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Having no room for me at my family’s house over Xmas, I stayed at the Doubletree Hotel by the Galleria in Houston this year. The location was perfect not far from my son’s home and right next to the Galleria, even though I didn’t have...More
The Doubletree Hotel & Suites near the Gallerias is one of my prefer hotel in the Houston area, the hotel services and accommodations are excellence. The location of the hotel is convenience for those of you that seek some shopping or good dining after a...More
I'm used to stay in this hotel for business purpose in Houston but brought also family few times and it is very good.
Rooms are big especially the two king size ones and you can stay up to four people easily.
The location is great...More
stayed at the double tree for four nights 15-19th December. the rooms are nice and big, the bathrooms need a little up-gradation, rooms more lighting and the kitchenette needs more plates, cutlery. the rooms are nice and big, the galleria mall is walking distance with...More
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Javier and Bella were exceptional! I ordered dinner and drinks at the bar instead of sitting in the restaurant and Javier made it very enjoyable. The chili was one of the best I've had and the Southwest salad with steak fajita meat was AWESOME! I...More
Response from Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 3 weeks ago
Thank you for sharing your review of your stay with us at DoubleTree Houston Galleria. We're happy to hear that you received excellent service and were able to enjoy our food and beverage offerings during your stay. We look forward to your next...More
What you describe is indeed an unfortunate sequence of events. In thoroughly reviewing this with the team you mention I can share that this scenario was a result of your refusal to share your name and room # when... More
What you describe is indeed an unfortunate sequence of events. In thoroughly reviewing this with the team you mention I can share that this scenario was a result of your refusal to share your name and room # when requested. You refused, eventually sharing this only with law enforcement who in turn gave us this information.
Please understand that a part of our obligation to all concerned is to ensure everyone on the hotel premises is either a valid guest or visiting a valid guest. This is for the security, protection of our team and guests as well as to ensure that our property continues to have the status of “Private Property” as outlined on the non-trespass notifications required by law posted at our entrances.
We appreciate your loyalty and hope that you understand this request to simply ask for your name and room number and if shared when asked would not have resulted in any escalation.
Response from williamscott1129 | Reviewed this property |
We didn't notice any smoke smells in the a/c ducts in either bedroom or living room. i do think in the bathroom there is a small duct that runs between all floors and someone could have been smoking in their bathroom above... More
We didn't notice any smoke smells in the a/c ducts in either bedroom or living room. i do think in the bathroom there is a small duct that runs between all floors and someone could have been smoking in their bathroom above or below you. strange