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Sheraton Houston Brookhollow Hotel

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#119 of 504 Hotels in Houston
Certificate of Excellence
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Sheraton Houston Brookhollow Hotel
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482 Reviews from our TripAdvisor Community

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Showing 462: English reviews
Thrissur, India
Reviewed 14 April 2013

Ultra comfortable beds...very clean rooms, good ambience with above average food...Wifi was of excellent quality and speed...They also provide free shuttle service to the nearby shopping malls...I highly recommend it...

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Helpful?
Thank AnishMohandas
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

AnishMohandas, We’re happy to hear from you! Thank you for taking the time to write a review about your stay with us at the Sheraton. It’s great to know you enjoyed your stay in our clean and comfortable rooms, and found the food to exceed your expectations. We appreciate your high recommendations of our great hotel to future travels, and...

Lafayette, Louisiana
Reviewed 13 April 2013

Nice hotel thats well maintained and managed. Very friendly staff thats very helpful. Room rates are very good also. The hotel also has a nice Club Lounge with a good breakfast. I have stayed at this property several times and every stay was great.

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Helpful?
Thank Joe c
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Joe c, Thank you for sharing your experience with us at the Sheraton. It’s wonderful to receive your kind comments about our friendly staff and great hotel. I’m happy to hear we consistently provide you with the exceptional stay that you’ve come to expect from us, and we hope to see you again soon. Thank you again for writing. Sincerely,...

Reviewed 11 April 2013

I travel a great deal, and I'm in Houston many times a month. I would not think of staying anywhere else. Price, cleanliness, professionalism and care that the entire hotel staff offers is just incredible. Full Service too...great bar, restaurant.....you couldn't ask for more....always clan and accommodating....thank you Sheraton Brookhollow!

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Helpful?
Thank Larry P
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Larry P, It’s great to hear from you! Thank you for your review and kind comments about our hotel. We appreciate you choosing Sheraton Brookhollow as your number one choice stay while in Houston. It’s great to know that we consistently provide you with the exceptional stay that you’ve come to expect from us. We value you as our guest...

Columbus, Ohio
Reviewed 8 April 2013

We have stayed now in two different Sheratons recently, in Arlington Heights IL and most recently in Houston and have had a wonderful experience both times. Sheraton is doing a few key things very well. First, the front desk staff has mostly been extremely friendly, helpful and accommodating, and has looked to enhance our stay however possible. Secondly, the beds,...

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Helpful?
Thank Theresa B
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Theresa B, Thank you for taking a moment to share your experience with us at Sheraton Houston Brookhollow. I’m glad you enjoyed your stay with us and found your rooms to be clean and comfortable. It’s wonderful to receive your kind comments about our friendly staff and I’m pleased to know they were helpful and accommodating throughout your stay. We...

Atlanta, Georgia
Reviewed 3 April 2013

I've been staying at this hotel weekly for a few months now, and have grown to be quite a fan. It's not the most luxurious for an SPG property, but they make up for it with exceptional service. There's free parking out back, a pool, and a nice lobby area with computers, a gym, a gift shop and a bar/restaurant....

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Helpful?
Thank MohsinZ
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

MohsinZ, Thank you for sharing your experience with us at the Sheraton. It’s great to receive your kind comments about our wonderful staff and their excellence in service. We have a special team here that genuinely cares about each guest experience. I'll make sure John receives a special commendation for his outstanding service. We appreciate you choosing to stay with...

Houston, Texas
Reviewed 26 March 2013

The Sheraton Brookhollow is a good hotel. Breakfest has good healthy options and the rooms are nice and comfortable. The amenities are well distributed, gym is equiped with new equipments and acessories. Pool has a good size, nothing was missing. The parking lot is usually with available parking spaces. The only downside (depending on your point of view) is the...

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Helpful?
Thank WNusser
Renee B, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

WNusser, We’re happy to hear from you! Thank you for taking the time to write a review on your stay at Sheraton Houston Brookhollow Hotel. It’s great to know that you enjoyed our clean and comfortable rooms and that our hotel amenities met your expectations. We hope you’ll visit us again soon! Thank you for writing. Sincerely, Tom Chigoy, General...

Boston
Reviewed 19 March 2013 via mobile

There's nothing terrible about this hotel but it clearly needs some maintenance. The exception thankfully was the bed which was in fine shape. When the weather turned warm the lady day of the trip they weren't really ready and the pool was still quite dirty and without towels (and with a woman and her small dog who wanted to bark...

