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I was unhappy as soon as I got there because I didn’t realize there was an 18.00 a day parking fee. Then I went to get an omelette from the kitchen and it was 9.00 so I was expecting like an ihop omelette. It looked...More
Response from Max J, General Manager at Aloft Houston by the GalleriaResponded 19 January 2018
Thank you for your review about your experience during your recent stay.
We do apologize that you were unhappy about your stay and we can understand and empathize with you. We take pride in ensuring that all our amenities and pricing are up...More
First we got a special rate thru Groupon. We haven’t traveled with our fur baby much and didn’t want to go without her. Aloft doesn’t charge extra or non refundable cleaning fee, so we were overjoyed. The room was nice. Bed a bit lumpy but...More
I’ve stayed here before a few years ago and from that previous stay until now there’s been a decline in the quality.
My room looked like it was cleaned in a rushed manner. There was some trash left on floor under the counter, no soap...More
Thank Robert P
Response from Max J, General Manager at Aloft Houston by the GalleriaResponded 17 January 2018
We are so happy you enjoyed the comfort of our bedding as every room has a Westin Heavenly bed installed in it, our great location in the Galleria as well as guest service oriented team of talent.
We truly appreciate the review and...More
Our stay wasn’t terrible but honestly the worst I’ve experienced. It wasn’t very clean but the decor was nice, awful customer service but great location, no complimentary breakfast and the food is ridiculously expensive, the pool is about 3ft deep all around and although it...More
Was in Houston for only 1 night in November and decided to stay near the Galleria area, very good location (short walk)to go shopping and to the restaurants at the Galleria. The 3 different hotel personnel that I spoke with were extremely friendly, helpful, and...More