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Sheraton Houston Brookhollow Hotel

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#121 of 504 Hotels in Houston
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Houston Brookhollow Hotel
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482 Reviews from our TripAdvisor Community

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Showing 462: English reviews
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Woodbridge, Virginia
Reviewed 2 weeks ago via mobile

First visit to Houston! Enjoyed our stay over the weekend while attending a wedding. The hotel was clean, comfortable and affordable. The entire staff was professional, friendly, accommodating and fun! Delicious food and refreshing cocktails were a big plus since we were new to the area. The pool area was clean and very inviting. A huge thank to the entire...

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Helpful?
Thank mspamrocks
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear mspamrocks, Thank you so much for complimenting the Sheraton Brookhollow staff. We are a very friendly, outgoing team and care about each guest's experience. We will be telling our team that had you a wonderful stay. Houston is a great city and there is so much to see and do. Please return often and enjoy our city and hotel...

Key West, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 9 February 2017

We had a wonderful, better than expected! stay at the Sheraton Brookhollow for us and our guests (3 rooms total). Hotel manager and management staff had welcome parties two nights for guests (it was Super Bowl weekend) including very nice champagne, non-alcoholic specialty drinks and crudites. All staff at hotel were extremely friendly and helpful. Staff arranged car service to/from...

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Helpful?
Thank CiciKiki
About Hotel's Favourite Review
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear CiciKiki: We are so glad that you and the many Superbowl fans that traveled to Houston had a great time. Our staff truly enjoyed serving both the Falcon fans and the Patriot fans. I am very proud of our hospitality team and appreciate your compliments regarding their spirit to serve our guests. We will continue to address our guest...

Rabun Gap, Georgia
Reviewed 3 weeks ago

Hotel is located in a good location, well trained and friendly staff, Breakfast was very good, room and hotel very clean and comfortable. I would definately stay here again in the future when in the area

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Helpful?
Thank josephrdrexler
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you josephrdrexler! Welcome to Houston, Texas. We are very excited that chose our city and the Sheraton Houston Brookhollow. Our staff is very dedicated and strives to "Go Beyond"! We are an excellent location- less than 15 minutes to downtown Houston and less than 10 minutes to the Galleria. Please return often and our hospitality team is ready to...

Reviewed 3 weeks ago

The hotel is located in a good location with relatively easy access. From the moment I arrived I was made to feel welcome. There was a restaurant in the hotel, and others nearby. For a few dollars I took Uber to the nearby Karbach Brewery, which had great beer and a surprisingly great menu. The room was very comfortable and...

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Helpful?
Thank Daniel G
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Daniel G: We are thrilled that you had a very enjoyable experience at the Sheraton Houston Brookhollow. Karbach Brewery and the hotel are great neighbors and we love working with them. Our staff looks forward to serving you again and we appreciate your comments and compliments. Tom Harwell

Greenwood, Louisiana
Reviewed 14 March 2017

We hosted a rehearsal dinner for my nephew's wedding. Melissa Rivera in sales worked above and beyond to help us with the event. She was professional and answered questions that we had. She was pleasant at all times and returned calls or emails in a timely manner if we didn't speak at that time. Moises Ramirez, Banquet Manager, made the...

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Helpful?
2Thank gjoshua23
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you gjoshua23 What a delight to read about your family's rehearsal dinner experience. Both Melissa and Moises love serving our guests and in fact "Go Beyond", to insure a memorable time for every event. Our customers are royalty, as you pay our salaries. We are grateful for your business and compliments regarding the Sheraton Brookhollow. Please return often. Tom...

San Diego, California
Reviewed 12 March 2017 via mobile

Uber had a hard time accessing this place no matter what the gps said. Nothing was easy to access... FYI. The breakfast service was very good. Quick, easy and simple variety. Hotel was nice enough. Just hard to get to.

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Helpful?
Thank LaurenMSH
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you LaurenMSH We are working right now to address the GPS directions to the Sheraton Brookhollow. TxDOT and their signage partners are also working with the hotel to improve the feeder road directional signage. I want you know that your comments are appreciated and will be improving how to direct you and our guests more clearly to the Sheraton...

