We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

BEST WESTERN Heritage Inn

PricelineUSD 82*
View Deal
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 110*
USD 82*
Great Deal
USD 83*
USD 83*
Compare best prices from top travel sites
and 8 more sites!
Professional photos
BEST WESTERN Heritage Inn
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

130 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 121: English reviews
Start your review of BEST WESTERN Heritage Inn
 Click to rate
San Antonio, United States
Reviewed 2 days ago NEW

Outstanding service and amenities...offering was best available in cost vs. service! Would definitely recommend this location on any type of temporary lodging request. A to Z excellent rating from this very satisfied customer.

Review collected in partnership with Best Western
 Report
Helpful?
Thank jameseV9625GB
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Dear James, Thank you for choosing to stay with Best Western Heritage Inn. We are very glad that you took time to answer our online survey with such great scores. Your positive input will be share with all our staff. This is very important, so that we can continue to serve our future guest, as well as yourself with our...

Vancouver, British Columbia, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 31 July 2016 via mobile

Having stayed in every possible configuration of motels and hotels, for the money I would put this one on top. The room was recently redone, very nice. We didn't get stuck at the far end of the corridor. Breakfast was full on, I would like to have a choice with the eggs though, not a fan of scrambled. Great pool,...

 Report
Helpful?
Thank GlobalTouristedolson
About Hotel's Favourite Review
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Dear Valued Guest, On behalf of Best Western Heritage Inn and our staff we thank you for your time to respond to our online feedback. We appreciate and value our customers and are very happy to know that you had an exceptional experiance during your stay with us. It is always a pleasure to recieve positive feedback and we would...

Beaumont, United States
Reviewed 1 week ago

Really great stay. No problems with the staff they were really great people. I went out in Houston. It was very easy to find off of I-10. They made sure I knew when breakfast was and the staff was very helpful. I would chose this hotel again once I go back to Houston.

Review collected in partnership with Best Western
 Report
Helpful?
Thank jasonwH3711LN
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Dear Jason, We are very pleased that you answered our online survey with such great scores. This is a great inspiration for all our staff, and helpfull fo our future residents. We Thank you for choosing to stay with Best Western Heritge Inn - Housto, Tx. and that your stay was very pleasant. We hope to see you soon in...

Reviewed 1 week ago

The rooms are nice and comfortable. The staff was very helpful and available to make me feel relaxed. Thank you for making my trip to Houston a positive one. Will return back soon. The breakfast area was large and the menu of items available were diverse. Coffee was excellent!! Thank you.

Review collected in partnership with Best Western
 Report
Helpful?
Thank Jose G
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Dear Valued Guest, On behalf of myself and all our staff, we thank you for staying with Best Western Heritage Inn. We are happy that you took time out of your busy schedule to answer our online survey regarding your recent and enjoyable stay with us. Your feedback is very important to us, and it is always nice to hear...

Houston, United States
Reviewed 1 week ago

Our stay was wonderful. Staff was very kind and courteous. Hotel room's were very clean, and the bed was comfortable. For the price you cannot beat it. Downside is they don't do breakfast until 9 am like it says, they start picking up and turning everything off 10 minutes early. So if you want breakfast go at 8:30. Parking and...

Review collected in partnership with Best Western
 Report
Helpful?
Thank L2453HWandrewe
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Dear Guest, Thank you for telling us about your great experience at our hotel. We are glad that you also enjoyed our staff members service. We thank you for taking your valuable time to answer our online survey, being this information will help us to continue to create a more enjoyable experiance for our future guest, as well. On behalf...

Beaverton
Reviewed 4 weeks ago

I was in Texas with my son to visit colleges, and this hotel did a good job of providing a convenient, comfortable overnight stay. I might try to get closer to the colleges if I were to go again, but the staff was helpful and breakfast was very well done.

Review collected in partnership with Best Western
 Report
Helpful?
Thank jeanpZ9540TF
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Dear Valued Customer, We are very glad to have met your expectations at Best Western Heritage Inn. It is always a pleasure to hear great feedback from our guest. Thank you for staying with us and answering our online survey. We hope to see you again very soon. Sincerely, Isabel Alaniz Sales Director Best Western Heritage Inn

Midland, Texas
Reviewed 23 March 2017

Nice Hotel, but not the most intriguing location in the Houston area. The Hotel staff was wonderful. The rooms are really nice and comfortable beds. I only have 2 complaints. The breakfast was not so good and the Location. In a somewhat busy ghetto area.

Review collected in partnership with Best Western
 Report
Helpful?
Thank carlosw66
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Dear Valued Customer; Thank you for your prompt survey online. Our guests response are very important to us for the future of yourselves any future guest experiences. Thank you very much for staying with us at Best Western Heritage Inn and, we are glad you were happy with our customer service and had a comfortable stay. Please, do let me...

Corpus Christi, United States
Reviewed 13 March 2017

Poor location, gated parking for "security", blow-dryers have to be requested through executive housekeeping, unskilled customer service clerks. Hair in our bathtub from previous check out, odd tv remote that was not user friendly, no welcome binder for restaurants or fun things to do in the area...just a very poor, poor experience.

