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DoubleTree by Hilton Houston - Greenway Plaza

1,004 reviews
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Traveller (103)
Room & Suite (45)
Dining (11)
Overview
  • Excellent48%
  • Very good27%
  • Average15%
  • Poor7%
  • Terrible3%
Travellers talk about
“lakewood church”(60 reviews)
“joel osteen”(12 reviews)
“double tree”(41 reviews)
Wifi
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
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Offers from DoubleTree by Hilton Houston - Greenway Plaza
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
28 Jan.29 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,004)Write a Review
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All reviewslakewood churchjoel osteendouble treewalk in closetparking garageroom servicenice hotelfront desk staffgreat staybusiness tripbreakfast buffetupon checkthe room was nicebusiness travelerbed was very comfortablebusiness centerfree shuttle
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131 - 135 of 976 reviews
Reviewed 26 April 2017

Very nice hotel, food was good, staff for the most part was good, good quality for the money, comfortable and clean room. Dining room staff was unhelpful and treated us like an annoyance but that is really the only negative of the entire stay.I would...More

Review collected in partnership with DoubleTree by Hilton
Thank Laurie V
Response from MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway PlazaResponded 28 April 2017

Thank you for your feedback Laurie. I apologize for the poor service you received in our restaurant. I will share your comments with my team to make them aware of how perception can be everything. I hope you have a chance to stay with us...More

Reviewed 26 April 2017

We had family and friends staying at the hotel for a special birthday celebration. Because of the location I was able to walk to the any event outside of the hotel attend church and enjoy breakfast with my family.

Review collected in partnership with DoubleTree by Hilton
Thank rodneym23
Response from MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway PlazaResponded 27 April 2017

Thank you for your 5 STAR review of the Doubletree Greenway Plaza. I happy to hear that the Birthday celebration went well. Hope to see you back soon. Mark Yakoubek Rooms Director

Reviewed 25 April 2017

Valet parking was expensive $27 per night, also self parking was $20 per night. Parking really needs to be less expensive and less of an hassle.Service was wonderful from entire staff from arrival to departure! Great place to stay!! Keep up the terrific work and...More

Review collected in partnership with DoubleTree by Hilton
Thank Thetrutham17
Response from MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway PlazaResponded 27 April 2017

Thank you for your 5 Star review of the Doubletree Greenway Plaza. I am delighted to hear that your Easter Weekend at the hotel and Lakewood Church was enjoyable. I hope you have a chance to visit us again soon. Mark Yakoubek Rooms Director

Reviewed 25 April 2017

The hotel is great, the staff is good. The tipping you have to do in order to park and the price of parking is too high. We had two cars and only needed one there for about 30 min. Still had to pay the daily...More

Review collected in partnership with DoubleTree by Hilton
Thank Johnita G
Response from MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway PlazaResponded 27 April 2017

Thank you for your feedback. Although tipping is appreciated, it is not mandatory. Both self parking and valet parking are options at the hotel so finding the one that best suits your needs may be the best route. We look forward to your return. Mark...More

Reviewed 24 April 2017 via mobile

This Doubletree looks very nice & is located in the Greenway Plaza, which means there's near by restaurants on the lower level linking nearby businesses. Upon entering the hotel it's very quaint, semi-elegant atrium & decent reception area. Next to the check-in desk (lobby), is...More

Thank Fonda W
Response from MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway PlazaResponded 27 April 2017

Thank you for your feedback. Honest detailed comments like yours are appreciated as we are always looking for ways we can improve our operation. I hope you will consider staying with us again in the future. Mark Yakoubek Rooms Director

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Tennis Court
Details
Price range
USD 93 - USD 267 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Luxury Hotel in Houston
#44 Romantic Hotel in Houston
#75 Family Hotel in Houston
#86 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 93 - USD 267 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Luxury Hotel in Houston
#44 Romantic Hotel in Houston
#75 Family Hotel in Houston
#86 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (103)
Room & Suite (45)
Dining (11)
Pool & Beach (1)
Hotel & Grounds (74)
Bathroom (12)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Elizabeth T
14 January 2017|
AnswerShow all 2 answers
Response from MarkHouston | Property representative |
You can enter our self parking at the front entrance of the hotel across from the valet parking desk. Before entering the hotel you will pay the designated fee for the length of time you will be in the garage. The function... More
0
Votes
Gardixon
Who does a hotel guest have to be in order to get a room on the top floors. When it was Rennasance we had no problems with this however now it's like pulling teeth, especially if we get Debra (the very petite girl at the desk) to check us in. I'm an honors member and have provided my preferences, one of which is a high floor. She refused to give me a room I requested even though they were available. I should have checked in online. She gave me a floor lower than what I could have gotten if I had checked in online. In fact, she is always that way with me. It seems that she has a problem with going over and beyond for her customers. Doesn't it count that I am a longstanding guest with Hilton and hhonors? Can you all consider that please? That's the reason why your guests join your club, to get extra perks, however if we are denied when we book, that is so unfair.
9 June 2016|
AnswerShow all 2 answers
Response from reviewnator | Reviewed this property |
I always check via the app and able to select the highest floor possible. I've gotten it at the top floors plenty of times. Use the app to bypass the counter along with getting a digit key. They recently upgraded all the... More
1
Vote
lakeperson1
7 January 2016|
Answer
Response from MarkHouston | Property representative |
Julie, The hotel does not have a shuttle to the game. IAH airport is approximately 25 miles from the hotel. Unfortunately, we do not operate an airport shuttle. I recommend either a cab or a ride service such as Uber.
0
Votes
Room Tips
"Awful customer service, charged me twice"
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"every room is pretty good the higher you go the better the view of the city"
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"Higher floors if you want a view"
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"Select corner rooms"
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