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The Westin Houston Memorial City

Westin.comUSD 234*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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The Westin Houston Memorial City
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510 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Houston Memorial City
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Showing 483: English reviews
Reviewed 2 weeks ago via mobile

The barista was amazing, she brought great service, and always had a bright smile on her face when i asked for her name i believe it was Alejandra cant wait to come back, and get more service from that young lady

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Helpful?
Thank Eduardo A
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Eduardo, Thank you for taking the time to share your experience at our Starbucks. I was pleased to read that you enjoyed the service. I will be sure to share your kind comments with Alejandra and the team. We look forward to welcoming you back very soon. Thank​ you again! Be Well, Kerry Ringham General Manager

Houston, Texas
Reviewed 3 weeks ago

Our group held a 2 day / 3 session conference at the Westin Memorial City Houston, Full service Breakfast / Lunch / Dinner. Jeanette Pizano, Events/Catering Manager was wonderful start to finish! Her demeanor is professional, yet kind and caring. She has strong attention to detail and she expertly guided us through all of the planning details. There were several...

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Helpful?
Thank MNOP7
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the positive feedback and for choosing the Westin for your conference! We truly appreciate you taking the time to let us know how we are doing. I was pleased to read that Jeanette provided exception service for you. We will be sure to share your comments with her and the team. We look forward to welcoming...

Metro Manila, Philippines
Reviewed 3 weeks ago

houston weather is warm (not always good), but this hotel's staff is warmer (always good). buses are accessible to and from the hotel. bus service though, is not 24/7 in houston. this hotel has an access bridge to the memorial city mall, which is a good thing. the mall offers a diverse eating and shopping experience.

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Helpful?
Thank Perry H
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Perry, Thank you for taking the time to share your experience at our property. I was pleased to read that you enjoyed your stay with us. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham General Manager

Reviewed 3 weeks ago

My husband and I stayed here for my birthday weekend. This is our favorite hotel and every time we visit we are amazed by the overwhelming hospitality, customer service, and professionalism that is shown to us. Mr. Ali Pettway is the most warming, caring, and friendliest person my husband & I have ever encountered at a hotel. His customer service...

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Helpful?
Thank Elaina J
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Elaina, Thank you for taking the time to share your experience at our property. I was pleased to read that you and your husband enjoyed your stay with us and that you left refreshed and renewed. We enjoy seeing testimonials like yours very much. I will be sure to share your kind comments with Ali, Gia, Tiffany and the...

Wilton, Connecticut
Reviewed 3 weeks ago

I stayed in room 1111 this past week. First the good. The room is large and quite modern. It is quiet, and the fact they did not charge for wi-fi was appreciated as their competition does not do this and Westin still tends to do it. Now the bad. The safe was broken and had to be fixed upon check...

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Helpful?
Thank AcuraTl10
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to share your review of our property. I was extremely disappointed to read about your most recent experience at the hotel. It is evident from your experience that we fell well short of our expectations. I will be sharing this review with our team and will ensure that specific departments will work on...

Reviewed 3 weeks ago via mobile

I frequent this Starbucks due to it's convenient location to my workplace. I would like to compliment a staff member. Mildred always has a smile on her face, knows me by name, introduces me to new staff, even knows my favorite drinks! She makes me feel like a VIP! I look forward to seeing her on my visits. Not only...

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Helpful?
Thank Tlmeeks
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to share your experience at Starbucks in the Westin Memorial City. I will be sure to share your kind comments with Mildred and the team. We're pleased to know that a fellow neighbor visits our Starbucks. We will see you soon. Thank​ you again! Be Well, Kerry Ringham General Manager

Minneapolis, Minnesota
Reviewed 3 weeks ago

I'm a regular visitor to Houston for work and despite having the option of several places to stay, my preference is always this Westin. Great facility but the service, in particular, is phenomenal. Hats off to Ethan for his recent assistance in getting me set up, help with booking my next visit, and always greeting me by name and with...

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Helpful?
Thank schoolio
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to share your experience at our property. I was pleased to read that you enjoyed your stay with us. I will be sure to share your kind comments with Ethan and the team. We look forward to welcoming you back to The Westin Houston, Memorial City very soon. Thank​ you again! Be Well,...

Houston, United States
Reviewed 4 weeks ago

The experience was A+ from the starting point. All my expectations were not met but exceeded. The Association has received many compliments from the attendees as to the impact this property made. The staff managed our needs as well as handled last minute requests with ease.

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Helpful?
Thank Mary Lou G
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Mary Lou, Thank you for the positive feedback and for choosing the Westin! We truly appreciate you taking the time to let us know how we are doing. I was pleased to read that you and the attendees enjoyed your event. We look forward to welcoming you back to The Westin Houston, Memorial City soon. Thank you again! Be...

Fort Worth
Reviewed 4 weeks ago

My wife and her friend have stayed here twice in the last month. Both times they were very impressed with a young man that works as a bell hop there. His name is Toriano (I hope I spelled it correctly). They said that he has the best personality and attitude about his job and his customers. If we are staying...

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Helpful?
Thank Mike M
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Mike, Thank you for taking the time to share your experience at our property. I was pleased to read that you enjoyed your stay with us. I will be sure to share your kind comments with Toriano and our team. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham General...

Missouri City, Texas
Reviewed 4 weeks ago

This is a very nice hotel. Located across the street from Memorial City Mall, where there are are some very nice restaurants. The rooms are very nice. We had the corner suite, it was very roomy. I loved the swimming pool on the 18th floor. Beautiful view.

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Helpful?
Thank sdm0037
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to share your experience at our property. I was pleased to read that you enjoyed your stay with us and took advantage of our 18th infinity edge pool. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Houston Memorial City is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial city that includes a group of chef-driven restaurants, near CityCentre, Energy Corridor District, the Westchase District and offers the ultimate in comfort and relaxation. Whether traveling for business or leisure, a soothing and refreshing sanctuary during your stay is provided. The hotel has an 18th-floor infinity-edge pool, state-of-the-art fitness workout studio, a full-service Starbucks® on the 3rd floor and 30,000+ sq ft of event space. ... more   less 

Additional Information about The Westin Houston Memorial City

Address: 945 Gessner Rd, Houston, TX 77024-2855
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $205 - $550 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Houston Memorial City 4*
Number of rooms: 288
Reservation Options:
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Also Known As:
The Westin Houston Memorial City Hotel Houston
The Westin Houston Memorial City Texas
Hotel Style:
#12 Luxury Hotel in Houston
#49 Family Hotel in Houston
#55 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Houston Memorial City staff and other travellers.
9 questions
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Questions? Get answers from The Westin Houston Memorial City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The mall is across the street”
920sherria, 15 May 2017 | Read review
“Higher floors have great views of the city”
kimsY235KP, 15 May 2017 | Read review
“Great service, great food, great rooms, and clean facility.”
personalp2015, 15 May 2017 | Read review
“We love facing the city”
28elainaj, 1 May 2017 | Read review
“Room far exceeded expectations, floor 10 or higher”
WileyG762, 17 Apr 2017 | Read review
5 of 5
Westin.com
USD 234* /night
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Booking.comUSD 259
Hotels.comUSD 234
Orbitz.comUSD 234
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Prices are for 1 room, 2 adults
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