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Recently had an opportunity to have a drink and a couple of appetizers at the lounge. Lovely setting. Great food. Highly recommend flatbread. Manager Jeffrey Ong and his staff could not have been more solicitous!
They say people make the experience and obviously Westin has hired some great people, surrounded them with a great property and creates a great customer experience.
I was in Houston visiting my mother at Herman Memorial hospital as she was admitted for complications from the...More
Response from TheWestinMemorial, General Manager at The Westin Houston Memorial CityResponded 8 February 2018
Thank you for taking the time to share your experience at our property. We are sorry to hear about your mother so please accept our deepest condolences to you and your family. But I was pleased to read that you enjoyed your stay with...More
Stayed at the this Westin on a recent business trip. The hotel is in a good location with easy access to the Katy freeway. Lots of restaurants and shops in the vicinity.
The room we were in was well sized, modern and clean. The hotel...More
Response from TeamMarriott, General Manager at The Westin Houston Memorial CityResponded 5 days ago
We appreciate you choosing our hotel and for providing valuable feedback. We apologize for the service issues which inconvenienced you during your stay with us. Our team strives to provide impeccable service and timely responses to our guests' needs, and we are sorry for letting...More
Once again, the Westin was spectacular! This is our second visit to this particular Westin and they did not let us down. Ali at the front desk was amazing. I mentioned that my daughter and I were staying a few days for a quick spring...More
Our visit to 024 Grill for breakfast was outstanding! Renai and Viviana were amazing servers!! Our entire experience at the Westin Houston was very accommodating! Make sure to ask for the American Girl Experience if you have a daughter!!!More
Thank Ginny J
Response from TheWestinMemorial, General Manager at The Westin Houston Memorial CityResponded 4 days ago
How wonderful to hear that you had such a great experience at our 024 Grill and thank you for your kind comments regarding Renai and Viviana. We hope to get another opportunity to have you and your daughter experience the American Girl Package...More