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Doubletree Hotel Houston Downtown

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Doubletree Hotel Houston Downtown
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1,081 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Houston Downtown
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Showing 1,038: English reviews
Reviewed 3 August 2016

I lived at this hotel about 2 weeks. Breakfast was OK, but they didn't refill food in time, and I needed to wait 20 minutes to get a glass of water most of the time. For dinner, I had to wait at least 1 hour to get my food at the hotel restaurant. The room was OK, all staffs were...

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Helpful?
Thank Yutianqi F
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for taking the time to share your experience. Let me start by apologizing for your dining experiences. I absolutely agree that there should be no reason for you, or anyone, to have to wait to be served. I am not aware of the specific circumstances, but I can assure you that your experience is not typical and in...

Rockport, Texas
Reviewed 30 July 2016

We picked this hotel because it is close to the Hobby Center and they have a free shuttle. The room was nice and a good size although the bathroom and entry seemed a bit tight and felt "old." Room was quiet in spite of being close to freeway and the downtown location. Shuttle driver was very nice and even said...

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Helpful?
Thank tazcaly
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for your review, of what sounds like a great time at the Theatre! We have quite a few people that stay with us to take in a show at the Hobby Center and other entertainment venues in the area, since we are in the heart of the Theatre district. It was good to hear that our driver agreed...

Tipp City, United States
Reviewed 29 July 2016

The location of this hotel is in the Allen Center and is convenient to several business and events. the hotel is clean, well maintained with an up to date appearance. The staff is very easy to work with and are very helpful. The rooms are clean, spacious, well laid out for the business traveler. I would recommend this hotel to...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Greg R
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you so very much for your detailed review. Our convenient location, along with our clean, well maintained hotel and friendly staff, are the primary reasons we have so many repeat guest. Let me also thank you for the recommendation. We look forward to your next stay with us!

Walnut Creek, United States
Reviewed 27 July 2016

This hotel is in a very convenient downtown location, yet slightly tucked away from car/foot traffic. I had a very comfortable stay. The room was very clean. The fitness center was very basic but had enough.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Sangeeta B
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you so very much for your wonderful feedback! We strive to provide this experience to all our guests and it's nice to hear when we meet and exceed guest expectations. Thank you again and we look forward to the next opportunity to provide you with a clean, safe and comfortable stay, on your next visit to Houston!

Edinburg, Texas
Reviewed 26 July 2016 via mobile

We took our medium sized dog and paid the pet fee. We were unable to ride the shuttle! We were not given an explanation and were treated like they were doing us a favor. Poor hotel! We won't be staying here again! Good location. Decent sized rooms.

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1Thank ThisWayHome
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for your feedback. I apologize that we were not able to accommodate your pet. We are a pet friendly hotel, so I am not exactly sure why we were unable to accommodate your pet on the shuttle. I assure you that I will look into this matter with my guest services staff, so I understand what happened and...

Houston, Texas
Reviewed 25 July 2016

From arrival to departure, we were provided excellent customer service. The staff was friendly and the facility was/is very well kept. I Will definitely be going back! This is now my hotel of choice in downtown Houston!

Review collected in partnership with DoubleTree by Hilton
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Thank 267melanieh
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

WOW! We sure do appreciate the detailed account of your stay with us, especially the note that we are now "your hotel of choice"! This is the type of experience we strive to provide to all of our valued guests and it's especially rewarding to hear about it first hand! Thank you again and we certainly look forward to your...

Dallas, United States
Reviewed 25 July 2016

The hotel is well kept but the staff opinion's differ in same subject and I wonder why everyone is not in the same page. The staff have to be upfront with little nickel and dime and not during check out.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Bo O
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for your feedback. You are absolutely right when you say that we should be consistent in the information we provide. It sounds like you were either misinformed, or not informed at all, about a charge you incurred during your stay. If you have questions about anything on your folio, I invite you to contact our accounting and finance...

Singapore River, Singapore
Reviewed 25 July 2016

Close proximity to Chevron's downtown offices. Clean and comfortable rooms. Efficient valet parking had our car ready and waiting when we called for it. Breakfast is reasonable, but don't plan on room service as they are easily overwhelmed.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank CaFam1994
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for taking the time to provide a review on your recent stay. It is this type of detailed feedback that not only supports where our efforts are proving to be successful, but it also points out areas where we have room for improvement. We value our relationship with all of our guests and we especially value our relationship...

Natchitoches, Louisiana, United States
Reviewed 24 July 2016

The hotel was located in the finical district and met our needs for the Hobby Center. Stayed here to go to the play at the Hobby Center and it was only about a four block walk which took us about 10 minutes. Would definitely stay here again. Staff was very helpful and accommodating. We were allowed to check in about...

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Helpful?
Thank Dennis B
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

I appreciate you taking the time to write such a detailed account of your experience at our hotel. Many of our traveling guests and locals alike stay with us after an evening at the theatre. We are also a popular location for guests that stay down town after a Rockets or Astros ballgame. We offer complimentary shuttle transportation to both,...

DeSoto, Texas
Reviewed 23 July 2016

I enjoyed my stay at this hotel. However, the only parking was valet @ $30 per night rate. One might think with the room rate charge you can catch a break with the parking since there is no other option.

Review collected in partnership with DoubleTree by Hilton
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Thank U1152VMvictorg
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for your wonderful feedback. I assure you that we make sure our valet prices and room rates, both remain competitive and a value. Please consider that unlike us, some of our competitors and garages in the area do not allow in and out valet privileges. This is where we provide an additional value that others don't. Thank you...

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Doubletree Hotel Houston Downtown

Address: 400 Dallas St, Houston, TX 77002-4777
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range: $145 - $529 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Hotel Houston Downtown 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Doubletree Houston
Houston Doubletree
Doubletree Hotel Houston Downtown Texas
Hotel Style:
#43 Romantic Hotel in Houston
#111 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Houston Downtown staff and other travellers.
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Questions? Get answers from Doubletree Hotel Houston Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet rooms as business travel is prevalent. Rooms 20+ are recommended”
467ronp, 11 Apr 2017 | Read review
“None is good.”
mattrolin, 14 Mar 2017 | Read review
“Be prepared to wait for the shuttle and be specific on where you want to go. We got dropped off at the wrong place.”
LarsonMN, 28 Feb 2017 | Read review
“It can be a little pricey, so try and find a deal. There isn't much around so its like a treat to stay here and relax.”
droods, 16 Jan 2017 | Read review
“Take advantage of the shuttle service for transportation to and from downtown Houston attractions and restaurants.”
  • View from room 1223.
SolaTravelGirl, 8 Jan 2017 | Read review
5 of 5