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Courtyard Houston-West University

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139 Reviews from our TripAdvisor Community

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Showing 135: English reviews
Reviewed 6 April 2016 via mobile

Trip for annual exam at MDAnderson. Not a good hotel experience. Had to call front desk at 3 am because of noise on our floor. Do not use the van service to MDA. Driver was late leaving in the morning, then we had to wait an hour to be picked up in the afternoon (after calling the hotel 3 times...

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Helpful?
1Thank Kim J
WUNICYGM, General Manager at Courtyard Houston-West University, responded to this review

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. You indicated in your response that shuttle service was unsatisfactory. Please accept our sincere apologies for the inconvenience you may...

Pennsylvania
Reviewed 2 April 2016 via mobile

Great hotel to see NRG Center. Breakfast was fantastic.Deprese, restaurant lead, was very pleasant and did an excellent job. Wendell at the front desk was also very helpful finding directions. Great access to local restaurants, and not too far from the airport.

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Thank RJ9895
WUNICYGM, General Manager at Courtyard Houston-West University, responded to this review

On behalf of the entire team here at the Courtyard West University, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the time out to recognize Duprese...

Angleton, Texas
Reviewed 10 March 2016

Great location and price while spending the weekend at the Rodeo. Shuttle dropped of at the Rodeo. Room was clean and spacious. Lobby was nice and Wendell at the front desk was great! Lots of restaurants nearby, not necessarily walking distance but very short drive.

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Helpful?
Thank char06
WUNICYGM, General Manager at Courtyard Houston-West University, responded to this review

On behalf of the entire team here at the Courtyard West University, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the time out to recognize Wendell...

Felton, California
Reviewed 26 February 2016

We moved here after our fiasco at the next door Residence Inn. It is managed by the same folks so you can walk over to the Residence for breakfast. Nice rooms. Generally quiet. Expensive bar. Very Nice staff & good weekend pricing.

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Thank simon s
WUNICYGM, General Manager at Courtyard Houston-West University, responded to this review

We are delighted that your stay with the Courtyard Houston Medical Center was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Dubai, United Arab Emirates
Reviewed 19 February 2016

I was booked into this hotel by my company for a two week work trip to Houston. Front Desk staff were usually always friendly and helpful, and the same goes for those in the Bistro. The King guest room was average, if not a little on the small side. It was quite dark as it faced right onto the side...

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Helpful?
Thank SimyABZ
WUNICYGM, General Manager at Courtyard Houston-West University, responded to this review

Thank you for taking the time to share your comments about your recent stay. We are delighted that your stay with the Courtyard Houston Medical Center was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may...

North Little Rock, Arkansas
Reviewed 16 February 2016

This hotel is convenient to great food and shopping. This is a safe neighborhood and the pricing is affordable especially for the nice condition of the hotel. Breakfast is not included, but the pool area is nice to relax in as the cushioned chairs make you feel like home. If Wendal is on duty, you will be treated with the...

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Helpful?
Thank Natalie_travels_much
WUNICYGM, General Manager at Courtyard Houston-West University, responded to this review

On behalf of the entire team here at the, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the time out to recognize members of our staff...

Fort Worth, TX
Reviewed 14 February 2016

Room 215 was a spacious, corner room. Very clean. However a/c unit could not be adjusted for temp or fan speed. I thought all Courtyards had an in-room mini-fridge but this one didn't. While the proximity to great (Goode Co) restaurants is a definite plus, the highway noise is louder than at my usual Courtyard near the medical center. Staff...

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1Thank agalooga
WUNICYGM, General Manager at Courtyard Houston-West University, responded to this review

Dear valued guest, Thank you for taking the time to share your comments in regards to your recent stay at the Courtyard Houston-West University. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for AC unit and the mini-fridge....

Omaha, Ne
Reviewed 31 January 2016

While the physical plant of this Courtyard is fairly standard, the location is a little bit difficult. It would seem that West University is a good location but this is pretty much away from the suburban area and bordering a highway. Additionally, it is near power lines, which are sort of disconcerting. The rooms are OK, though, and staff is...

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Helpful?
Thank jncd2000
WUNICYGM, General Manager at Courtyard Houston-West University, responded to this review

Dear valued guest, Thank you for taking the time to share some feed back about your recent stay. I can understand how our location can be a bit of a challenge to locate. However I am glad to hear that you enjoyed the staff and your room. Thank you again for your business and we hope to see you again...

Kolkata
Reviewed 31 January 2016 via mobile

I stayed in Courtyard in Houston for 1 night business visit. The check in and check out process is very smooth and efficient, used the conference room which was ok too. The only one feedback is about the room size which is relatively small . There is also a large open space in front of the hotel which I like...

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Helpful?
Thank Anindyajoy
WUNICYGM, General Manager at Courtyard Houston-West University, responded to this review

On behalf of the entire team here at the, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our hotel. It is greatly appreciated! I am delighted to hear that your check experience was smooth and efficient and that you enjoyed your stay. Thank you...

Colorado Springs, Colorado, United States
Reviewed 27 January 2016

Stayed two nights as part of a group attending a funeral so it obviously was a sad occasion. Camille gave the group a great rate. The hotel was quiet, comfortable and convenient. The restaurant was surprisingly good - had an outstanding breakfast. The best part, however, was the staff. they were very friendly and attentive. I highly recommend.

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Helpful?
Thank Allan R
WUNICYGM, General Manager at Courtyard Houston-West University, responded to this review

Dear valued guest, Thank you for taking the time to share your comments about your recent stay. We are delighted that your stay with the Courtyard West University was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Courtyard Houston-West University

Address: 2929 Westpark Dr, Houston, TX 77005-4222
Region: United States > Texas > Texas Gulf Coast > Houston > Greenway/ Upper Kirby
Price Range: $136 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Houston-West University 3*
Number of rooms: 98
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Also Known As:
Courtyard Houston-West University Hotel Houston
Houston Marriott
Houston Courtyard
Courtyard Houston-West University Texas
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Houston-West University staff and other travellers.
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Questions? Get answers from Courtyard Houston-West University staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Its pretty central and there are lots of eateries in the area.”
watkinsle, 18 Feb 2017 | Read review
“Investigate the AC for sound & smell right away and choose another room if you sense any issues.”
thatchman1, 17 Sep 2016 | Read review
“I stayed on the first floor, close to parking, laundry, gym, pool, business center, and lounge.”
ami027, 5 Sep 2016 | Read review
“Quality Customer Service”
AustinAustinAustin, 16 Aug 2016 | Read review
“Avoid the first floor”
davidaG5878HA, 28 Jun 2016 | Read review
5 of 5