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DoubleTree by Hilton Houston - Greenway Plaza

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#39 of 501 Hotels in Houston
Certificate of Excellence
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DoubleTree by Hilton Houston - Greenway Plaza
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854 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Houston - Greenway Plaza
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Showing 828: English reviews
Houston, Texas
Reviewed 20 August 2016

The experience from the front door to the maid was exceptional and the best of my 50 years of traveling. I have traveled every state in the US and most of the countries outside the US. The most pleasant-efficient staff from top to bottom.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank D8031OTjackies
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

WOW-thanks for a great review of the Doubletree Greenway Plaza. Any 'good' hotel is only as good as the staff that make the place run from day to day. I am lucky to have a committed team of hospitality professionals working with me. Thank you for recognizing them. I will share your comments with the entire team. We hope to...

Frisco
Reviewed 18 August 2016

We made a trip from Dallas to Houston which is already a horrible drive. As soon as we get there, they inform me that there is going to be an extra $150 in charges plus the fact that you have to actually pay for parking when you stay at this hotel. In my opinion, the parking should be included in...

Review collected in partnership with DoubleTree by Hilton
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Thank 321jarrettl
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thanks for your feedback. I am sorry to hear that the parking fee was a surprise for you. Although most full service hotels in the heart of a city like Houston do have parking fees, perhaps there is something we can do to better communicate that to our incoming guests. I appreciate you taking the time to send your comments...

Hallettsville
Reviewed 17 August 2016

From check in to check out and all in between I am completely satisfied! I experienced excellent customer service. All staff, very helpful & friendly. The food in dining room was a 10! Highly recommend Doubletree Hilton to All!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank wendym7174
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thank you for your 5 STAR review of the Doubletree Greenway Plaza. It is great to hear that our staff took good care of you and you enjoyed your stay. We share these comments with the team and appreciate you taking the time to let us know how we are doing. We look forward to your next visit. Mark Yakoubek...

Austin, Texas
Reviewed 15 August 2016 via mobile

Room rates are quite reasonable for such a nice place. I have paid more at other Doubletree hotels, in Houston and other cities, but have never received a better value. We stayed in a corner room which was spacious, had a walk in closet, separate sinks and a spacious countertop, separate room for bath and toilet. It is clear that...

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Helpful?
Thank HappyDogTX
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thanks for a great review. I will share your comments with my Housekeeping team as I know they will appreciate your attention to detail and kind words. We hope to see you back with us soon. Mark Yakoubek Rooms Director mark.yakoubek@Hilton.com

La Quinta, United States
Reviewed 14 August 2016

Used to be a very good business class property...slipped too far and am making new arrangements. Management has lost touch with customers and staff turnover is a problem...experienced replaced by young untrained who lack the customer service spirit and drive mature professionals possess.

Review collected in partnership with DoubleTree by Hilton
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Thank Robert B
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thank you for your feedback. We are sorry to see you go. I hope you will consider staying with us in the future. Mark Yakoubek Rooms Director mark.yakoubek@Hilton.com

New York City, New York
Reviewed 8 August 2016

My fiance and I only stayed at the Double Tree one night, but it was extremely pleasant. Our room was spacious and clean. The bed was very comfortable and the food we ordered from room service was delicious. The lobby area was warm and inviting. There were lots of places to sit and work, along with a Starbucks and a...

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Helpful?
Thank ShopWithVal
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thank you for a great review. My team will be happy to hear that you enjoyed your time with us. I hope you have a chance to visit us again soon. Mark Yakoubek Rooms Director mark.yakoubek@Hilton.com

Baton Rouge, Louisiana
Reviewed 8 August 2016

So here's the thing. This is a good middle of the road hotel. If you don't mind spending the money I would definitely recommend a different Hilton brand. The rooms with DoubleTree are just so-so. I will the one here a Greenway Plaza was nice for the value. We stayed in a corner king room on the Hilton Honors floor....

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Thank Marcus A
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thanks Marcus for your feedback. We are lucky to have Patricia on our team. I will share your comments with her. Mark Yakoubek Rooms Director mark.yakoubek@Hilton.com

San Antonio, Texas
Reviewed 7 August 2016

Snagged the AAA rate, for a double queen. Room exceeded our expectations. We picked our room the day before via the hotel website, but it was not honored. However, it was quiet (even near the elevator). Parking is underground, & a bit tight, but secure. Workout room & pool seemed nice, but we did not use them. Elevators are very...

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Thank nurse01_12
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thanks for taking the time to share your comments. In addition to a great room at a great price all of our staff are dedicated to exceeding your expectations. Hope to see you back soon. Mark Yakoubek Rooms Director mark.yakoubek@Hilton.com

Washington DC, District of Columbia
Reviewed 1 August 2016

For the purpose of our reunion this was a good location. We kept everything in house. It is some distance from major attractions in Houston but locals tell me that isn't relavent since everything is spread out in Houston. No pool or workout amenities Breakfast is good.

Review collected in partnership with DoubleTree by Hilton
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Thank LaWanda R
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thank you for staying with us Lawanda. The fact that we have a beautiful outdoor pool and fitness center should have been pointed out to you by my staff. I am certain you would have enjoyed it. Perhaps on your next visit. See you soon. Mark Yakoubek Rooms Director mark.yakoubek@Hilton.com

Mauldin, South Carolina
Reviewed 31 July 2016 via mobile

Lobby and room were beautiful and spacious. That's whereby positivity ends. The A/C unit drained constantly from the ceiling into the bathroom sink, splashing all over the counter and floor. My husband slipped and fell in the shower; no nonslip mat. Management made no apology at all. Did not receive a room upgrade doe gold members and our room on...

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Thank HarleyPanda
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Dear HarleyPanda, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered with your husband slipping on the floor and that you were disappointed with the view from your room. If you return to our area, we hope you’ll stay with us again and...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
This luxury hotel in Houston, TX, offers spacious, club-style guest rooms, all with floor-to-ceiling windows and impressive views of downtown Houston and River Oaks. All of our rooms have modern amenities and feature plush furnishings, sumptuous bedding, WiFi, a walk-in closet and luxury bathrooms with a separate shower and granite vanities. ... more   less 

Additional Information about DoubleTree by Hilton Houston - Greenway Plaza

Address: 6 Greenway Plz, Houston, TX 77046-0601 (Formerly Renaissance Houston Hotel Greenway Plaza)
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $162 - $376 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Houston - Greenway Plaza 4*
Number of rooms: 388
Reservation Options:
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Also Known As:
Renaissance Houston
Houston Renaissance
DoubleTree By Hilton Houston - Greenway Plaza Texas
Hotel Style:
#21 Luxury Hotel in Houston
#44 Romantic Hotel in Houston
#86 Business Hotel in Houston
#94 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Houston - Greenway Plaza staff and other travellers.
11 questions
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Fort Worth, Texas

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Questions? Get answers from DoubleTree by Hilton Houston - Greenway Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The corner rooms were quite nice.”
 of 5 bubbles RossF309, 13 Oct 2016 | Read review
“Become an honors member for the free wi-fi and honors member floors”
 of 5 bubbles 400anthonyp, 25 Sep 2016 | Read review
“stayed on the 8th floor, quiet and very nice view”
 of 5 bubbles 38olfah, 15 Sep 2016 | Read review
“Ask or book a corner room which tend to be larger than regular rooms”
 of 5 bubbles reviewnator, 14 Sep 2016 | Read review
“Our room on the 17th floor was quiet. Get even #'d rooms, & the sun rising will not wake you.”
 of 5 bubbles nurse01_12, 6 Aug 2016 | Read review
5 of 5