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Extended Stay America - Houston - NASA - Johnson Space Center

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Extended Stay America - Houston - NASA - Johnson Space Center
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108 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Houston - NASA - Johnson Space Center
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Showing 98: English reviews
Harlingen, Texas
Reviewed 13 July 2015

Stayed there last night. Not worth the price. Room and bath were ok, but toiletries were just shampoo and two soap bars, no conditioner, shower cap or anything else. The soap smelled chemical, not a pleasant fragance at all. The free breakfast is a small table next to the main door with no tables or chairs to sit. Breakfast runs...

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2Thank Guiomar1
Fort Worth, Texas
Reviewed 30 June 2015

First, the good stuff: Service was very attentive . . . both during the check-in process, as well as when I needed fresh towels. It's very convenient to NASA, with several dining options within walking distance. The price was very competitive . . . which was great since we knew we wouldn't be in the room long any night of...

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Helpful?
Thank Sean G
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am happy to hear that we provided you with great customer service and a reasonable rate; however, I apologize that we were unable to exceed your expectations. I discussed your comments with the team, and we are working to make sure we are thoroughly...

Austin, Texas, United States
Reviewed 21 June 2015

This hotel was a disaster on the inside. Start with the (1) elevator, 'smoke smelling' filled hallways, then add the leaking bathtub fixture, nasty obviously not cleaned sink faucet with mildew and the overall 'wet' smell inside the room. It was cheap and my hotel points helped pay for it. But I will do not recommend it and will not...

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Helpful?
Thank Chris C
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize for the cleanliness issues you experienced. To make sure this doesn't happen again, I will be holding a meeting with our housekeeping staff and making sure rooms are being cleaned to our company’s high standards. I really appreciate you bringing this to our attention. If you would like...

Reviewed 14 May 2015 via mobile

When Mary is working the the front desk she goes above and beyond to help and makes sure I know all the information I need, always with a smile on her face, if I have any questions I know she will go out of her way to find the answers or fix the problem, the hotel is a great location...

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Helpful?
Thank kmcculloch59
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that our staff was able provide you with excellent customer service! I am so glad that we were able to accommodate your needs with a comfortable stay in a convenient location. Thank you again for sharing your experience with us. We look forward...

Reviewed 6 May 2015 via mobile

Unit was in need of repair. Tub, fridge, lighting, and linens all worse for wear. It's a budget stay, so you can't be expecting resort quality, but it should at least feel as if they're trying. On the bright side, the price was right, and it's next to a Starbucks.

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Thank HollowMan1975
Fort Worth, Texas
Reviewed 13 March 2015

I used hotwire.com and got a great rate for hotel. Better than I expected since I didn't know what hotel I was getting on hotwire deal. Front desk was friendly. Hotel was simple but clean. We weren't going to Space Center but this hotel is directly across the street, so would be great if you are going to Space Center....

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Thank twntex
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

Thank you for your great review of our property. I'm so pleased to hear that you had a positive stay at our hotel, and thank you so much for very nice comments regarding our staff members. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Houston -...

sanantonio
Reviewed 19 February 2015

Big warning about this hotel. Watch out with bad service from the manager she needs customer service skills! Christy, Olga, and Ahmed I'm very upset with your service! I warn everyone to stay away from this hotel fake up charges from managers! I booked a room through priceline and they want to charge me for a extra bed wow Extended...

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4Thank chris g
Houston, Texas
Reviewed 14 January 2015

I have been at this hotel Since August of last year, Olga/Krystin/Ahmed are the best. Facility is well maintained. The staff and manager are friendly and curteous , respectful of needs. Housekeeping does a great job on the rooms. This Hotel is in a busy area and is quite often full , the Lobby is a great place to meet...

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Thank Albert F
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

I appreciate you taking the time to write such a wonderful review. I'm so pleased to hear that you have been received such great service from our staff during your stay. We are so proud to read that you feel that our hotel is a home away from home, and that you've enjoyed being able to meet other guests. Thank...

Dallas, Texas
Reviewed 7 January 2015

I have been periodically staying in this hotel for almost 8 months now. The facility is well maintained. There are a number of eat-out locations nearby. The building may be a bit old, but the upkeep is excellent. The staff and the manager are friendly and courteous. The customer service is never intrusive unlike some other chains. I have received...

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Helpful?
Thank Sudeep G
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

Thank you for taking the time to write a review of your stay. It's great to read that you have received great service from our staff during your long stays with us. We are proud to read that you found our hotel to be well maintained. Thank you so much again for sharing your experience with us. We look forward...

Humble, Texas
Reviewed 18 December 2014

If you're looking for a place to stay while visiting Johnson Space Center, this is by far the best option on NASA Road 1. The staff are extremely accommodating, it's right across the street from Space Center Houston, and the rates are very reasonable. Luby's is right next door for affordable dining. Dollar for dollar, I can't recommend this hotel...

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Thank Ryan B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Houston - NASA - Johnson Space Center

Address: 1410 Nasa Pkwy # 1, Houston, TX 77058-3115
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $82 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - NASA - Johnson Space Center 2.5*
Number of rooms: 122
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Also Known As:
Extended Stayamerica Houston-Johnson Space Hotel Clear Lake City
Extended Stay Clear Lake City
Clear Lake City Extended Stay
Extended Stay America - Houston - NASA - Johnson Space Center Texas
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask the staff, they will help.”
 of 5 bubbles kge575, 23 Jan 2017 | Read review
“Do not recommend.”
 of 5 bubbles USValib, 22 Oct 2016 | Read review
“All the rooms of the 3rd floor are smoking”
 of 5 bubbles StewsReview, 20 Jul 2016 | Read review
“No views other than the street and parking lot. Just smell the room before you accept it. Ours smelled terrible.”
  • Refrigerator door (mildew and rust)
  • The freezer door on the refrigerator (mildew and rust)
  • Ashtray in a no-smoking room
  • Rusted / slimy bathroom drain
  • Dirty, corroded bathroom faucet
 of 5 bubbles 887delmah, 10 Feb 2016 | Read review
“Corner suites (117, 217, 317) have some additional space and are close to the elevator.”
 of 5 bubbles 769seang, 29 Jun 2015 | Read review
5 of 5