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I have been here several times for work and it might be last one for a while. so I wanted to thank Rhonda for making sure my days always started well with a great breakfast!
The rooms with the balcony are suggested!More
1 Thank Stifmaister
Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 5 October 2018
It is an honor to be your hotel-of-choice in the Houston area, and we are delighted to read that Rhonda’s friendly demeanor and cheerful service always brighten your day. Rhonda is a true shining star, and we are lucky to have her as part of...More
Roberto Salinas was an incredible server! We loved seeing his warm smile bright and early in the morning. He took great care of us and ensured we had everything we needed! The breakfast was great as well!More
Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded today
Thank you for sharing your kind review. We are delighted to learn that Roberto’s friendly service at breakfast allowed you to start your day off on the right foot! As you noted, Roberto truly is a shining star on our team, and we appreciate you...More
My shower had no water pressure the first morning of my stay but my sink did - I was traveling for business and had to wash my hair in the sink. I was told upon arrival back to the hotel that it was a problem...More
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Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded yesterday
We thank you for discussing this unusual occurrence with us in person during your stay and for reaching out with your feedback. As our front desk explained, we unexpectedly experienced a short period in which some of our rooms lost water pressure while the city...More
We appreciate the service given by Alba which made our stay comfortable by having the most important meal I.e. breakfast in a friendly environment. Appreciate the service and would like to recognize her dedication to work.More
Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 6 days ago
Thank you for reaching out and sharing your appreciation of Alba’s exceptional service. It warms our hearts to read that her welcoming spirit allowed you to start your day off on the right foot, and we will share and celebrate your kind words...More
The DoubleTree by Hilton Hotel and Suites Houston by the Galleria welcomes you to Houston, Texas. Our hotel offers travelers an unmatched experience with premier comfort and service. We are located in the heart of …Morethe Uptown/Galleria area, famous for world-class shopping, dining, and entertainment. We are right across from the landmark Galleria Mall, featuring over 400 upscale shopping and dining outlets for your pleasure. Guests at our hotel enjoy spacious rooms, as well as residential-sized one bedroom suites, a large swimming pool, and a convenient location near many of Houston's most exciting attractions. Business travelers will also enjoy proximity to the many fortune 500 Companies as well as a quick hop to the Central Business District, Hobby Airport, and George Bush Intercontinental Airport, both are just minutes away. In addition to our central location and legendary DoubleTree service, our Houston hotel features thoughtfully designed, meeting spaces and our Lobby Bar and a wide variety of exceptional services. Relax with all the comforts of home and be close to all that Houston has to offer. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
What you describe is indeed an unfortunate sequence of events. In thoroughly reviewing this with the team you mention I can share that this scenario was a result of your refusal to share your name and room # when... More
What you describe is indeed an unfortunate sequence of events. In thoroughly reviewing this with the team you mention I can share that this scenario was a result of your refusal to share your name and room # when requested. You refused, eventually sharing this only with law enforcement who in turn gave us this information.
Please understand that a part of our obligation to all concerned is to ensure everyone on the hotel premises is either a valid guest or visiting a valid guest. This is for the security, protection of our team and guests as well as to ensure that our property continues to have the status of “Private Property” as outlined on the non-trespass notifications required by law posted at our entrances.
We appreciate your loyalty and hope that you understand this request to simply ask for your name and room number and if shared when asked would not have resulted in any escalation.