Miami, Florida
Reviewed 8 March 2017 via mobile

Staff was great and helpful, I was there for business and the hotel was 5 min from the airport, food was very good ,the room was clean and I loved the bed ,only thing I did not like was the dirty windows to see out of room 526

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Helpful?
Thank John C
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear John C: Thank you for your comments regarding your stay with us. Glad to read that your guest room and hotel services met your expectations. We will address the cleanliness of our windows. I look forward to welcoming you to the Sheraton Brookhollow again. Tom Harwell

Philadelphia, PA
Reviewed 6 March 2017

The Sheraton Houston Brookhollow is right off of Interstate 60 which makes it easy to get to. About 20 minutes from IAH. Great staff. Restaurant and bar are both very good. Rooms are large and well furnished. Beds are very comforatable. Lots of parking in a mult-story garage.

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Helpful?
Thank patraveller2007
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear patraveller 2007 We thank you for your nice comments regarding our location and many added values. The Sheraton Brookhollow hospitality team truly cares about our customers and we will continue to strive to provide a great experience for every guest. I look forward to welcoming you to our hotel again. Tom Harwell

Metairie, Louisiana
Reviewed 20 February 2017

Stayed for Friday and Saturday with party of four in two rooms. Comfortable facility. Staff pleasant. Free parking in convenient garage. Free wi-fi. Had breakfast buffet which was good. About 20 minutes from downtown. Has shuttle to Galleria.

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Helpful?
Thank Dan H
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you Dan H. We are so glad to learn that you had a great stay at the Sheraton Brookhollow. Our free parking in a garage facility is a true plus and this is nice complimentary upgrade. Thank you for your business and loyalty to our hotel. I look forward to meeting you and welcoming you back to Houston and...

Reviewed 10 February 2017 via mobile

I had a decent experience at this hotel. Here were the positives: Every staff member I encountered was well trained, friendly , knowledge and helpful. The food was good, the bed was comfortable, the free internet service was nice. Here is what could have been better: The furniture in my room and the furnishings are showing wear and are in...

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Helpful?
Thank David T
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

David T Thank you for your compliments regarding our team's hospitable attitudes and their commitment to serve every guest. Meeting our guest's expectations is a top priority for all of our associates. Cleanliness is also a top priority and we will address this immediately. Our housekeeping team will be inspecting your guest room and we will insure that our hotel...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Welcome to Sheraton Houston Brookhollow Hotel.Whether your visit is for business or pleasure, feel at home at Sheraton Houston Brookhollow Hotel. Our guest rooms feature the celebrated Sheraton Sweet Sleeper bed and complimentary high-speed wireless internet access. Whatever your plans are, you'll find a feeling of welcome unlike any other at our Sheraton Hotel in Houston.Stay connected to home or the office with the Link at Sheraton, refresh in the outdoor pool, or re-energize with a workout in our fully equipped fitness center. Sheraton Houston Brookhollow Hotel has thought of everything you need for a memorable stay. All 382 Houston hotel accommodations feature the plush Sheraton Sweet Sleeper Bed, complimentary high-speed Internet, spacious work desks, ergonomic chairs, 37 inch flat screen TVs and Bliss bath amenities.Our hotel is conveniently located minutes from popular things to do in Houston such as world-class Houston museums, Houston shopping, dining and entertainment, as well as major business complexes like the George R. Brown Convention Center and Texas Medical Center. We offer free parking, free in-room Wifi, and a complimentary shuttle with scheduled runs to the world-famous Houston Galleria Shopping Center. ... more   less 

Additional Information about Sheraton Houston Brookhollow Hotel

Address: 3000 North Loop W, Houston, TX 77092-8810
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $121 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
Number of rooms: 382
Reservation Options:
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton
Sheraton Houston Brookhollow Hotel Texas
Hotel Style:
#72 Business Hotel in Houston
#92 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Houston Brookhollow Hotel staff and other travellers.
4 questions
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Dallas, Texas
London
Houston, Texas
over a year ago

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Questions? Get answers from Sheraton Houston Brookhollow Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms on the back side of the hotel for less highway noise”
CiciKiki, 9 Feb 2017 | Read review
“Ask for a room at the rear of the hotel, otherwise too noisy”
  • tube, definitely to be renewed
  • Nice sofa area in the room
  • restoroom, a bit old fashioned
  • relaxing bed
  • relaxing bed
  • Nice sofa area in the room
  • sink and mirrors
  • Coffe maker
444eleonorac, 13 Jan 2017 | Read review
“1st floor great”
RodJ649, 24 Aug 2016 | Read review
“We chose the highway side. We did not notice noise. If you prefer a calmer view, ask to face away from the highway.”
debbietravels2016, 23 Aug 2016 | Read review
“Get a room away from the elevator and the foot traffic”
stubbs25, 21 Jun 2016 | Read review
5 of 5