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Sheraton Houston Brookhollow Hotel

Booking.comUSD 139*
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#116 of 504 Hotels in Houston
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Sheraton Houston Brookhollow Hotel
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482 Reviews from our TripAdvisor Community

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Showing 462: English reviews
San Antonio, Texas, USA
Reviewed 25 February 2013

The hotel is nice along with the rooms. There are areas in the rooms and throughout the property that do show age. Would've gave 5 stars, but there were dirty coffee cups in my room. The front desk addressed the issue quickly and sent house keeping in the room to put new cups, lids, and coasters. Was pleased overall.

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Helpful?
Thank Scott D
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

cctravelerCctx, Thank you for your review. We appreciate you choosing to stay with us at Sheraton Houston Brookhollow Hotel. I'm glad you liked our clean, comfortable rooms as well as our friendly staff. We appreciate your business, and we hope you'll have another opportunity to stay with us again. Sincerely, Tom Chigoy, General Manager

San Marcos, Texas
Reviewed 25 February 2013

We were able to snag this hotel on Hotwire and it turned out to be a great deal. The room and bedding were of high quality. The location is right off the interstate which suited our purpose. The front desk people were very helpful and personable. We ate at their restaurant which was adequate. The waiter was very good which...

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Helpful?
Thank cctravelerCctx
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

cctravelerCctx, Thank you for your review. We appreciate you choosing to stay with us at Sheraton Houston Brookhollow Hotel. I'm glad you liked our clean, comfortable rooms as well as our friendly staff. We appreciate your business, and we hope you'll have another opportunity to stay with us again. Sincerely, Tom Chigoy, General Manager

Perth, Australia
Reviewed 24 February 2013

My husband and I were visiting home from being overseas. I wanted a clean hotel, that wasn't going to charge us to park the rental car - and was in the Galleria/Heights area. The Sheraton was one of very few choices. This hotel is older, however the rooms are spacious - bathrooms have good counter space - and it also...

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Helpful?
Thank Kari M
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Kari M, Thank you for your review. We're glad you and your husband chose to stay with us, and we're glad you enjoyed your visit. I'm glad you enjoyed our spacious and clean rooms as well as our wonderful staff. Should your travels bring you back to our area, we hope you'll stop and visit us again. Sincerely, Tom Chigoy,...

Austin, Texas
Reviewed 22 February 2013

I stayed at the Sheraton Houston Brookhollow this week for business, and I can't say kinder things about the staff that work there. In particular, Lynn, who checked us in at the front desk. She was welcoming, funny, and helpful answering all of my questions. She went out of her way to find some forms that I had forgotten, and...

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Helpful?
Thank Laura M
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Laura M, It's great to hear from you, and we appreciate your kind review. I'm glad you had a great stay with us, and I'm especially glad you enjoyed our helpful, friendly staff. I'll let Lynn know of your kind comments, and I'll make sure to give her a special commendation for her outstanding service. Thank you for your compliments...

Grapevine, Texas
Reviewed 21 February 2013

I am on the road almost every week, and I often stay at this hotel. While it is not the fanciest hotel I stay in, it is clean and the staff is great. If you are located on the club level or have access to the club lounge, Mercedes takes very good care of you. I cannot comment on the...

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Helpful?
Thank jwnicholls
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

jwnicholls, Thank you for your review. We're always glad to have you as our guest at Sheraton Hotel. I'm pleased you like our cleanliness as well as our wonderful, welcoming staff. I'm glad you enjoy our Club Lounge and especially like the great service provided by Mercedes. Your recommendation to future travelers is greatly appreciate, and we look forward to...

Newport Beach, California
Reviewed 19 February 2013

The staff in general is friendly and service oriented. Alisha is great, we miss her in the 9th floor lounge! The construction on the freeway causes problems, but the staff works hard to make up for it.

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Helpful?
Thank Grant S
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Grant, Thank you for your recent review . We always appreciate your observations and comments. Alisha is the BEST ! Tom

San Antonio, Texas
Reviewed 16 February 2013

Stayed at this Sheraton on 2/13/2013. A decent property that is reasonably well put together, but, leaves you begging for the real luxury hotel feel. The room was nice, but, was missing something - something very important - a comfortable bed. The room (#333) has two double beds and they were not so good. Having stayed at multiple Sheraton properties,...

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Helpful?
Thank peakload
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

peakload, Thank you for your review. We are glad to hear from you and learn of your pleasant stay with us at Sheraton Houston Brookhollow Hotel. I'm glad to hear that you liked our property, and I'm pleased John was friendly and helpful. Your overall comfort and satisfaction is important to us, so it is unfortunate to hear of your...

