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Sheraton Houston Brookhollow Hotel

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#114 of 499 Hotels in Houston
Certificate of Excellence
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Sheraton Houston Brookhollow Hotel
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467 Reviews from our TripAdvisor Community

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Showing 449: English reviews
Los Angeles, California
Level Contributor
98 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed 9 May 2013

As other reviewers have mentioned, this is pretty much the carbon-stock Sheraton in every possible way. Some may find it bland or cookie cutter, others may find it reliable. It was fine for one night but there are two things that would prevent me from staying at this property in the future: - Noise: the in-room air conditioner is the... More 

Helpful?
Thank SFO-World-Traveller
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

SFO-World-traveler, Thank you for writing a review. I’m happy to hear our friendly staff and restaurant food and pricing met your expectations. We sincerely apologize for the noise disturbances you encountered. Your valuable feedback provides many opportunities for improving our guest experience. We value you as our guest and hope you will return to see our improvements. Thank you again... More 

Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 May 2013

This is a typical Sheraton which makes it an average hotel in every way. It is clean but as a frequent traveler I would only stay here for one or two nights when you are only sleeping here. The beds are comfortable enough but the air condition in the room is difficult to work (temp on the thermostat is not... More 

Helpful?
Thank travelrevi
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

travelrevi, Thank you for your review and choosing to stay with us at Sheraton Houston Brookhollow. We appreciate your feedback and apologize for the areas that we fell short in exceeding your expectations. We value you as our guest and hope you will have an opportunity to visit us again soon. Thank you again for writing. Sincerely, Tom Chigoy, General... More 

Chicago, Illinois
2 reviews
Reviewed 3 May 2013

Superior service as extended stay location. Restaurant has exceptional food and very accommodating staff. Big shout out to restaurant staff Erika Solis and Carmen Lopez. Best Burgers in the world. Can't wait for BBQ on the menu. from Osprey

Helpful?
Thank S S
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

S S, Thank you for your review about your stay with us at Sheraton Houston Brookhollow. I’m thrilled to hear we exceeded your expectations with our superior service and high quality food. We have a great team that is dedicated to providing exceptional service to each guest. I will certainly make sure Erika and Carmen are recognized with a special... More 

Jupiter, Florida, USA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 May 2013

I had to drop a quick note to anyone hitting this particular Sheraton that the staff here is exceptional. The rooms are solid and clean and the restaurant serves up some good food and great service. If you want to ensure good service asks for Dee in the morning. She will take care of you like a classic Grandmother of... More 

Helpful?
Thank Calamia123
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Calamia123, Thank you for taking a moment to share your experience with us at Sheraton Houston Brookhollow. I greatly appreciate your kind note regarding our exceptional staff and their excellence in service. We have a wonderful team here that is dedicated to providing a great experience for each guest. I’ll be sure to recognize Dee, Erika and Carmen with a... More 

Houston, Texas
1 review
Reviewed 23 April 2013

We used this hotel because it was only about 4 miles from my wedding venue, so I booked a block of rooms for my Family and Friends to stay. The price was extremely affordable, location was great, and staff were very friendly. I also ended up booking their Laurel Suite for my bridesmaids, mothers and grandmothers to hang out in... More 

Helpful?
Thank Katie Q
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Katie Q, Thank you for taking a moment to write a review. We’re happy to have been a part of your wedding celebrations and appreciate you choosing the Sheraton Hotel. I’m pleased to hear that you had a wonderful stay and felt well taken care of by our staff. Congratulations on your marriage! We wish you the best and hope... More 

Austin, Texas
Level Contributor
73 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 20 April 2013

I stayed here for just one night in February--forgot to write a review! I would have loved to stay a bit longer. This hotel is in a great location if you need to do business in several Houston locations. The room is a typical Sheraton room--comfy beds, clean rooms, clean bathrooms, well maintained and just the right size. The view... More 

Helpful?
Thank Vicola V
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Vicola V, It’s great to hear from you! Thank you for taking a moment to share your experience with us at the Sheraton. We’re glad you enjoyed your stay, our property and all the value added amenities that we’re proud to offer our guests. We appreciate your business and look forward to seeing you again. Thank you again for writing.... More 

albuquerque nm
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 18 April 2013

We love the top floor and the lounge. My husband loved the cappucino machine and that he could custom mix his coffee, which means a lot to him since he's a coffee snob. We had a room near the upstairs lounge and it was super convenient to walk a few doors down and have access to some of the comforts... More 

Helpful?
Thank highdesert95
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

highdesert95, Thank you for taking the time to share your experience with us at the Sheraton. I’m glad you had a pleasant stay and found the lounge to provide those extra comforts of home. Our location offers a variety of restaurants that I’m happy to hear you were able to take advantage of. We enjoyed having you as our guest... More 

Thrissur, India
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 April 2013

Ultra comfortable beds...very clean rooms, good ambience with above average food...Wifi was of excellent quality and speed...They also provide free shuttle service to the nearby shopping malls...I highly recommend it...