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Helpful?
Thank aleph0
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

aleph0, Thank you for your review. We appreciate you staying with us at Sheraton Houston Brookhollow Hotel. I apologize for the pool towels not being restocked and appreciate your feedback. We value you as our guest, and we hope you'll stay with us again the next time you visit Houston. Thanks again. Sincerely, Tom Chigoy, General Manager

New York City, New York
Reviewed 18 March 2013

I was here for 4 days on business and cannot tell you how much I enjoyed this hotel. I travel to Houston every few weeks and have stayed in numerous hotels there, and I will absolutely being staying here from now on. The staff was wonderful. Check in was very easy, I needed a mini fridge and they brought me...

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2Thank theblondegirl
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

theblondegirl, Thank you for sharing your experience with us at Sheraton Houston Brookhollow Hotel. We're glad you stayed with us while visiting Houston on business, and we're pleased to know that you enjoyed your visit. I'm glad you liked our property and found our staff friendly and helpful. We appreciate your recommendation and hope we'll see you again soon. Safe...

Houston, Texas
Reviewed 18 March 2013

Though the Sheraton Brookhollow is further from my company's Houston offices than a few other similarly priced hotels, my out-of-town colleagues chose the Sheraton Brookhollow more than any other. I now know why. From the moment my friends and I arrived, we felt that we were being taken care of. Though the front lobby was a little overwhelmed with wedding...

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Helpful?
Thank JMariaF
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

JMariaF, Thank you for your kind review. We appreciate you staying with us at Sheraton Houston Brookhollow Hotel. It's great to hear that you and your group enjoyed your stay with us and felt well taken care of by our staff. I'm pleased to know that Mercedes was able to add warmth to your visit along with great service. Should...

Chicago, Illinois
Reviewed 17 March 2013

First, I will give a general review and then tell you what happened. The hotel is old, while it wasn't dirty I just felt a little grossed out at a couple things, bathroom, etc. The service was fine at first and there is parking out front that is convenient. But, I was there at the end of June and it...

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Helpful?
Thank App19
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

App19, Thank you for your review. We apologize that your June visit with us was not satisfactory. We apologize for the temporary power outage and your discomfort. We value you as our guest and hope you will visit us again. Sincerely, Tom Chigoy, General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Welcome to Sheraton Houston Brookhollow Hotel.Whether your visit is for business or pleasure, feel at home at Sheraton Houston Brookhollow Hotel. Our guest rooms feature the celebrated Sheraton Sweet Sleeper bed and complimentary high-speed wireless internet access. Whatever your plans are, you'll find a feeling of welcome unlike any other at our Sheraton Hotel in Houston.Stay connected to home or the office with the Link at Sheraton, refresh in the outdoor pool, or re-energize with a workout in our fully equipped fitness center. Sheraton Houston Brookhollow Hotel has thought of everything you need for a memorable stay. All 382 Houston hotel accommodations feature the plush Sheraton Sweet Sleeper Bed, complimentary high-speed Internet, spacious work desks, ergonomic chairs, 37 inch flat screen TVs and Bliss bath amenities.Our hotel is conveniently located minutes from popular things to do in Houston such as world-class Houston museums, Houston shopping, dining and entertainment, as well as major business complexes like the George R. Brown Convention Center and Texas Medical Center. We offer free parking, free in-room Wifi, and a complimentary shuttle with scheduled runs to the world-famous Houston Galleria Shopping Center. ... more   less 

Additional Information about Sheraton Houston Brookhollow Hotel

Address: 3000 North Loop W, Houston, TX 77092-8810
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $121 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
Number of rooms: 382
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton
Sheraton Houston Brookhollow Hotel Texas
Hotel Style:
#72 Business Hotel in Houston
#92 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Houston Brookhollow Hotel staff and other travellers.
4 questions
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Dallas, Texas
London
Houston, Texas
over a year ago

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Questions? Get answers from Sheraton Houston Brookhollow Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms on the back side of the hotel for less highway noise”
CiciKiki, 9 Feb 2017 | Read review
“Ask for a room at the rear of the hotel, otherwise too noisy”
  • tube, definitely to be renewed
  • Nice sofa area in the room
  • restoroom, a bit old fashioned
  • relaxing bed
  • relaxing bed
  • Nice sofa area in the room
  • sink and mirrors
  • Coffe maker
444eleonorac, 13 Jan 2017 | Read review
“1st floor great”
RodJ649, 24 Aug 2016 | Read review
“We chose the highway side. We did not notice noise. If you prefer a calmer view, ask to face away from the highway.”
debbietravels2016, 23 Aug 2016 | Read review
“Get a room away from the elevator and the foot traffic”
stubbs25, 21 Jun 2016 | Read review
5 of 5