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All reviews double tree front desk dining table full kitchen executive lounge upgraded to a suite valet staff room service self park lobby bar per day living room home away from home business trip fitness center pinky walgreens
Pro: Walking distance to and from the mall
Con: I know this because my husband, two daughters, and I had to walk back to the hotel because the shuttle never came back to pick us up (even though I called several times)
Con: Cleanliness is...More
First and foremost, room provided is definitely spacious with all necessary amenities, clean and neat with nothing to complain. Most importantly, my group was greeted by YingYing that works at front desk, very caring, professional and friendly with genuine smile on her face always, she...More
3 Thank desmondh647
Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 10 August 2018
It was a pleasure to welcome you to Houston, and we are thrilled to learn that our comfortable accommodations were the perfect fit for your trip. We are further elated to receive your glowing comments regarding YingYing’s exceptional service. As you shared, she...More
Stayed at this property for a night. Looked forward to stay here (downtown galleria Houston address).
Check-in was allright, I was irked to have paid substantial amount for wifi....even small roadside motels have free wifi.
It was upsetting to pay $32+ taxes for overnight parking....More
We always stay at the Doubletree suites in Galleria every time when we visit Houston.
The suites are very spacious, beds are super comfortable, updated AC works very well and the staff are amazing. This time we had a pleasure to meet Sarah and Pinky...More
Thank Sergei S
Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded yesterday
It is always a pleasure to welcome you to the DoubleTree, Sergei, and we thank you for sharing your feedback. It is wonderful to learn that our friendly team at the front desk continue to impress you with each trip. While we strive to ensure...More
Always enjoy my stay here - very clean, great customer service and love the location. Appreciate the quick room service delivery tonight and especially the cheerful and thoughtfull way it was delivered. Thanks Asmir and Josh!More
Thank Kristi I
Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 4 days ago
It is always a pleasure to welcome you to the DoubleTree, and we are delighted to read that our friendly team and thoughtful service continue to impress you with each stay. Thank you for taking a moment to share your feedback, we will...More
The DoubleTree by Hilton Hotel and Suites Houston by the Galleria welcomes you to Houston, Texas. Our hotel offers travelers an unmatched experience with premier comfort and service. We are located in the heart of …Morethe Uptown/Galleria area, famous for world-class shopping, dining, and entertainment. We are right across from the landmark Galleria Mall, featuring over 400 upscale shopping and dining outlets for your pleasure. Guests at our hotel enjoy spacious rooms, as well as residential-sized one bedroom suites, a large swimming pool, and a convenient location near many of Houston's most exciting attractions. Business travelers will also enjoy proximity to the many fortune 500 Companies as well as a quick hop to the Central Business District, Hobby Airport, and George Bush Intercontinental Airport, both are just minutes away. In addition to our central location and legendary DoubleTree service, our Houston hotel features thoughtfully designed, meeting spaces and our Lobby Bar and a wide variety of exceptional services. Relax with all the comforts of home and be close to all that Houston has to offer. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
What you describe is indeed an unfortunate sequence of events. In thoroughly reviewing this with the team you mention I can share that this scenario was a result of your refusal to share your name and room # when... More
What you describe is indeed an unfortunate sequence of events. In thoroughly reviewing this with the team you mention I can share that this scenario was a result of your refusal to share your name and room # when requested. You refused, eventually sharing this only with law enforcement who in turn gave us this information.
Please understand that a part of our obligation to all concerned is to ensure everyone on the hotel premises is either a valid guest or visiting a valid guest. This is for the security, protection of our team and guests as well as to ensure that our property continues to have the status of “Private Property” as outlined on the non-trespass notifications required by law posted at our entrances.
We appreciate your loyalty and hope that you understand this request to simply ask for your name and room number and if shared when asked would not have resulted in any escalation.