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The Westin Houston Memorial City

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The Westin Houston Memorial City
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481 Reviews from our TripAdvisor Community

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Showing 454: English reviews
Reviewed 13 November 2016 via mobile

Hotel is in a great location there is a mall connecting to it, pool, hot tub with a view over Houston which is amazing, there fitness room is nice with some barbell weights not typical at a hotel so this is a plus to me, staff was nice and friendly as well

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Helpful?
1Thank Agi_hernandez
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the great feedback! I was pleased to read that you enjoyed many of our amenities! We appreciate you taking the time to tell us about your experience and for choosing The Westin Houston, Memorial City. I will be sure to share your comments with our team. We hope to welcome you back soon. Thank you! Be...

Houston, Texas
Reviewed 12 November 2016

We hosted our Technology Conference for the first time here at the Westin and we will be back! The staff are outstanding-! From the ladies in the sales office to the rock star AV team to the catering staff. OH AND THE FOOD -!! ALL of our attendees raved about how fabulous the food was. The teams knew exactly what...

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Helpful?
1Thank Chrysse M
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Chrysse, Thank you for the positive feedback! We greatly appreciate you taking the time to tell us about your experience and for choosing The Westin Houston, Memorial City. We were pleased to read that you enjoyed the conference and the catering. I will be sure to share your kind comments with our team. We hope to welcome you back...

Chicago, United States
Reviewed 10 November 2016 via mobile

Checked-in. No recognition as a Platinum Member. Front desk called after I got to my room to offer a suite. Went back downstairs and they took the suite back. Stuck with a regular room. No offer the next day to make up for it. Staff overall were gracious. Poorly managed property however. Hotel is in a great location and new.

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Helpful?
Thank Jon P
TheWestinMemorial, Director of Operations at The Westin Houston Memorial City, responded to this review

Greetings Jon, I was extremely disappointed to read about your most recent experience at the hotel. The hotel prides itself on its customer service, and it is evident by your experience that we fell well short of our expectations. I would truly welcome the opportunity to speak with you to further discuss this unfortunate situation. Please contact me at Nicholas.McDermott@westin.com...

Reviewed 9 November 2016 via mobile

I travel for business to Houston a lot! I've stayed at many places and the Westin Memorial is my first choice EVERY time!!! Quiet rooms, highly attentive and super kind staff. I think of this "hotel" as a home away from home (and that speaks mounds in my books as I've never considered any other hotel as anything more than...

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Helpful?
Thank SiwwyWabbit
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the positive feedback! We greatly appreciate you taking the time to tell us about your experience and for choosing The Westin Houston, Memorial City. I will be sure to share your kind comments with our team. We hope to welcome you back soon! Be Inspired, Kerry Ringham General Manager

Houston, Texas
Reviewed 6 November 2016

I attended the Gateway to Americas Conference last week at the Westin Memorial City and the staff was fantastic. The food was amazing. Alisa Sosa was the catering manager for the event and she did an exceptional job with the presentation, the mix of food selected and the services. One night we had a mixer business social dinner and she...

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Helpful?
1Thank Texarrican1
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the positive feedback and for choosing the Westin! We truly appreciate everyone that takes the time to let us know how we are doing. I was pleased to read that you enjoyed your conference and that Elisa was able to take great care of your group. I look forward to welcoming you back to The Westin...

Houston, Texas
Reviewed 1 November 2016

I checked in super late and was helped by Shayla- she was plesent even in the wee hours of the morning and was quick with the check in process even though I didnt book my room before I came. good overall experience

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Helpful?
1Thank ajenkins842
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; Thank you for taking the time to share your experience at our property. I was pleased to read that you enjoyed your stay and we were able to accommodate you. I look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham General Manager

Winter Park
Reviewed 30 October 2016

As a platinum member I was upgraded to a 1 bedroom condo suite in the Tower building. The condo was incredible. I was upgraded even though I made my reservations via Hotwire so I was really shocked with the customer service from the staff. The condo was fitted with the finest furnishings especially the kitchen. Miele appliances including a wine...

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Helpful?
1Thank fdipace
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to share your experience at our property. I was pleased to read that you enjoyed your stay and that you were upgraded to one of our suites. Thank you for your loyalty. I look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham General Manager

Reviewed 27 October 2016

I recently booked one of the ballrooms to host a birthday celebration for my mother. Jeanette Pizano made the experience so very easy from beginning to end! She was very responsive to my inquires and emails, and helped me to plan a lovely party for my mother. Our family and several other of our guests also stayed at the hotel,...

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Helpful?
Thank Creshawn D
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Creshawn, Thank you for the positive feedback! We appreciate all guests that take the time to let us know about your experience and how our team is doing. We have shared this review with Jeanette and the entire Westin team. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Inspired, Kerry Ringham General...

New York City, New York
Reviewed 24 October 2016

This property's location is conveniently located for my work location. While a little bit more expensive than some of the other local options, the hotel is nicer. Out of three stays this year, I was upgraded to a (very nice) suite once, a larger room once and was then put in a shabby room. The on site restaurant is okay,...

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Helpful?
Thank Panerai987s
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to share your experience at our property. I was pleased to read that you have enjoyed your stays and establishments within walking distance. I will be sure to share your comments with our team. I look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Nicholas McDermott Director...

Dallas, Texas
Reviewed 23 October 2016 via mobile

Location was great, walkable to nice restaurants. Beds were lumpy and hard, not the heavenly bed. I adjusted the thermostat to 70 then it went right back to air conditioning at 78. At midnight I was not going to wait for maintenance. Hot tub and pool area very pretty but hot tub set at 87 (should be at least 100)so...

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Helpful?
Thank Ann S
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Ann; Thank you very much for your feedback! We greatly appreciate when guests take the time to leave a review about their experience. I have shared your comments to the appropriate departments so we can ensure that the issues, that you unfortunately encountered, will be on their radar to avoid them from happening again. Thank you again for your...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Houston Memorial City is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial city that includes a group of chef-driven restaurants, near CityCentre, Energy Corridor District, the Westchase District and offers the ultimate in comfort and relaxation. Whether traveling for business or leisure, a soothing and refreshing sanctuary during your stay is provided. The hotel has an 18th-floor infinity-edge pool, state-of-the-art fitness workout studio, a full-service Starbucks® on the 3rd floor and 30,000+ sq ft of event space. ... more   less 

Additional Information about The Westin Houston Memorial City

Address: 945 Gessner Rd, Houston, TX 77024-2855
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $178 - $518 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Houston Memorial City 4*
Number of rooms: 288
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Starwood and Jetsetter so you can book your The Westin Houston Memorial City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Houston Memorial City Hotel Houston
The Westin Houston Memorial City Texas
Hotel Style:
#16 Luxury Hotel in Houston
#49 Family Hotel in Houston
#55 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Houston Memorial City staff and other travellers.
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Questions? Get answers from The Westin Houston Memorial City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet halls and rooms”
 of 5 bubbles lausmith012474, 28 Jan 2017 | Read review
“avoid rooms by the elevators!”
 of 5 bubbles arsimes, 17 Jan 2017 | Read review
“If you are going during football season you might get to see the opposing team”
 of 5 bubbles LLS0921, 10 Jan 2017 | Read review
“Easy access to I10”
 of 5 bubbles BGuidry, 9 Jan 2017 | Read review
“ask for highest floor possible - away from elevators. ask for a room facing East (the mall)”
 of 5 bubbles MKPMWP, 1 Jan 2017 | Read review
5 of 5