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The Sam Houston, Curio Collection by Hilton

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The Sam Houston, Curio Collection by Hilton
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364 Reviews from our TripAdvisor Community

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Showing 358: English reviews
Desoto, United States
Reviewed 4 days ago NEW

For the price of the room I was very unhappy. I felt cramped in my room. The valet service attendants were very helpful and provided "OUTSTANDING" Customer Service! If you want a room the size of your guest bedroom this is your hotel.

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Helpful?
Thank coreya87
Tyson L, Director of Front Office at The Sam Houston, Curio Collection by Hilton, responded to this review

Hello coreya87, Thank you for choosing to stay as our Guest during your recent visit to Houston. I hope that we met your expectations on every other aspect of your visit. Thank you again for staying and have a wonderful day. Best Regards, Tyson Lachniet Director of Front Office

Lake Jackson, TX, United States
Reviewed 4 days ago NEW

Excellent staff, especially the valet service greeting us when we arrived. Very modern remodeling - excellent job! Super location for Theater District or the downtown sports venues. Convenient free shuttle to all these areas. The bed was wonderful, slept late with darkened window shades. No noise from the hotel, but a few sirens on the streets outside in downtown Houston....

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Helpful?
Thank E6876TEdanielb
Tyson L, Director of Front Office at The Sam Houston, Curio Collection by Hilton, responded to this review

Hello E6876TEdanielb, Thank you for taking the time to write these kind words. I will make sure to share them with the Team. We look forward to seeing you again and have a wonderful day. Best Regards, Tyson Lachniet Director of Front Office

Reviewed 6 days ago NEWvia mobile

As a frequent leisure traveler, I personally welcome staying at boutique hotels enjoying the intimacy, history, and congeniality of the staff. The Sam Houston met most of these criteria and certainly impressed in the staff's affability, but failed miserably in the cleanliness of the bedrooms! The beds had fleas! We moved from that room to another and those beds had...

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Helpful?
Thank Margaret S
Tyson L, Director of Front Offie at The Sam Houston, Curio Collection by Hilton, responded to this review

Hello Margaret S, It was my pleasure speaking with you and I greatly appreciate you giving us the opportunity to make it right for you. Thank you again and have a wonderful day. Best Regards, Tyson Lachniet Director of Front Office

New York City, New York
Reviewed 1 week ago

Dirty bedsheets with holes in it, hair in the shower. Water bottles for purchase already opened and half empty. Doormen were nice, breakfast was good. Room was modern, but not clean. During the night you can hear the train.

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Helpful?
Thank 953businesstraveller
Tyson L, Director of Front Office at The Sam Houston, Curio Collection by Hilton, responded to this review

Hello 953businesstraveller, Thank you for choosing to stay as our Guest. I am deeply sorry to see the condition of room you were placed in while staying as our Guest. This is completely unacceptable and our Housekeeping Management will be investigating this. I hope the compensation my Guest Service Manager has provided you is acceptable. We strive to provide our...

Columbus, Ohio
Reviewed 2 weeks ago

Staff went out of their way to be friendly and helpful. Room was comfortable and nicely decorated. The bar served food with a limited menu: food was good but the service was a little slow. Convenient to many downtown locations and a nice feature of a free shuttle service to and from (with a tip of course) local restaurants.

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Helpful?
Thank Freqtrvlrdrc
Tyson L, Director of Front Office at The Sam Houston, Curio Collection by Hilton, responded to this review

Hello Freqtrvlrdrc, Thank you for choosing to stay as our Guest and we definetly look forward to seeing you again. Best Regards, Tyson Lachniet

Reviewed 3 weeks ago

The hotel was very nice. Room layout and design exceeded my expectation. Staff extremely friendly and attentive. No complaints, got what I paid for! I would not hesitate to stay at this hotel again in the future.

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Helpful?
Thank michaelry2016
Tyson L, Director of Front Office at The Sam Houston, Curio Collection by Hilton, responded to this review

Hello michaelry2016, Thank you for choosing to stay as our Guest and for taking the time to write this review. We look forward to seeing you again. I hope that we exceed your expectations next time. Best Regards, Tyson Lachniet

Philadelphia, United States
Reviewed 3 weeks ago

This is Hilton's attempt at a boutique hotel in an historic building, but they are out of their league. Kimpton knows how to do this very well. They need to fix the tile work in the entrance and get the restaurant up and running--should not be offline for more than a few weeks.

