be updated, as it is not in great shape. The rooms are basic and boring. The River Oaks area is known to be a bit nicer, that was not portrayed by the hotel at all.

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Helpful?
Thank cwd2006
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello cwd2006 and thanks for your feedback. I will share with my management. I do hope you will come back and see us! Best regards, Debbie

Edmonton
Reviewed 2 weeks ago via mobile

The hotel shows its wear and age and is need of some TLC. The front desk staff were very friendly. The valet and bellmen were exceptional! Ismail and Eric were incredibly accommodating and helped identify some great spots to visit and eat. The location is perfect to the museum district and the Galleria. Recommend the hotel based on location and...

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Helpful?
Thank DeathRacerEdmonton
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello DeathRacerEdmonton and thanks for the 4 star review! Glad we were friendly and accommodating! I will share your comments with my team. Thanks again and please come back and see us again! Best regards, Debbie

Reviewed 2 weeks ago

The staff in the dining room led by hostess, Zara Lubna, and her team were very cordial, professional, accommodating. We felt welcomed adn well-served. Desk staff were quick to aknowledge us and help with anything we had. However, the hall carpets were old and musty. The glass disk in the room microwave wobbled. There were no herbal teas in the...

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Helpful?
Thank Brendakallel
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Brenda and thanks for a a 5 star review! I will share with Zara and the front desk. I am sorry about the other issues and will share your feedback with my manager. Please come back and see us again! Best regards, Debbie

Reviewed 4 weeks ago

I have not had the best experience with Crowne Plaza's in the past and this by far has been the best. Someone else made this reservation for me and so it was somewhat out of my hands. Yet and still, this was not a bad experience. There is a $9 per night fee for parking - fairly reasonable considering other...

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Helpful?
Thank Rami P
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Rami and thanks for your feedback. I am glad that your recent experience was better that the last. I will share your comments with my manager. Please come back and see us again! Best regards, Debbie

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Come and discover the best location in Houston! The Crowne Plaza Houston River Oaks is centrally located in the center of it all! You are a short ride to the Galleria area, the Texas Medical Center, Reliant Park, Toyota Center, Minute Maid Park, the George R. Brown Convention Center and the Central Business District. There are also dozens of restaurants and nightlife in walking distance or take the hotel shuttle anywhere in a 3 mile radius. Guest rooms are very spacious and well appointed with microwaves and micro-fridges in every room. Throughout our hotel, you will encounter eclectic yet elegant design. Comfortably relax in restyled conversation areas and let us take care of you with warm Texas hospitality. To enhance your stay please know that we are prepared to cater to your every need, and we are proud to offer the Sleep Advantage, Quiet Zone & Guaranteed Wake Up Call programs to help ensure you get the best sleep possible and start your day right. For your business needs you can count on complimentary High-Speed Wireless Internet throughout the hotel, a full service business center, complimentary shuttle service to nearby offices and coffee in the lobby. The Crowne Plaza Houston River Oaks is located near Greenway Plaza, Occidental, Koch Industries, Chevron, Fugro, University of Houston, Rice University, TSU, Houston Baptist University to name a few. We look forward to serving you. ... more   less 

Additional Information about Crowne Plaza Houston River Oaks

Address: 2712 Southwest Fwy, Houston, TX 77098
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $106 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston River Oaks 3.5*
Number of rooms: 354
Reservation Options:
TripAdvisor is proud to partner with Booking.com, HotelsforEveryone, Priceline, Travelocity, Hotels.com, IHG and Odigeo so you can book your Crowne Plaza Houston River Oaks reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Houston River Oaks Hotel Houston
Crowne Plaza Houston River Oaks Texas
Hotel Style:
#29 Best Value Hotel in Houston
#49 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Houston River Oaks staff and other travellers.
6 questions
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Questions? Get answers from Crowne Plaza Houston River Oaks staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't choose this hotel when the temperature drops before dinner.”
 of 5 bubbles 192templeg, 7 Nov 2016 | Read review
“Free Parking!”
 of 5 bubbles Tifftastic, 2 Nov 2016 | Read review
“high floor”
 of 5 bubbles I1514PKmarke, 14 Oct 2016 | Read review
“Get the King suite”
 of 5 bubbles mikekS1194PT, 8 Oct 2016 | Read review
“Chose rooms in upper floors, 9 and above floors”
 of 5 bubbles kenx, 6 Sep 2016 | Read review
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