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BEST WESTERN PLUS Northwest Inn & Suites

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#155 of 501 Hotels in Houston
Certificate of Excellence
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1 room 2 adults 0 children
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BEST WESTERN PLUS Northwest Inn & Suites
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142 Reviews from our TripAdvisor Community

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Showing 124: English reviews
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Reviewed 1 week ago via mobile

Clean, spacious, very comfortable room and bed and really quiet despite location. Breakfast just about ok ie standard. But it's right in the middle of the 290 road works. Google maps got lost! Overall good value and the pros outweigh the cons.

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Helpful?
Thank Tim M
Sawan P, Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review

Hi Tim, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide...

Riverview FL
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

This Best Western was clean and friendly. Breakfast was good quality with enough variety for everyone. Good coffee too. Room was immaculate with lots of appliance and a fridge. Front desk staff was very helpful with directions as we were new to Houston.

Review collected in partnership with Best Western
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Helpful?
Thank prettypat_9
About Hotel's Favourite Review
Sawan P, Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review

Hi Pat, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide...

Plano, Texas
Reviewed 2 weeks ago

Breakfast was very nice and a good selection. Lady kept the different foods refilled. Bed was very comfortable and and we slept well. Quiet hotel in area we stayed. So we never heard any loud noises. Would be willing to stay there again since not too far from from our daughter's home.

Review collected in partnership with Best Western
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Helpful?
Thank Dorothy P
Lubbock, TX
Reviewed 19 February 2017

It looks like they put a fresh coat of paint on an old motel. It's not really up to the Best Western Plus standard. They did seem to have bought new mattresses. The bed was great. Nice new furniture too. However, the door came off the closet and we were there for three days and no one fixed it. Also,...

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Helpful?
Thank wtxtraveler
Sawan P, Front Office Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review

Hi Wtxtraveler, we are sorry to hear that you had a troubling experience during your stay with us. We try our absolute best to satisfy all of our guests' needs and concerns. Unfortunately, we were unable to meet our guest satisfaction standards during your stay and do sincerely apologize for that. We hope you will give us another opportunity to...

Houston, United States
Reviewed 8 February 2017

Beautiful hotel, the side of town that it's on is horrible. I wish them the best of luck with their business there, all of the construction is ridiculous. Great breakfast set up, rooms are beautifully decorated.

Review collected in partnership with Best Western
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Helpful?
Thank Nichelle L
Sawan P, Front Office Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review

Dear Nichelle, thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

Lake Jackson, Texas
Reviewed 22 January 2017

Very nice hotel with nice rooms. They need new pillows. The elevator was a little sketchy. Was able to order food in from room service and that was great. Getting to the hotel was difficult but that was due to road construction

Review collected in partnership with Best Western
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Helpful?
Thank karenrR7520TT
Sawan P, Front Office Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review

Dear Karen, we appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

North Palm Beach, Florida
Reviewed 19 January 2017

Bathroom lightning fixtures had bulbs out and the hot water came out brown. Roomwas somewhat modern however old fridge Breakfast service was fair to poor with cold eggs under heat lamp Outside road construction made it hard to enter and exit hotel

Review collected in partnership with Best Western
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Helpful?
Thank pmaione
Hasu p, Front Office Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review

We are very sorry for the issues you had with your stay. All the issue regards to inside of the hotel have been corrected, but outside construction is beyond our control. Again we are very sorry that we could not meet as per your expectation. Thanks Abdul Qadeer

The Villages, Florida
Reviewed 15 November 2016

This Best Western rated above average on the list of hotels that we stayed in during our cross country trip. It was quiet, clean and comfortable. The breakfast was great with a good variety of items. Hotel personnel were professional and friendly. I would definitely recommend this property!

Review collected in partnership with Best Western
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Helpful?
Thank dittofred
Sawan P, Front Office Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review

Dear Dittofred, we appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us. Thank you, once again.

Reviewed 26 October 2016

Stayed here for 2 nights, great staff, good breakfast, parking, lift and Wi-Fi. No issues with the hotel at all, everything you need is in the room. Microwave, Iron, AC and a good selection of TV programmes. Not that hard to find even with the roadworks.

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Helpful?
Thank Stuart M
Sawan P, Front Office Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review

Dear Stuart, we appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

Missoula
Reviewed 13 October 2016

Just off the freeway, and close to some good restaurants along with a multi-screen theater, which features lounge chair seating. The staff is friendly and helpful, the included breakfast nice, the room comfortable with a good bed. This is not a fancy place, and some say the neighborhood is not the best, but we felt no discomfort and would stay...

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Helpful?
Thank Ward D
Sawan P, Front Office Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review

Dear Ward, we appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us. Thank you, once again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms

Additional Information about BEST WESTERN PLUS Northwest Inn & Suites

Address: 11611 Northwest Fwy, Houston, TX 77092-6257
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $104 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Northwest Inn & Suites 2.5*
Number of rooms: 60
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Also Known As:
Best Western Houston
Best Western Northwest Hotel
Houston Best Western
BEST WESTERN PLUS Northwest Inn & Suites Houston, Texas
Hotel Style:
#29 Best Value Hotel in Houston
#91 Business Hotel in Houston
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Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Northwest Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor rooms are quieter”
 of 5 bubbles U8684SDstevew, 17 Jun 2016 | Read review
“Avoid the fourth floor.”
 of 5 bubbles 177tasham, 12 May 2015 | Read review
“Stay away from the conference room”
 of 5 bubbles Blackpoolwanderer, 11 Nov 2013 | Read review
“We asked for a high floor away from the elevator...and our room was quiet. Found it ood though...no ice machine on the floor.”
 of 5 bubbles jacq0104, 12 Jul 2013 | Read review
“We stayed on the ground floor about halfway back from the office and were never aware of other guests.”
 of 5 bubbles JLarryS, 2 Jan 2013 | Read review
5 of 5