Atlanta, Georgia
Reviewed 15 February 2013

Ok...I travel every week and stay at hotels 125+ nights a year. The service I received in the club lounge @ this hotel was beyond anything I've experience. The hostess named Mercedes was awesome and took extra care to make my stay pleasurable. Best customer service I can remember! Frequent travelers and SPG members, I would definitely recommend this location....

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Helpful?
Thank JPeso5
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

JPeso5, Thank you for taking a moment and writing a review about your experience with us at Sheraton Houston Brookhollow Hotel. We greatly appreciate your wonderful compliments about our staff and service. I'll make sure to give Mercedes a special commendation for her outstanding work. Should your travels bring you back to our area, we hope you'll stop and visit...

Reviewed 9 February 2013

I have to agree with everyone about construction being bad but the hotel staff making up for it. Lynn and Sara at the front desk were very helpful and friendly. In fact that afternoon Lynn was leaving work for the day and saw me in the parking lot looking at a map and came over to see if she could...

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Helpful?
1Thank taylogue1
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

taylogue1, Thank you for taking the time to write a review about your visit with us at Sheraton Houston Brookhollow Hotel. We're delighted to hear that you enjoyed your stay with us. I'm glad that Lynn and Sara were able to show you our staff's special hospitality and dedication to superior customer service. Glad you liked the wings too! Please...

Broomfield, Colorado
Reviewed 8 February 2013

Staff was extremely friendly, and free internet was fast. Loved that the covered parking was free. You can tell it's an older property, but it has been nicely renovated and updated. Only complaint was finding the hotel. My GPS could not get me there with all the road closures/construction, so it was really difficult to find in the dark. Call...

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Helpful?
Thank KSinSBC
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

KSinSBC, Thank you for your review. We're delighted to hear that you enjoyed your visit with us, and we appreciate having you as our guest. Should your travels bring you back to our area, we hope you'll stay with us again. We look forward to it. Sincerely, Tom Chigoy General Manager

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Welcome to Sheraton Houston Brookhollow Hotel.Whether your visit is for business or pleasure, feel at home at Sheraton Houston Brookhollow Hotel. Our guest rooms feature the celebrated Sheraton Sweet Sleeper bed and complimentary high-speed wireless internet access. Whatever your plans are, you'll find a feeling of welcome unlike any other at our Sheraton Hotel in Houston.Stay connected to home or the office with the Link at Sheraton, refresh in the outdoor pool, or re-energize with a workout in our fully equipped fitness center. Sheraton Houston Brookhollow Hotel has thought of everything you need for a memorable stay. All 382 Houston hotel accommodations feature the plush Sheraton Sweet Sleeper Bed, complimentary high-speed Internet, spacious work desks, ergonomic chairs, 37 inch flat screen TVs and Bliss bath amenities.Our hotel is conveniently located minutes from popular things to do in Houston such as world-class Houston museums, Houston shopping, dining and entertainment, as well as major business complexes like the George R. Brown Convention Center and Texas Medical Center. We offer free parking, free in-room Wifi, and a complimentary shuttle with scheduled runs to the world-famous Houston Galleria Shopping Center. ... more   less 

Additional Information about Sheraton Houston Brookhollow Hotel

Address: 3000 North Loop W, Houston, TX 77092-8810
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $121 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
Number of rooms: 382
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton
Sheraton Houston Brookhollow Hotel Texas
Hotel Style:
#72 Business Hotel in Houston
#92 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Houston Brookhollow Hotel staff and other travellers.
4 questions
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Dallas, Texas
London
Houston, Texas
over a year ago

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Questions? Get answers from Sheraton Houston Brookhollow Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms on the back side of the hotel for less highway noise”
CiciKiki, 9 Feb 2017 | Read review
“Ask for a room at the rear of the hotel, otherwise too noisy”
  • tube, definitely to be renewed
  • Nice sofa area in the room
  • restoroom, a bit old fashioned
  • relaxing bed
  • relaxing bed
  • Nice sofa area in the room
  • sink and mirrors
  • Coffe maker
444eleonorac, 13 Jan 2017 | Read review
“1st floor great”
RodJ649, 24 Aug 2016 | Read review
“We chose the highway side. We did not notice noise. If you prefer a calmer view, ask to face away from the highway.”
debbietravels2016, 23 Aug 2016 | Read review
“Get a room away from the elevator and the foot traffic”
stubbs25, 21 Jun 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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