Helpful?
Thank AnishMohandas
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

AnishMohandas, We’re happy to hear from you! Thank you for taking the time to write a review about your stay with us at the Sheraton. It’s great to know you enjoyed your stay in our clean and comfortable rooms, and found the food to exceed your expectations. We appreciate your high recommendations of our great hotel to future travels, and... More 

Lafayette, Louisiana
Level Contributor
221 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 13 April 2013

Nice hotel thats well maintained and managed. Very friendly staff thats very helpful. Room rates are very good also. The hotel also has a nice Club Lounge with a good breakfast. I have stayed at this property several times and every stay was great.

Helpful?
Thank Joe c
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Joe c, Thank you for sharing your experience with us at the Sheraton. It’s wonderful to receive your kind comments about our friendly staff and great hotel. I’m happy to hear we consistently provide you with the exceptional stay that you’ve come to expect from us, and we hope to see you again soon. Thank you again for writing. Sincerely,... More 

1 review
Reviewed 11 April 2013 via mobile

I travel a great deal, and I'm in Houston many times a month. I would not think of staying anywhere else. Price, cleanliness, professionalism and care that the entire hotel staff offers is just incredible. Full Service too...great bar, restaurant.....you couldn't ask for more....always clan and accommodating....thank you Sheraton Brookhollow!

Helpful?
Thank Larry P
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Larry P, It’s great to hear from you! Thank you for your review and kind comments about our hotel. We appreciate you choosing Sheraton Brookhollow as your number one choice stay while in Houston. It’s great to know that we consistently provide you with the exceptional stay that you’ve come to expect from us. We value you as our guest... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
  • Free Parking
  • Concierge
Official Description (provided by the hotel)
Welcome to Sheraton Houston Brookhollow Hotel.Whether your visit is for business or pleasure, feel at home at Sheraton Houston Brookhollow Hotel. Our guest rooms feature the celebrated Sheraton Sweet Sleeper bed and complimentary high-speed wireless internet access. Whatever your plans are, you'll find a feeling of welcome unlike any other at our Sheraton Hotel in Houston.Stay connected to home or the office with the Link at Sheraton, refresh in the outdoor pool, or re-energize with a workout in our fully equipped fitness center. Sheraton Houston Brookhollow Hotel has thought of everything you need for a memorable stay. All 382 Houston hotel accommodations feature the plush Sheraton Sweet Sleeper Bed, complimentary high-speed Internet, spacious work desks, ergonomic chairs, 37 inch flat screen TVs and Bliss bath amenities.Our hotel is conveniently located minutes from popular things to do in Houston such as world-class Houston museums, Houston shopping, dining and entertainment, as well as major business complexes like the George R. Brown Convention Center and Texas Medical Center. We offer free parking, free in-room Wifi, and a complimentary shuttle with scheduled runs to the world-famous Houston Galleria Shopping Center. ... more   less 

Additional Information about Sheraton Houston Brookhollow Hotel

Address: 3000 North Loop W, Houston, TX 77092-8810
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $124 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
Number of rooms: 382
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton
Sheraton Houston Brookhollow Hotel Texas
Hotel Style:
#72 Business Hotel in Houston
#92 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Houston Brookhollow Hotel staff and other travellers.
3 questions
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London
Houston, Texas
over a year ago

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Questions? Get answers from Sheraton Houston Brookhollow Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“1st floor great”
 of 5 bubbles RodJ649, 24 Aug 2016 | Read review
“We chose the highway side. We did not notice noise. If you prefer a calmer view, ask to face away from the highway.”
 of 5 bubbles debbietravels2016, 23 Aug 2016 | Read review
“Get a room away from the elevator and the foot traffic”
 of 5 bubbles stubbs25, 21 Jun 2016 | Read review
“I gather some rooms have been redecorated but still the same old Air Con.”
 of 5 bubbles lesb275, 19 Feb 2016 | Read review
“all are good, suite is spacious”
 of 5 bubbles shortweekend, 8 Jan 2016 | Read review
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