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DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Traveller (207)
Room & Suite (93)
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Overview
Hotel website
5353 Westheimer Rd Across from the Galleria Mall, Houston, TX 77056-5474 See on map
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
Additional information
Hotel website
Offers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Special Offer:Double Points, Every Stay
Hotel deals
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Rooms
23 Dec.24 Dec.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (975)
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All reviews double tree front desk room service full kitchen self parking great customer service the executive lounge early check home away from home business trip josh pinky honors valet renovation kitchenette garage
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1 - 5 of 929 reviews
Reviewed yesterday

I stayed at this hotel for two nights on December 3-5th reservation number 81564074. I'm a Hilton Diamond member and preferred to only stay at Hilton's because of their exceptional hospitality and customer service. This was my first time to not experience this type of...More

Date of stay: December 2018
Thank elmac32
Hotel's Favourite
Reviewed 3 October 2018 via mobile

Mr Armando V is an excellent example of what Hilton represents! He went above and beyond to provides great service and give us a great start to our day!! Armando brought us a big plate of fresh fruits while we waited for our breakfast! He...More

Date of stay: October 2018
1  Thank Luis M
Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 5 October 2018

It warms our hearts to read that Armando’s thoughtful service allowed you to start your day off right and we thank you for sharing your experience. As you discovered, our crew prides themselves in going the extra mile to ensure our guests feel at home...More

Reviewed 2 days ago via mobile

Great service by Josh and Asmir. They’ve done the impossible and actually kept my stomach happy during my stay which is no small victory! Can’t compliment them enough on the help they’ve given me during my stay.More

Date of stay: December 2018
Thank JonnyCakes47
Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded yesterday

We are delighted to learn that our in-room dining was the key to your (and your stomach’s) happiness while in Houston! Thank you for taking a moment to share your review, we will certainly pass your kind remarks along to Josh and Asmir, and we...More

Reviewed 2 days ago via mobile

Asmir and Josh exceeded my expectations with their friendly, quality service. They truly care about the hotel guests and it shines through from beginning to end! From the order I placed to the food delivery- fantastic!More

Date of stay: December 2018
Thank Leslie R
Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded yesterday

Hi Leslie, As you discovered, Josh and Asmir are shining stars in a constellation of many on our team, and we are delighted that their friendly service made your stay so memorable. We appreciate you taking the time to share your feedback, and we invite...More

Reviewed 3 days ago via mobile

Excellent service from Josh! He was very polite and knowledgeable. Food received in a timely manner. Helpful in explaining how this app works. I hope everyone at the Doubletree Gallaria is as nice as he.More

Date of stay: December 2018
Thank Shelia T
Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 2 days ago

Hi Shelia, Thank you for taking the time to share your feedback regarding your in-room dining experience and appreciation of Josh’s helpful service. We are delighted that your stay has started on such a positive note, and we look forward to making the remainder of...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
USD 110 - USD 227 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Luxury Hotel in Houston
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 110 - USD 227 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Luxury Hotel in Houston
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Photos
Traveller (207)
Room & Suite (93)
Dining (10)
Pool & Beach (6)
Business Centre & Event Rooms (26)
Nearby
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Nearby AttractionsSee all 943 nearby attractions
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Questions & Answers
Ask a question
Jane-ChchNZ
21 May 2018|
AnswerShow all 2 answers
Response from 5353HOU | Property representative |
Super shuttle but we suggest booking this online before you leave NZ
0
Votes
JESSE G
12 March 2017|
AnswerShow all 4 answers
Response from 5353HOU | Property representative |
relatively convenient- it is about 8 miles - 15 - 20 minutes by car.
0
Votes
lunchpie
Short story: Omg, I was walking from the front desk trying to get token for a wash. The Manager thought I was off the street and the manager called the police to put me out the Hotel. Long story: December 3, 2016. About 2pm The Manager On Duty ( and 3 other employees called the Houston Police to have me extracted from the hotel. Even thou I made it clear to them that I am and have been a guest in the hotel many time before. These 4 employees followed me about the hotel. One of them followed me into the men's room while I was sitting on the toilet. This went on for 20 - 30 mins then houston police showed up. Omg they called HPD! In the Lobby in front of guests the 4 of them and the police surround me in a attempt to subdue fashion. (at one point the office threatened to put hand cuffs on me) Finally the valet person who parked my car name Mrs. Treasure (African American woman) walked over close enough for me to see her. I then pointed to her for help. I spoke out "help me please, tell them you parked my car" Treasure assured them I was a guest. Just when I thought it was over the (MOD) Guest manager asked the officer to be sure I was a guest and escort me to my room. (My Laundry was still in the washer on the 2nd floor awaiting to be washed) when me and the officer got to the room I knocked on the door after 3mins or so my wife woke out of her sleep and opened the door. she was frightened when she saw me standing with the officer. We were so upset with what happened we cut our stay short and checked out. ‎OMG, I left my laundry in the washroom at the Doubletree. Class Action.
12 December 2016|
AnswerShow all 3 answers
Response from 5353HOU | Property representative |
Dear Sir, What you describe is indeed an unfortunate sequence of events. In thoroughly reviewing this with the team you mention I can share that this scenario was a result of your refusal to share your name and room # when... More
2
Votes
Room Tips
"Check your bill when departing!!"
F7654RYroadman
2 weeks ago
Read review
"Mall restaurants shopping kids arcade"
viewFromYourSoul
3 weeks ago
Read review
"Rooms are clean and equipped with safe and a beautiful desk. Bathrooms are clean. "
Trip47983910973
30 Oct. 2018
Read review
"Select a different hotel entirely."
michaelfF4316VU
28 Oct. 2018
Read review
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