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Candlewood Suites Houston NW - Willowbrook

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Traveller (9)
Room & Suite (19)
Pool & Beach (3)
Overview
  • Excellent50%
  • Very good43%
  • Average0%
  • Poor5%
  • Terrible2%
Travellers talk about
“room was clean”(4 reviews)
“flat screen”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Suites
Fitness centre
Kitchenette
2 Star Hotel
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Offers from Candlewood Suites Houston NW - Willowbrook
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Offers from Candlewood Suites Houston NW - Willowbrook
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Rooms
29 Apr.30 Apr.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (37)
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36 results
Traveller rating
18
15
0
2
1
Traveller type
Time of year
LanguageEnglish
18
15
0
2
1
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All reviewsfull size fridgeroom was cleanflat screenfront deskwithin walking distancestay there againbusiness tripnice hotelkitchenettegymrateshousekeeping
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1 - 5 of 36 reviews
Reviewed 10 February 2018 via mobile

It’s a nice hotel. Tucked behind another older hotel....definitely shows it’s age but it was clean. Staff was friendly. Not in a bad spot but not really any restaurants nearby or within walking distance.

Thank YourMomLovesToast
Hotel's Favourite
Reviewed 8 September 2017 via mobile

Needed a place to stay close to work so as staffing would not be an issue. Candlewood did not disappoint! The staff was very friendly and accomodating, especially front desk guy in morning (tall, slim, with glasses). Room was clean and weddings were comfortable. When...More

Thank Queences
Response from Sam P, General Manager at Candlewood Suites Houston NW - WillowbrookResponded 19 September 2017

Hello Queences, Thank you for giving us your feedback. We are glad we could be your home away from home for a week. We are so happy to hear that you enjoyed your time in our hotel. We hope to see you soon! Sam P....More

Reviewed 8 February 2018

Upon my arrival, I was greeted with a very friendly welcome! I was joining my husband who was traveling for business. He requested that a key be left at the front desk for me. When I was checking in, they knew exactly who I was...More

Thank Phyllis K
Response from Sam P, General Manager at Candlewood Suites Houston NW - WillowbrookResponded 10 February 2018

Hello 602phyllisk We appreciate you taking the time to give us your feedback. We are glad to know that you enjoyed your recent visit to the Willowbrook area. We hope to see you soon! Sam P. General Manager Candlewood Suites Willowbrook

Reviewed 30 May 2017 via mobile

This property is poorly maintained. My bathtub filled with sewage and I had to change properties. Management knew of this problem but put me in this room anyways. It is also located in an area that is not walking distance to restaurants.More

Thank Wireline .
Response from Sam P, General Manager at Candlewood Suites Houston NW - WillowbrookResponded 1 June 2017

Dear Wireline, We do appreciate you taking the time to let us know about your recent stay, and we are so sorry for the less than exceptional experience you encountered during your recent stay. Please know that we are dedicated to providing comfortable, relaxing, and...More

Reviewed 23 March 2017

The first impression is bad. It's located in a bad area. Unless you know exactly where it is, you won't find it. It's behind a used car dealer and another hotel. Only a small driveway connects it to the road. When leaving, you can't actually...More

Thank ChrisCgeo
Response from IHGService, Guest Relations Manager at Candlewood Suites Houston NW - WillowbrookResponded 7 April 2017

Hello ChrisCgeo, Thank you for staying with us and for leaving a review. It is unfortunate that you were not able to fully enjoy your stay with us due to the general condition of the hotel, the smell of smoke in the hallways and the...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Laundry Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Room amenities
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Details
Price range
USD 84 - USD 106 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#42 Best Value Hotel in Houston
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 84 - USD 106 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#42 Best Value Hotel in Houston
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (9)
Room & Suite (19)
Pool & Beach (3)
Business Centre & Event Rooms (2)
Questions & Answers
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Room Tips
"Ask to smell it first."
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"I would assume all rooms are just as good as ours was"
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"Lower floor seem to have air conditioning in halls, upper floors do not."
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"First floor has the it all."
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