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The Westin Houston Memorial City

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The Westin Houston Memorial City
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439 Reviews from our TripAdvisor Community

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Showing 414: English reviews
1 review
Reviewed yesterday NEW via mobile

I stayed overnight due to a family member in the hospital which is located next door. Jose Hurtado in the grill was wonderful! Excellent customer service. Also, Brit at the front desk was very helpful. The room was gorgeous and I will come back under better circumstances when everyone is healthy.

Helpful?
Thank Lydia J
Houston, Texas
1 review
Reviewed 5 days ago NEW

From the moment I checked in to the point where I checked out, the graciousness and service that hotel staff provided was second to none. They were very accommodating for the night, to a point where it appeared they were going out of their way to make my stay a great one. The receptionist that stood out the most though... More 

Helpful?
Thank drewmbiam
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 days ago NEW

My husband and I had the pleasure of spending our wedding night at this property. Kelly and Kerry generously upgraded us due to the occasion and the room was EXQUISITE. The room had an open floor plan, huge bedroom (mattress was sooo comfortable), living room, dinning room, with an incredible view. The bathroom...wow! The shower could've fit 4 people in... More 

Helpful?
Thank MrsCaballero
1 review
Reviewed 5 days ago NEW

We stayed last week at the Westin with our daughters - 8 and 11. They were thrilled with their stay. They knew we were going to the AG store, but did not know about the special AG package at the hotel. They were so excited when they came in the room and saw the beds and the cake pops. The... More 

Helpful?
Thank Kate M
Victoria, Canada
Level Contributor
155 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 1 week ago

The Westin is a decent hotel. The check-in driveway can get congested due to the events the have at the hotel. Walkway access to the mall but it is quicker to take the street access. The hotel does not have club lounge which is disappointing. Pool area very nice on the 18th floor but traffic noise is loud. Good spot... More 

Helpful?
Thank tgrdecker
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

On a recent trip to Houston we stayed at the Westin Memorial City - what a great time we had. The manager Abril sent an email before we arrived and made us feel really welcome. The foyer was already decorated for Christmas and the waterfall in the bar made a stunning backdrop. Our room with its super king size bed... More 

Helpful?
Thank Bridgette P
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 1 week ago via mobile

I have stayed at the Westin for 2 separate business trips in November and was very pleased with the stay. Hotel is nice and clean and staff very friendly. Super location with a bridge that connect directly to the mall!

Helpful?
Thank Martedal
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the great feedback! We appreciate you taking the time to tell us about your experience and for choosing The Westin Houston, Memorial City. We hope to welcome you back soon! Be Inspired, Kerry Ringham General Manager More 

Houston, Texas
1 review
Reviewed 2 weeks ago

We are so pleased with our choice to have our wedding reception here! The staff was incredibly accommodating and all the food for the reception was amazing!! The wedding guests all made it a point to tell us how much they enjoyed the meal! The food was very important to us and it was great to hear that the delicious... More 

Helpful?
Thank jaramckee
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the positive feedback! We greatly appreciate you taking the time to tell us about your wedding reception and for choosing The Westin Houston, Memorial City on your big day. I will definitely share your fantastic comments with our team. We hope to welcome you back for a staycation or other event in the future. Thank you... More 

Houston, Texas
1 review
Reviewed 2 weeks ago

I am a travel arranger for my company and Judy Whatley was absolutely wonderful to work with as she helped me through some complicated arrangements from beginning to end. My guests had a great stay and felt well cared for and are looking forward to their next visit!

Helpful?
Thank ssimmons2016
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to share your experience at our property. I was pleased to read that you and your guests enjoyed staying with us. I will be sure to share your comments with Judy and the team. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham General... More 

1 review
Reviewed 2 weeks ago

I recently rented 7 rooms and the presidential suite for a trade show hosted in the Westin. I decided to use the suite to bring customers up to review our software with my engineer. The staff (Corey Smith) spent no less than an hour assisting me on getting fold out tables and linens to to use for the set up.... More 

Helpful?
Thank James S
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings James, Thank you for the fantastic feedback! We greatly appreciate you taking the time to tell us about your experience. I will be sure to share your kind comments with our team and especially Corey. We have a solid team that I'm proud of. We are very pleased that you choose the Westin and we look forward to welcoming... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
The Westin Houston Memorial City is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial city that includes a group of chef-driven restaurants, near CityCentre, Energy Corridor District, and the Westchase District. Our hotel has an infinity pool and 30,000+ sq ft of event space. ... more   less 

Additional Information about The Westin Houston Memorial City

Address: 945 Gessner Rd, Houston, TX 77024-2855
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $151 - $429 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Houston Memorial City 4*
Number of rooms: 288
Reservation Options:
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Also Known As:
The Westin Houston Memorial City Hotel Houston
The Westin Houston Memorial City Texas
Hotel Style:
#18 Luxury Hotel in Houston
#49 Family Hotel in Houston
#55 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Houston Memorial City staff and other travellers.
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Questions? Get answers from The Westin Houston Memorial City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best Views”
 of 5 bubbles drewmbiam, 28 Nov 2016 | Read review
“Room #2108”
 of 5 bubbles MrsCaballero, 28 Nov 2016 | Read review
“The luxury suites are well worth the money! Beautiful, very clean and large functional living spaces.”
 of 5 bubbles jaramckee, 18 Nov 2016 | Read review
“Loved the rooms”
 of 5 bubbles chryssem, 11 Nov 2016 | Read review
“great location, close to restaurant and shopping center. Ask for downtown view rooms, the night view is beautiful.”
  • views from room
  • night views from my room
 of 5 bubbles Texarrican1, 5 Nov 2016 | Read review
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