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Helpful?
Thank Christine H
Tyson L, Director of Front Office at The Sam Houston, Curio Collection by Hilton, responded to this review

Hello Christine H, Thank you for choosing to stay as our Guest and for this valuable feedback from your experience. The tile you are referring to, at our front entrance, is preserved and protected by the Historic Hotel Society since it is the original tile that was there when The Sam Houston opened in 1924. I will definitely look into...

Tomball, United States
Reviewed 3 weeks ago

This hotel was nice enough, was clean, in walking distance of many great bars and restaurants. Unfortunately the staff was rude, slow, and unhelpful. They did not have room ready with extras I ordered prior to arrival. In addition, the front desk was rude and unapologetic for all the mistakes that occurred over the weekend.

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Helpful?
Thank leanneg609
Tyson L, Director of Front Office at The Sam Houston, Curio Collection by Hilton, responded to this review

Hello leanneg609, Thank you for choosing to stay as our Guest and for taking the time to provide this feedback. I am sorry to hear that my team did not exceed your expectations. This is unacceptable and not taken lightly. I would like to discuss this in detail if you have the time. Please contact me at the property or...

Newport News, Virginia
Reviewed 3 weeks ago

Hotel is a Hilton brand hotel. Room was very nice but small. Mattress and pillows were very comfortable. Room and bathroom were very clean. Outside Entry into hotel needs some work. Tile and cement broken up. Was expecting to have coffee available in the afternoon in the lobby but was only present in the morning. Fruit in the lobby was...

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Helpful?
Thank Toni B
Tyson L, Director of Front Office at The Sam Houston, Curio Collection by Hilton, responded to this review

Hello Toni B, Thank you for choosing to stay as our Guest and for taking the time to write this review. The front entrance tile work is the original tile that was laid when The Sam Houston opened in 1924. It is preserved and protected by the Historic Hotel Society. I am sorry to see that you kept bumping into...

West Caldwell, New Jersey
Reviewed 3 weeks ago

Rooms (and bathrooms) are renovated and modern. Restaurant was being renovated when I was there, but the bar staff (serving from a limited menu) was very helpful. Overall staff was excellent and helped make the stay good. I particularly appreciated the complimentary van service to convention center and other nearby sites.

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Helpful?
Thank Sosso1515
Tyson L, Director of Front Office at The Sam Houston, Curio Collection by Hilton, responded to this review

Hello Sosso1515, Thank you for choosing to stay as our Guest. I am thrilled to see that you enjoyed your time with us. We look forward to seeing you back once our restaurant, The Pearl, is open. Thank you again and have a wonderful day. Best Regards, Tyson Lachniet

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Sam Houston Hotel, first opened in 1924, has completed a complete renovation in the Spring of 2013. A perfect mixture of contemporary design and Texas culture, The Sam meets all of your business or leisure needs. Each of The Sam's spacious rooms come equipped with the latest conveniences, such as LED TVs, WiFi with up to 20mb of bandwidth, and Keurig coffee makers. Our hotel is ideally located downtown in the central business district, walking distance to all major event venues, restaurants/bars, and the Metro light rail. A truly Houston boutique hotel, the new Sam Houston Hotel is one-of-a-kind. ... more   less 

Additional Information about The Sam Houston, Curio Collection by Hilton

Address: 1117 Prairie St, Houston, TX 77002-3118 (Formerly Alden Houston)
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range: $173 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Sam Houston, Curio Collection by Hilton 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Alden-Houston Hotel Houston
Houston Alden Hotel
The Sam Houston, Curio Collection By Hilton Texas
Hotel Style:
#32 Luxury Hotel in Houston
#56 Romantic Hotel in Houston
#78 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from The Sam Houston, Curio Collection by Hilton staff and other travellers.
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Questions? Get answers from The Sam Houston, Curio Collection by Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not a huge hotel and you don't have to walk very far from the elevator to get to your room.”
 of 5 bubbles Freqtrvlrdrc, 22 Nov 2016 | Read review
“Best views are on 8, 9 and 10th floors.”
 of 5 bubbles tonib97, 14 Nov 2016 | Read review
“Be sure to ask for a room with ice if you need that, when we stayed, machines were not on all floors.”
 of 5 bubbles KansasExplorer5115, 26 Aug 2016 | Read review
“Rooms facing Prairie Street are going to hear the night life, so ask when you book.”
 of 5 bubbles jacy726, 7 Aug 2016 | Read review
“My experience is that all are good”
 of 5 bubbles , 25 Jul 2016 | Read review
5 of 5
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