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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd

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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd
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146 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd
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Showing 142: English reviews
Austin, Texas
1 review
Reviewed 2 April 2016

My 85 year old dad stayed here for five weeks while receiving radiation treatment at MD Anderson. The room was only cleaned after the first week. Never got the weekly housekeeping cleaning, despite repeated requests at the front desk to have the room cleaned. The toilet broke and was never fixed, again despite repeated requests. Room was appalling filthy at... More 

Helpful?
Thank DonMcMillan85
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this review

The staff and I read your comments about your stay with us. I was disheartened to read that your requests were not fulfilled. Please accept our apologies. As this hotel’s manager, I can assure you that I have met with our entire staff to ensure that we are adhering to our housekeeping practices precisely as well as repairing maintenance issues... More 

Biloxi, Mississippi
2 reviews
Reviewed 1 April 2016

We stayed because it was the closest place to the Mays Clinic at MD Anderson but never again. There was urine on the toilet seat, toothpaste on the sink and mirror and when we left we found someone else's clothes that had been left in a drawer.

Helpful?
Thank Amy T

Travellers are raving about these Houston hotels

Hempstead, Texas
Level Contributor
3 reviews
Reviewed 24 March 2016

Recently my family stayed at Extended Stay America on La Concha Lane while attending the HLSR for a week. The place was nice, clean, convenient, and the manager and staff were all so very kind, friendly and very helpful. The price was not out of this world as compared to other hotels near the NRG Center. We have convinced other... More 

Helpful?
Thank hollan1991
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this review

Thank you for taking the time to write a review of your experience with us. I'm so pleased to read that you had a great stay and that we were able to accommodate your needs with our convenient location! I truly appreciate your kind comments regarding our friendly customer service. The staff and I would like to thank you again... More 

Dallas, Texas
1 review
Reviewed 15 March 2016

I booked a room for four people. When booking, it states queen size beds and a pull out. I mistakenly assumed the pull out would be at least a double. It wasn't we had to fit two people on a twin size pull out and three (my youngest daughter ended up being able to come with us) on a double... More 

Helpful?
Thank Jenn3m
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Additionally, I will be using your comments as a training tool... More 

Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 March 2016

We stayed at this hotel for two nights at the end of February while attending the Houston Livestock Show and Rodeo BBQ. The location of this facility to the Reliant grounds, Houston Medical Center and Midtown area are ideal.This is not a four or five star hotel. However, our room was clean. There is no maid service on the weekends.... More 

Helpful?
Thank firedawg55
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that we were unable to exceed your expectations. Moving forward, I will work with our staff to make sure we are frequently walking our property. Still, I am glad to read that you had a positive stay overall and enjoyed our reasonable rates.... More 

1 review
Reviewed 6 February 2016

Treated me like family. I was here for over three months working on a project it was a great stay compare to the first two I stayed at before this location. The staff was really nice and helped me with what ever I needed

Helpful?
Thank Anthony A
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this review

Thank you for taking the time to write a review of your experience with us. I'm so pleased to read that we were able to exceed your expectations and provide you with a great stay! I truly appreciate your kind comments regarding our friendly customer service. The staff and I would like to thank you again for posting your review.... More 

Frankfort, IL
2 reviews
Reviewed 28 January 2016

We stayed her for 1 night to bring a family member to MD Anderson and it was terrible. One bar of soap for the 4 of us. 1 shampoo. no bedding for sofa bed. Nothing in kitchen but appliances. No coffee or tea pot. Nothing! The "Grab and Go" breakfast was coffee and crappy muffins and flat croissants. WiFi was... More 

Helpful?
Thank smitchel87
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities... More 

1 review
Reviewed 19 December 2015 via mobile

I stayed in this hotel during a three night business trip. I was extremely disappointed in the service. On three different occasions I requested a coffee pot and dish soap. Never received anything. Also no one informed me how the shower worked. When I called the front desk it kept going to voice mail. Needless to say on that day... More 

Helpful?
Thank hlfauer
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for the service issues you experienced. To make sure this doesn't happen again, I am using your comments as a training tool to coach our staff to ensure that we are responding to guest requests in a timely manner. Thank you very much for providing us with your... More 

Houston, Texas
1 review
Reviewed 13 December 2015

Plungers are provided for your convenience underneath each of the stair wells . . . I'm not kidding. After attempting to use the toilet in our room, it clogged (not exactly a massive growler either), so I went to the front desk to ask about a plunger. I was told to check under the stair wells where I found several... More 

Helpful?
Thank beavis2015
1 review
Reviewed 12 December 2015 via mobile

We found a live cockroach in the bathroom. The pillows were way to hard for my liking. Other than that, we have no other issues. Staff was nice and everything else was fine. I will probably not stay there again if I can help it.

Helpful?
Thank hbremser
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this review

Thank you for your recent review of your stay. I appreciate your comments about our staff; however, I sincerely apologize for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Thank you very much for providing us with your feedback. If you... More 

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd

Address: 1301 Braeswood Blvd, Houston, TX 77030-4601 (Formerly Extended Stay Deluxe - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd.)
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $132 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd 2.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Extended Stay Deluxe Houston-Medical Center Braeswood Hotel Houston
Houston Extended Stay
Extended Stay Houston
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd Texas
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Questions & Answers

Questions? Get answers from Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room facing the parking lot not street where we heard a helicopter land at midnight!”
 of 5 bubbles benaym345, 20 Aug 2016 | Read review
“Check your room and bed upon arrival.”
 of 5 bubbles Chihuahua2016, 31 Jul 2016 | Read review
“All rooms clean quiet.”
 of 5 bubbles michaelm371, 29 Jun 2016 | Read review
“request third floor, only so that no one is in a room above you - less noise”
 of 5 bubbles ShawnR417, 15 Apr 2016 | Read review
“ask for 3rd floor and north side of the building tends to be quieter (ie. no street noise)”
 of 5 bubbles firedawg55, 3 Mar 2016 | Read review
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