Review collected in partnership with Best Western
 Report
Helpful?
Thank 228victoriai
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our survey online regarding your recent stay at our hotel. Thank you for sharing your concerns. I am sorry that our hotel did not meet your expectations. I hope you will give us the opportunity to better serve you at Best Western Heritage Inn. Thank you for staying with...

Houston, United States
Reviewed 9 March 2017

This hotel is useful for businessmen. This is not the city but it is close. The hotel is on the way from Galveston to Houston. Pool was small, but was clean, too. The small Mexican restaurant next to this place was surprisingly good.

Review collected in partnership with Best Western
 Report
Helpful?
Thank kwangsunk2017
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Dear Valued Customer, Thank you for staying with Best Western Heritage Inn. We are very pleased to know that you enjoyed your stay with us. Thank you for taking the time to respond to our survey. we are so glad that you had a very enjoyable stay with us. We hope to see you again in the near future. Sincerely,...

Austin, Texas
Reviewed 7 March 2017

People will walk into your room, money came up missing so it was an inside job, we were overcharged and I was unable to reach a manager and could not get it resolved until I left. We felt unsafe and not taken care of

Review collected in partnership with Best Western
 Report
Helpful?
Thank jasminec338
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Dear Valued Customer, Thank you for taking the time to respond to our survey, it is very important to us and our staff for you and our future residents to enjoy our stay at all times with us. Please let me apologize. These comments will definatley be discussed with our staff immediatley, so that this will not be an issue....

13 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (13)
Viewed
Room/Suite (5)
Viewed
Bathroom (2)
Viewed
Other (6)
07/05/2017 08/05/2017
Hotels you might also like...
Travellers also viewed these Houston hotels
0.2 km away
Hampton Inn Houston I-10 East
0.4 km away
Days Inn Houston East
Days Inn Houston East
#360 of 504 in Houston
83 reviews
2.3 km away
Comfort Inn East
Comfort Inn East
#257 of 504 in Houston
23 reviews
Show Prices
Show Prices
Show Prices
2.3 km away
Candlewood Suites I-10 East
Candlewood Suites I-10 East
#233 of 504 in Houston
37 reviews
1.5 km away
Holiday Inn Express & Suites Houston East
33.7 km away
BEST WESTERN PLUS Sam Houston Inn & Suites
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Close to refineries, the port and downtown Houston, guests stay in a prime location when choosing our Houston hotel.Are you looking for great hotel amenities and a convenient location close to everything? Your BEST WESTERN Heritage Inn delivers everything you need for a fantastic getaway. With easy access to all major highways, business and leisure travelers alike can quickly get to their destinations. Whether it’s an event at the Reliant Park and Stadium or a meeting at the Chevron Refinery, we understand that “real estate” plays a key role in your trip.Hotels in Houston, TX are revered for southern hospitality, and we set the bar high here. If you’re here for an event at the George R. Brown Convention Center in downtown, our helpful staff members are happy to go above and beyond to make sure the big day is enjoyable. Simply ask, and we’ll do everything possible to make your stay even better.Your Best Western Houston is designed with comfort in mind. The Toyota Center is seven miles away, and the property features a business center, fitness center, free Wi-Fi in the hotel and large rooms so you can really spread out and feel at home. Enjoy 37-inch and 42-inch LCD TVs in your quiet, spacious room and a free, full hot breakfast every morning. Nothing starts the day like endless hot waffles, flaky pastries, a selection of yogurts, cereal and fruit, and of course 100% Arabica coffee.Interior corridor access and free gated parking make loading and unloading easy. Business travelers in town with Exxon Refinery, Lyondell Chemical, Holt Caterpillar and many other area companies know they’ll be catered to at our Houston hotel. Plus, with the Minute Maid Park nearby where the Houston Astros play, it’s also easy to squeeze in a game or two on any trip.Reserve an oversized room at BEST WESTERN Heritage Inn for a fun, easy vacation! ... more   less 

Additional Information about BEST WESTERN Heritage Inn

Address: 10521 East Fwy, Houston, TX 77029-1926
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $116 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Heritage Inn 3*
Number of rooms: 62
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Orbitz, Priceline, Hotels.com, Hotwire, Best Western, Cancelon, TripOnline SA and HotelQuickly so you can book your BEST WESTERN Heritage Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Heritage Hotel Houston
Best Western Houston
Houston Best Western
BEST WESTERN Heritage Inn Houston, Texas
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Heritage Inn staff and other travellers.
1 question
Ask a question
Questions? Get answers from BEST WESTERN Heritage Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the side doors. One who stayed was complaining about it.”
ccbeachcouple, 30 Apr 2016 | Read review
“Hotel is terrible...do not stay here.”
Jennifer8080, 25 Jan 2016 | Read review
“Back side, away from the IH10”
alexanderbW1274DO, 14 Nov 2015 | Read review
“Rooms facing the back parking or the pool are away from the highway and quieter.”
Benny1022, 13 Jun 2015 | Read review
“Make sure to get a room at the back of the hotel”
72traveler408, 22 Oct 2013 | Read review
5 of 5
Priceline
USD 82* /night
View Deal
Booking.comUSD 83
Expedia.comUSD 83
HotelQuicklyUSD 110
View all 11 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates