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Residence Inn Houston-West University

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Traveller (30)
Room & Suite (23)
Pool & Beach (2)
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Overview
  • Excellent43%
  • Very good35%
  • Average15%
  • Poor5%
  • Terrible2%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Free Shuttle or Taxi Services
Suites
3 Star Hotel
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Additional information
Offers from Residence Inn Houston-West University
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Offers from Residence Inn Houston-West University
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Rooms
5 Jun.6 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (157)
There are newer reviews for Residence Inn Houston-West University
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51
24
9
4
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62
51
24
9
4
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All reviewsfull kitchenbuffalo speedwayfor long term staystea and hot chocolaterice universitysmall fitness roomone bedroom apartmentthe living room areapots and panssuite hotelthe breakfast areaevery morningbasketball courtlong stayminute driveroom was spotlessfree breakfast
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11 - 15 of 150 reviews
Reviewed 24 August 2017

This residence inn is my regular place to stay when I come to Houston. This trip was not up to the standards I am used to seeing. The problem started before I got there. I changed my reservation and the change was not recorded and...More

Thank Rhonda M
Response from ShellyLev, General Manager at Residence Inn Houston-West UniversityResponded 27 August 2017

Rhonda M, Thank you so much for taking the time to share your experience. I want to personally apologize for the troubles you had before and during your stay. Please know I will use this information as a training topic with the entire team. Please...More

Reviewed 14 July 2017

Very disappointed in this property as we were in town for my husbands surgery. I had a two bedroom suite and then moved to a one bedroom suite after four nights. Total stay 8 nights. Not only are the rooms not clean but I actually...More

Thank graciegirl
Response from Diana F, Front Office Manager at Residence Inn Houston-West UniversityResponded 20 July 2017

Hello graciegirl, Thank you for taking the time to share your recent experience at the Residence Inn Houston-West University with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest...More

Reviewed 30 June 2017 via mobile

Stage during OTC and hotel was clean, comfortable and staff friendly. Swimming pool was clean and refreshing. Breakfast was standard with a good choice. Room is spacious and clean however network port was faulty. Nice and quiet even though near Highway.

Thank Adam84Adam
Management response:Responded 5 July 2017

Thank you for your feedback. I am glad to hear you enjoyed your stay. We hope to serve you again if your travels bring you back to Houston.

Reviewed 19 June 2017

We were looking for a suite to hold 5 people and had dogs we wanted to bring with us. The Residence Inn provided the perfect room - a 2 bedroom suite with a sleeper couch. For a one time pet fee (same price regardless of...More

Thank Moved2Texas
Management response:Responded 20 June 2017

Hello, Thank you for your feedback. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear we have met your expectations. Thank you for staying with us and we hope we get the opportunity...More

Reviewed 13 June 2017

This is a typical Residence Inn property, slightly older but updated and well maintained. The room was huge, with plenty of space to spread out, work desk in the living room area, and plenty of outlets for charging devices and working. Bed was very comfortable....More

Thank ScottEP
Management response:Responded 15 June 2017

Hello ScottEP, Thank you for your feedback. I am glad to hear you enjoyed your stay. We hope to see you again if your travels bring you back to Houston!

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Hot Tub
Tennis Court
Details
Price range
USD 113 - USD 236 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 113 - USD 236 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (30)
Room & Suite (23)
Pool & Beach (2)
Dining (1)
Questions & Answers
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Room Tips
"Room away from the bottling plant"
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"328 is a 2 bedroom/2 bath suite at the end of a hall so you can make noise, but not worry about others around..."
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"I think they are all the same"
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"ask for room on an upper floor"
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