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DoubleTree by Hilton Hotel & Suites Houston by the Galleria

694 reviews
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Traveller (154)
Room & Suite (90)
Dining (13)
Overview
  • Excellent57%
  • Very good19%
  • Average11%
  • Poor7%
  • Terrible6%
Travellers talk about
“double tree”(46 reviews)
“front desk”(85 reviews)
“warm cookies”(7 reviews)
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
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Offers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
5 Mar.6 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (694)Write a Review
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Show reviews that mention
All reviewsdouble treefront deskwarm cookiesgreat stayfull kitchenexecutive loungelobby barbusiness stayroom servicegreat customer serviceper dayhome away from homevalet parkingfitness centergalleriapinkykitchenette
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1 - 5 of 662 reviews
Reviewed 2 days ago via mobile

Javier and Bella delivered outstanding service!!!! They work at the bar and know what real customer service is. This double tree was amazing and excellent rooms. Extremely clean and everyone is friendly.

Thank bvbarbo
Hotel's Favourite
Reviewed 3 January 2018

I have no complaints about this Hotel. Everything about this hotel was GREAT. The staff worker by the name of Jasmine was fantastic and very on point with her job. She made my stay worth while and she was very reliable. She was very professional...More

1  Thank Chrystopher C
Response from Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 4 January 2018

Hi Chrystopher C, Thank you for sharing your review of your stay with us at DoubleTree Houston Galleria. We're happy to hear that you enjoyed an excellent visit and received fantastic service from Jasmine and the team. We look forward to your next visit and...More

Reviewed 6 days ago

Great Services from checking into the hotel to the Bar!!!! Marquita , Bella, Daniel, Jazine and Rod ….. I am here on Business and must say this is my top 5 Double Tree by Hilton. Great job Ladies and Gentleman!!! Thanks!!!More

Thank Kevin B
Response from Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 2 days ago

Hi Kevin B, Thank you for sharing your review of your experience with us at DoubleTree Houston Galleria. We are proud to read your compliments on the excellent service you received from our entire team and look forward to being your go-to on future visits...More

Reviewed 6 days ago via mobile

Stayed at Houston hotel & suites by the Galleria for 2 weeks with my daughter. We had a 1 bedroom suite that was very comfortable. Plenty of room to spread out. Staff is kind and accommodating, especially front desk supervisor, Robert and bartenders Javier &...More

Thank LeeAnn C
Response from Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 3 days ago

Hi LeeAnn C, Thank you for sharing your review of your experience with us at DoubleTree Houston Galleria. We're excited to read that you enjoyed a comfortable 2 week stay with us and were able to relax at our bar and public space during your...More

Reviewed 1 week ago

I just spent three nights at this hotel and loved every minute I was there. The valets were fast and very courteous. The front desk staff were polite and helpful. The housekeeping team were very considerate. All the staff were exceptional. Robert, David, Esteban, Juan...More

Thank T W
Response from Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 3 days ago

Hi T W, Thank you for sharing your review of your stay wit us at DoubleTree Houston Galleria. As always, it is a pleasure to read that our team provided you with outstanding service and that you enjoyed a wonderful stay. We're glad you had...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
USD 98 - USD 261 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Luxury Hotel in Houston
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 98 - USD 261 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Luxury Hotel in Houston
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (154)
Room & Suite (90)
Dining (13)
Pool & Beach (5)
Business Centre & Event Rooms (17)
Questions & Answers
Ask a question
JESSE G
12 March 2017|
AnswerShow all 4 answers
Response from 5353HOU | Property representative |
relatively convenient- it is about 8 miles - 15 - 20 minutes by car.
0
Votes
lunchpie
Short story: Omg, I was walking from the front desk trying to get token for a wash. The Manager thought I was off the street and the manager called the police to put me out the Hotel. Long story: December 3, 2016. About 2pm The Manager On Duty ( and 3 other employees called the Houston Police to have me extracted from the hotel. Even thou I made it clear to them that I am and have been a guest in the hotel many time before. These 4 employees followed me about the hotel. One of them followed me into the men's room while I was sitting on the toilet. This went on for 20 - 30 mins then houston police showed up. Omg they called HPD! In the Lobby in front of guests the 4 of them and the police surround me in a attempt to subdue fashion. (at one point the office threatened to put hand cuffs on me) Finally the valet person who parked my car name Mrs. Treasure (African American woman) walked over close enough for me to see her. I then pointed to her for help. I spoke out "help me please, tell them you parked my car" Treasure assured them I was a guest. Just when I thought it was over the (MOD) Guest manager asked the officer to be sure I was a guest and escort me to my room. (My Laundry was still in the washer on the 2nd floor awaiting to be washed) when me and the officer got to the room I knocked on the door after 3mins or so my wife woke out of her sleep and opened the door. she was frightened when she saw me standing with the officer. We were so upset with what happened we cut our stay short and checked out. ‎OMG, I left my laundry in the washroom at the Doubletree. Class Action.
12 December 2016|
AnswerShow all 3 answers
Response from 5353HOU | Property representative |
Dear Sir, What you describe is indeed an unfortunate sequence of events. In thoroughly reviewing this with the team you mention I can share that this scenario was a result of your refusal to share your name and room # when... More
0
Votes
SuzyTexas2step
27 November 2016|
AnswerShow all 3 answers
Response from williamscott1129 | Reviewed this property |
We didn't notice any smoke smells in the a/c ducts in either bedroom or living room. i do think in the bathroom there is a small duct that runs between all floors and someone could have been smoking in their bathroom above... More
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Room Tips
"Great Rooms!!!"
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"Just ask--it's clear that staff wants to accomodate"
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"Dont stay here"
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"Pas de nuisance sonores particulières. Les doubles kind size sont en fait des appart T1 avec cuisine équipée."
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