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Hilton Garden Inn Houston NW America Plaza

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Traveller (93)
Room & Suite (179)
Pool & Beach (21)
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Overview
  • Excellent79%
  • Very good15%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“front desk”(98 reviews)
“fire pit”(15 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Houston NW America Plaza
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Houston NW America Plaza
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (839)
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121
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621
121
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14
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All reviewsfront deskroad constructionfire pitgreat hotelrestaurant staffexcellent customer servicehotel staythe entire staffa wonderful stayi highly recommend this hotelfitness centerconvenient locationbusiness tripfree breakfasthgibeltway
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11 - 15 of 799 reviews
Reviewed 14 April 2018

There is not an A/C vent in the bedroom of the king bed suite with livingroom so the bedroom was EXTREMELY hot at night even with the air low, NO circulation. We've stayed many times, can not sleep & have to be up by 5:00...More

Review collected in partnership with Hilton Garden Inn
Thank chriswH4255BL
Response from Miri L, on behalf of management at Hilton Garden Inn Houston NW America PlazaResponded 19 April 2018

Dear chriswH4255BL We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important...More

Reviewed 5 April 2018

I enjoyed my stay. I prefer Hilton Garden Inns, and this one much better than the average HGI. Pluses: * Clean, well-maintained modern hotel * Friendly, helpful staff * Made-to-order breakfast or buffet, open long hours. Also served fresh fruit. * Kitchen open for breakfast,...More

Thank AisleSeat01
Reviewed 15 March 2018

Hotel, staff and atmosphere were all pleasantly inviting. Accommodations of the staff for the everyday setup was delightful and efficient, continental breakfast was over-priced for the offerings, but choices were adequate.More

Review collected in partnership with Hilton Garden Inn
Thank kenbr00ks
Response from HGI_NW_America_Plaza, Manager at Hilton Garden Inn Houston NW America PlazaResponded 16 March 2018

Thank you for you comments. We are happy that you enjoyed the staff and our amenities. I apologize for the view, Please know that if we could change anything.... it would definitely be that! All in the name of Houston progression :) We hope to...More

Reviewed 14 March 2018

My friend stays at this property for business at least twice a month and always has great things to say about the hotel and staff. Her birthday was earlier this month and I contacted Marisol Contreras, Housekeeping Manager, to help me with a birthday gift...More

Thank Maggie L
Response from HGI_NW_America_Plaza, Manager at Hilton Garden Inn Houston NW America PlazaResponded 15 March 2018

Maggie, Thank you for the king words! We are grateful to have amazing employees like Marisol! We hope that your friend enjoyed the surprise!!!

Reviewed 26 February 2018

This is first portion of my two month stay. I have been totally impressed with this hotel; from the very clean and attractive entrance; the food and drink that are available. This staff will go out of their way to ensure that your stay is...More

Thank Steve D
Response from HGI_NW_America_Plaza, Manager at Hilton Garden Inn Houston NW America PlazaResponded 27 February 2018

Thank you so much for the kind words!!! We are ecstatic to have our staff recognized by you, we are nothing with out our bighearted staff! WE hope you enjoy the remainder of your stay and if there is anything we can do make your...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
USD 99 - USD 211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Houston
#4 Romantic Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 99 - USD 211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Houston
#4 Romantic Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (93)
Room & Suite (179)
Pool & Beach (21)
Dining (19)
Amenities (46)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Patricia F
23 May 2017|
AnswerShow all 3 answers
Response from joycelync2017 | Reviewed this property |
GBHI is at least an hour away (modest traffic conditions). Recommend the HGI at airport or HGI in Spring, TX (North Houston).
1
Vote
Neverstopb
9 July 2016|
AnswerShow all 3 answers
Response from Luis_F_HGI | Property representative |
Hello, Thank you for your question. We unfortunately don't have pay per view here at the hotel. Thank you,
0
Votes
Neverstopb
9 July 2016|
AnswerShow all 3 answers
Response from Steve K | Property representative |
We do not have pay per view movies. We have Direct TV and offer a large selection of channels.
0
Votes
Room Tips
"Stay on the backside of the hotel - major construction on the freeway on the front side of the hotel."
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"Can recommend the Jr Suite for extra room and place to work."
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"No noise heard from other rooms or highway considering it was by the highway."
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"Get your room temperature the way you want it ASAP"
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