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Extended Stay America - Houston - Galleria - Uptown

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Traveller (22)
Room & Suite (12)
Dining (3)
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Overview
  • Excellent36%
  • Very good24%
  • Average13%
  • Poor13%
  • Terrible14%
Travellers talk about
“front desk”(35 reviews)
“grab and go”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Kitchenette
Multilingual Staff
Pets Allowed
2 Star Hotel
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Offers from Extended Stay America - Houston - Galleria - Uptown
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Rooms
2 Jul.3 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (169)
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All reviewsfront deskgrab and gohome away from homefull size fridgebudget hotellaundry roomhouston galleriathe general managerclean roomsbed was comfortablenice sizehouse keepingcoffee makerroyal sonestastaff was very friendly and helpfullocation is greatdefinitely stay here again
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31 - 35 of 160 reviews
Reviewed 27 July 2017

The driving traffic is horrendous! However, the location of the Hotel is a comfortable walking distance to shopping and eatery places. I loved it! Accordingly, I would recommended it to friend and others.More

Review collected in partnership with Extended Stay
Thank A6087SHrobertod
Response from 00esa, General Manager at Extended Stay America - Houston - Galleria - UptownResponded 28 July 2017

Thank you for staying with us, and for your wonderful feedback. We are thrilled that you loved our terrific location as well as our facilities. It's encouraging to receive comments like yours that let us know we are meeting our goal of service excellence. Thank...More

Reviewed 20 July 2017 via mobile

Terrible!! The room stinks and kitchen floor was sticky. The soap provided had a bad scent and was hard. If I would have seen the room beforehand, I would have never booked the room. They gave me one price over the phone and a higher...More

Thank Melissa S
Response from 00esa, General Manager at Extended Stay America - Houston - Galleria - UptownResponded 21 July 2017

Melissa, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has...More

Reviewed 14 July 2017

This hotel fits all my desires when looking to reserve a hotel room: cleanliness and safety. If you are just looking for a simple room that makes you feel safe and comfortable, this is the place to stay.More

Review collected in partnership with Extended Stay
Thank melissalE5794YZ
Response from 00esa, General Manager at Extended Stay America - Houston - Galleria - UptownResponded 14 July 2017

Melissa, thank you for sharing your experience at Extended Stay America - Houston - Galleria - Uptown. We are glad to see you loved the comfort of your clean room and enjoyed all the aspects we have to offer. We appreciate you recommending us online...More

Reviewed 11 July 2017

the hotel is in great location close to everything tight security at nite so u dont have to worry about ur cars the staff is great stacey,tanya and annette are very nice and funny clean rooms i recheck inwas breeze the paper work was done...More

Thank sammy c
Response from 00esa, General Manager at Extended Stay America - Houston - Galleria - UptownResponded 13 July 2017

Sammy, thanks for the positive review. We are delighted to know you had a relaxing stay at Extended Stay America - Houston - Galleria - Uptown and that you found our location to be convenient. Thank you for your kind compliments about Stacey, Tanya, and...More

Reviewed 4 July 2017 via mobile

We arrived at midnight, and they gave us uncleaned room. Since we had to switch rooms, I went down to concierge but the clerk left already without any note. Had to wait 10-15 minutes with my family. Finally we got a clean room, there's only...More

Thank no1mommyof3
Response from 00esa, General Manager at Extended Stay America - Houston - Galleria - UptownResponded 5 July 2017

Thank you for reviewing your stay at our hotel. We apologize for not living up to your expectations and regret the inconvenience caused. We will use your feedback as a training tool in an effort to improve our service and facilities going forward. We hope...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Laundry Service
Multilingual Staff
Room amenities
Microwave
Details
Price range
USD 76 - USD 99 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
USD 76 - USD 99 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (22)
Room & Suite (12)
Dining (3)
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Room Tips
"Stay away from the roadway"
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"Add baggage assistance and upgraded breakfast"
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"I was not told that the sofa bed was missing mattress, so they gave me a roll bed which was very..."
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"Smal work desk would be nice."
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