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DoubleTree by Hilton Hotel & Suites Houston by the Galleria

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DoubleTree by Hilton Hotel & Suites Houston by the Galleria
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317 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel & Suites Houston by the Galleria
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Showing 298: English reviews
San Antonio, Texas
Reviewed 20 July 2016

We had a great weekend thanks to the awesome customer service, comfy suite and fabulous location. I highly recommend this property and would stay here again. I work in the airline industry and stay in hundreds of hotels a year. This is a great property close to a mecca of shopping and fantastic restaurants.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank ljwh
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

This is really special coming from a person who is comparing us to the many many hotels you have stay at all over the world. Thanks for the accolades!

Montesano, Washington
Reviewed 20 July 2016 via mobile

Hotel was clean and all staff was friendly and helpful. The store and breakfast were amazing and very convenient. There was renovation or construction going on during our stay and we were awakened both mornings at 730am by pounding and electric tool noise, drills, saws etc. Hopefully upon a return visit there will be improvements to show for the disruptions....

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Helpful?
Thank amyrJ1122YJ
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Sorry about the inconvenience with the elevators as one was out during your stay. We do not have ongoing construction and we apologize if some repair work caused some obvious disturbance. We definitely should have considered the inconvenience this caused you. We are happy to her that you found out team friendly and your room well cleaned to your standards.

Calgary, Alberta
Reviewed 20 July 2016

Stayed here for 3 nights in June 2016 for business. Hotel is clean, welcoming and modern. Wifi is free if you are a Hilton Honours member (sign up is free). Only recommendation: stay in a room on a higher floor - I was on the 11th floor, facing Westheimer Road and it was noisy (traffic). I was later told you...

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Helpful?
Thank Kitty H
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

thanks for the shout out and recommendations!

Reviewed 19 July 2016 via mobile

The Double Tree has had a nice renovation. The rooms are spacious, clean and the hotel is in a good area. You can walk for shopping or restaurants. The only problem I had during this stay is the bellboy wasn't friendly. No eye contact or friendly welcome. He barely wanted to open the door for us and our hands had...

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Helpful?
1Thank Allison R
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thanks !! We really appreciate our past guests who continue to stay with us and comment very positively about our renovations and our guest centric team! We will definitely address the lack of interaction with the bellboy.

Pune, India
Reviewed 19 July 2016

Stayed here for more than a week with family. Recently remodeled rooms. Ours had a kitchen. Beds are soft and comfortable. A/C has trouble cooling, but not too bad. Cons : They didn't provide any kitchen utensils or even plates. we had to specifically ask for some. They did bring one pot and one pan and few plates and spoons...

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Helpful?
Thank p0n2000
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

thanks for the feedback - we will definitely use it to improve.

Corpus Christi, Texas
Reviewed 18 July 2016

My family and I have been staying here for years as it is the only hotel in the Galleria area (other than the Embassy Suites, which is a bit farther away) that could accommodate all 6 of us. Although the rooms have always been comfortable, the hotel is showing signs of its age, the a/c cools one room better than...

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Helpful?
Thank Robert B
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thanks! means a lot especially coming from a repeat guest!

austin, United States
Reviewed 18 July 2016

they over charged me for parking, and called and said they would get back with me.nobody returned my call.check your cc statement when you get back home.and had awful smell right in front due to construction

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Micheal B
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear Micheal B, Thank you for taking the time to send us a review. We’re very sorry your experience at our property wasn’t up to our usual high standards. We’ve addressed the problems you mentioned with the unpleasant odor and will reach out to you shortly to further assist. Thank you for alerting us to these issues, and we hope...

Round Rock, Texas
Reviewed 15 July 2016

The location is key for this hotel. In good driving distance from all attractions and places of note. The hotel was very nice, clean and kept. Beds felt good and the staff was friendly. Defiantly worth the money for these reasons. My only two complaints is that parking costs extra and that they charge a refundable incidentals of $50 per...

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Helpful?
Thank Hawdeez
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

thanks for the very supportive feedback! We have dispatched our team to remedy the situation in the parking. the $50 per day is really a convenience so that you can sign charges to your room, for Example, order PPV movies, Wi-Fi, drinks at the Lobby Bar, or meals via our various Food outlets. As you correctly mentioned this is fully...

Reviewed 15 July 2016

This hotel is located in downtown Houston, Texas within 2 blocks one of Texas's largest shopping malls. It is very convenient to a lot of Houston attractions (museums, art, zoo, theaters, dining, etc). The hotel rooms are a decent size and are comfortable. We had an very slight issue with the air conditioning in our room. That problem was addressed...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Chuck T
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Go Pinky!! Thanks for mentioning one of our team who made a difference and demonstrated our CARE culture. We are sorry for the inconvenience regarding your Air conditioning and are happy that the alternate room was to your satisfaction. We would love to see you again!

Reviewed 14 July 2016 via mobile

There are benefits to being a long time regular over and above Diamond status. Most of the staff here know me as I have been a visitor since before they started. An example is the bubbly Gladys on front desk. As soon as she sees me come through the front door she always call out a warm welcome remembering my...

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Helpful?
Thank Neill R
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thanks for the shout out to Gladys!! We cherish all our team members who work hard to CARE about all our guests, We are really over the moon when one of our own is mentioned especially by a Hilton Diamond Guest who always chooses to stay with us when in Houston! We are proud to be your home away from...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel and Suites Houston by the Galleria welcomes you to Houston, Texas. Our hotel offers travelers an unmatched experience with premier comfort and service. We are located in the heart of the Uptown/Galleria area, famous for world-class shopping, dining, and entertainment. We are steps from the landmark Galleria Mall, featuring over 400 upscale shopping and dining outlets for your pleasure. Guests at our Houston hotel enjoy spacious, residential-sized suites, a swimming pool, and a convenient location near many of Houston's most exciting attractions. Business travelers will also enjoy a quick commute to the Central Business District, Hobby Airport, and George Bush Intercontinental Airport, all of which are just minutes away. In addition to our central location and legendary DoubleTree service, our Houston hotel features thoughtfully designed, spacious Suites and Deluxe Rooms and a wide variety of exceptional services. Relax with all the comforts of home and be close to all that Houston has to offer. ... more   less 

Additional Information about DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Address: 5353 Westheimer Rd, Houston, TX 77056-5474
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $159 - $331 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel & Suites Houston by the Galleria 4*
Number of rooms: 476
Reservation Options:
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Also Known As:
Doubletree Suites By Hilton Houston By The Galleria Hotel Houston
Doubletree Hotel Houston
Doubletree Houston
DoubleTree By Hilton Hotel & Suites Houston By The Galleria Texas
Hotel Style:
#24 Luxury Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms facing the freeway as they are a bit noisy.”
 of 5 bubbles captakalra, 26 Jan 2017 | Read review
“Ask to be away from elevators as the noise keeps you awake at night”
 of 5 bubbles pandimurphy, 26 Jan 2017 | Read review
“Great location”
 of 5 bubbles chrisnS5435NO, 25 Jan 2017 | Read review
“Quieter Floors are higher floors”
 of 5 bubbles lakeishaj2014, 22 Jan 2017 | Read review
“A suite if you can afford it.”
  • The lounge of the suite
 of 5 bubbles robertpD2422TZ, 14 Dec 2016 | Read review
5 of 5