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Embassy Suites by Hilton Houston Near the Galleria

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Embassy Suites by Hilton Houston Near the Galleria
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808 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Houston Near the Galleria
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Showing 775: English reviews
Knoxville, United States
Reviewed 19 July 2016

I love Embassy Suites and try to get a room there whenever I am traveling, on business or for pleasure. We were able to change our hotel from what the company wanted to this hotel recently, and so glad we had. Our group had fun in the evening with the happy hour, wonderful breakfast in the mornings, nice workouts, and...

Review collected in partnership with Embassy Suites Hotels
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Thank Renee J
El Paso, Texas
Reviewed 19 July 2016

Very clean, great staff. Nice place to stay. Easy to get around Houston from this location. Shopping was a short walk away. Swan was beautiful, very nice to see. Pool and gym was very nice. Staff was very cheerful.

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Thank josephaF2454ZX
San Antonio, TX, United States
Reviewed 16 July 2016

The stay was very enjoyable. Only problem was a hiccup in the reservation that was quickly resolved. The complimentary breakfast is most enjoyable. The kids greatly enjoyed feeing the swan that lives in the pond in the lobby. I highly recommend this hotel.

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Thank David G
Las Vegas, Nevada
Reviewed 16 July 2016 via mobile

Problem after problem after problem. Lobby beautiful, check in was quick and breakfast actually good. That's where it ends. We check in go to our room around 6pm. There's a tray of food outside our room full of breakfast cereal. Ok we request to have it moved on our way out. We leave to visit family back around 10:30 pm...

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Thank sistahlv
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

I apologize you had so many issues that if alone had happened I am sure you would have enjoyed the rest of your stay. There is truly no excuse for these problems to have occurred during your visit. I would love the opportunity to speak with you about your stay so I can make it right for you in the...

Dallas, Texas
Reviewed 14 July 2016

This hotel was centrally located, and absolutely perfect for the business Traveler. I enjoyed my stay, & liked the evening reception items of choice. I even sat and looked at the swan that circles around the middle of the lobby. There are several places to eat nearby within walking distance. The staff makes you feel welcome. I will definitely stay...

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Thank Damon W
Slidell, Louisiana
Reviewed 11 July 2016 via mobile

Just checked in and the hotel is clean but dated. I am shocked that in 2016 they either want me to join a club or pay for the internet. Seriously, hotels that cost a lot less and much newer offer complimentary internet service.

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Thank Dave M
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

David, I am very sorry it sounds like we may have communicated poorly with you, we do offer free wifi for all of our guest. There is a premium wifi that is available at an additional cost. Our lobby has just recently been renovated prior to your stay and we just finished our first set of room renovations. Would be...

Reviewed 9 July 2016

I was VERY disappointed in my recent stay at this property: 1. Call was made to our room at 9pm by front desk asking if we were happy with our room. We had been in the room since 3pm. We were woken up by the call and then had difficulty going back to sleep. It's ridiculous a call would be...

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Thank Dallas H
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Dallas H, I apologize you did not enjoy your stay with us. We do make welcome calls up until 9pm, however it should also be done within 2 hours of arrival. We also do offer Diamond members water, they just need to identify themselves as Diamond members, otherwise we do offer cold bottles of water for $3.00 and large cold...

Reviewed 8 July 2016

Great staff, great atmosphere, Staff was very caring and went out of their way to help us. The complementary breakfast was excellent. Great shopping around. Beautiful swan floatina.g on water on the lobby are

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Thank 517georgeo
Mission, Texas
Reviewed 6 July 2016

Our stay was excellent everyone was friendly and polite from the front desk to the kitchen staff. The indoor swimming pool was the perfect temperature and the manager's reception was delicious along with breakfast and everything. We were pampered from the minute we arrived to the minute we left.

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Thank iuribe89
San Antonio, United States
Reviewed 5 July 2016

Just want to say my poor rating is not a reflection of the Hilton Family Brand. I've been a Hilton Hotel Honors member and Hilton Grand Vacation Club member for sometime now and won't changed it. But I do have to say I was very disappointed with members of MGT at the Embassy Suites - Galleria in Houston Texas. I...

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Thank Ernest W
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Mr Wallace, I sincerely apologize you felt we did not respond to your concerns as you thought we should have. As a guest who is already on a free certificate for a past situation at a different hotel we try to do our best to ensure your room in particular is taken care of, it sounds like we didn't do...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Houston - Near the Galleria is just 45 steps from Houston's destination shopping at the Galleria. We offer shopping packages and other deals to give you the best rate possible at our all-suite hotel. Plus, enjoy complimentary cooked-to-order breakfast and nightly cocktails at our evening reception. We're only 15 minutes from events at Minute Maid Park, the Houston Zoo and Downtown Houston Aquarium, as well as Rice University and the University of Houston. ... more   less 

Additional Information about Embassy Suites by Hilton Houston Near the Galleria

Address: 2911 Sage Rd, Houston, TX 77056-6000
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $170 - $387 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Houston Near the Galleria 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Embassy Suites Houston
Houston Embassy Suites
Embassy Suites By Hilton Houston Near The Galleria Texas
Hotel Style:
#35 Romantic Hotel in Houston
#119 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Houston Near the Galleria staff and other travellers.
9 questions
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United States
2 months ago
Houston, Texas
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Questions? Get answers from Embassy Suites by Hilton Houston Near the Galleria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't take a room near elevators, it's noisier than elsewhere.”
BHEBfoodie, 7 Apr 2017 | Read review
“Ask for the premium floor or upgrade, it's worth it.”
fawziam2014, 31 Mar 2017 | Read review
“6th floor. Register for Hiltonhonors for perks.”
theexpert, 1 Mar 2017 | Read review
“I like to get a room on the higher floors (5th or 6th) so I can easily see my vehicle from the window.”
markeP8666UJ, 30 Dec 2016 | Read review
“The suites on the 6th floor had a microwave, fridge and Keurig, a living room and a bedroom (living room couch is a sofa bed) and two TV's.”
brandimoriah99, 13 Nov 2016 | Read review
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