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Residence Inn Houston Northwest/Willowbrook

Residence InnUSD 108*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 151*
USD 108*
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USD 111*
USD 111*
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Residence Inn Houston Northwest\/Willowbrook
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106 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Houston Northwest/Willowbrook
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Showing 96: English reviews
Reviewed 29 October 2013

we had a leak in our roof at home here in Houston. The construction made the house UNlivable for my family,and initially we went to a different hotel chain and weren't disappointed but weren't impressed either. That was basically just to Rooms To Go To Sleep in. we were only expecting the house to be under construction for about a...

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Helpful?
Thank juuleshar2d2
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Julie, Thank you for the wonderful comments! We are very happy that we were able to accomodate your family in your time of need! If you ever need a place to stay in the futue we will be here! Thank you, Martha

Bastrop, Texas
Reviewed 24 October 2013

Here for work for weekdays from Oct to the end of Dec 2013 for work and very impressed. Complimentary Buffet breakfast every morning and complimentary happy hour and dinner 3 nights a week. Love the rooms with suite set up, full kitchen with full size fridge, freezer, ice maker.

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Helpful?
1Thank mauldinr
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank your fro the great review! We look forward to being your "Home away from home" through the end of this year! Please let me know if there is anything I can do to make your stay more pleasant! ~ Martha Trammell~

Lexington, Kentucky
Reviewed 21 September 2013

I cannot say enough good things about this hotel. The staff goes above and beyond to meet our needs with our German Shepherd and 6-month old baby and have become like family. Gina and Olivia have been especially helpful and genuinely care about making our stay exceptional. My husband and I are staying here until our house sells out of...

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Helpful?
Thank Leslie F
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Leslie, Thank you for the wondeful comments! We enjoy seeing Parkers' smiling face and Murika each day! Thank you for choosing us as your temporary home in Houston! Martha :)

Reviewed 15 August 2013 via mobile

I stayed at the Residence Inn Marriott in Willowbrook for 2 weeks straight and didn't know how I would feel being away from my family for so long, but the front desk staff made me feel right at home. The morning staff, afternoon staff, and the over night staff were awesome and made me feel welcome from the minute I...

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Helpful?
Thank 2much2handle316
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Wow! This is such a great comment! Since we are designed for long term stays we really do want our guests to feel at home! We understand the importance of routine, interaction with others and the normal comforts of home! Please come back to visit! Thank you, Martha

Houston, Texas
Reviewed 15 August 2013

Moving to Houston and have 2 months in a hotel. I started in another for 2 nights, then moved to the Residence Inn - I plan to stay here for the rest of the 2 months. Location is good - right across the street from a mall, and walking distance (1/2 mile) from several restaurants and bars. Staff is very...

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Helpful?
2Thank stevek66-2
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Steve, Thank you so much for the great comments! We would love to help in anway that you or your wife may need while with us for the next couple of months! Thanks, Martha

Houston, Texas, United States
Reviewed 12 August 2013

Honestly the hotel it self was pretty good, but the service on the other hand was terrible. Any request that was made was scoffed at and was treated as an inconvenience and a waste of their time. I was truly shocked that such a nice hotel had such a rude front desk staff morning.

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Helpful?
3Thank LMZTravel
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear LMZTravel, I am truly embarassed by the way you may have been treated while a guest at the Willowbrook Residence Inn. As you can see most of our comments are great regarding the staff and we strive to provide excellent service. If you would like to discuss this and we could resolve the issue that you had please contact...

Argyle, Texas
Reviewed 8 July 2013 via mobile

We used Marriott points to stay during a baseball tournament. Gina, the front desk auditor and Angie the manager were absolutely wonderful about meeting and surpassing all of our needs and expectations. The room we got was perfect, clean and definitely family friendly. Service is not a thing of the past if you go to the right places. Well never...

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Helpful?
Thank TexasTravelette
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Wow! What a great comment! We appreciate the positive feedback! Also, Gina and Angie are wonderful as you mentioned! We look forward to having you back! :)

Corpus Christi, Texas
Reviewed 28 May 2013

I recently completed 2 stays at this hotel within the past 2 weeks. The staff is fantastic, very friendly and offered to meet our every need. Breakfast was good. It seems like every day they have a couple new things available for breakfast. They even had Eggs Florentine which I thought were delicious (it was my first time eating them)....

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Helpful?
Thank SueC810
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you so much!! We are very happy you enjoyed your stay and please come back soon!

New York City, New York
Reviewed 20 April 2013

I was detailed to Houston for 90 days for a work related detail.  I stayed at this hotel and was made to feel like I was at home.  The staff were all polite and courteous.  They knew my name and always greeted me in a welcoming manner.  It was always refreshing to come back from a day at work and...

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Helpful?
Thank jawalker1818
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank You so much Mr. Walker!! We loved your cheesecake you sent us!!! Come visit us again soon!

Pittsburgh, Pennsylvania
Reviewed 10 April 2013 via mobile

What a pleasant surprise to actually be treated as a welcome guest from the moment of check in to check out. The reception staff were outstanding and made every effort to make my short stay pleasant. Location was great, mall, food, full gym.. I will be going back.

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Helpful?
Thank Rob A
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for the comments!! We hope you will come back soon!

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms

Additional Information about Residence Inn Houston Northwest/Willowbrook

Address: 7311 W Greens Rd, Houston, TX 77064-1137
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $132 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Houston Northwest/Willowbrook 3*
Number of rooms: 96
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Also Known As:
Residence Inn Houston Northwest/Willowbrook Hotel Houston
Houston Residence Inn
Residence Inn Houston Northwest/Willowbrook Texas
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Houston Northwest/Willowbrook staff and other travellers.
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Questions? Get answers from Residence Inn Houston Northwest/Willowbrook staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just know there seems to be a difference between 'studio' and 'suite'”
Harwood-AT, 30 Nov 2016 | Read review
“Get a high floor”
Janie4359, 29 Jun 2015 | Read review
“Top floor with view of creek.”
txlineman, 17 Mar 2015 | Read review
“Make sure room with towel in it before day staff leave. 確保室內用毛巾在它之前一天的工作人員離開”
ZhangWSamsung, 30 Jul 2014 | Read review
“Choose a room on the back side of the hotel to have a better view and less noise. Not that there was much noise to begin with.”
181bjd, 17 Jun 2014 | Read review
5 of 5
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USD 108* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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