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Extended Stay America - Houston - Galleria - Westheimer

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Extended Stay America - Houston - Galleria - Westheimer
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122 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Houston - Galleria - Westheimer
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Showing 110: English reviews
Boulder City, Nevada
Reviewed 9 July 2015

Our stay at the Extended Stay America on Westheimer was the worst stay at a hotel ever! There were a number of issues that we faced but I will highlight only the worst. After one night at the hotel, we smelled cigarette smoke coming into our room. After looking around inside and outside the hotel I noticed that the smoking...

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Helpful?
Thank Patty1123
Manager_11525, Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for your recent review of your stay. We are disheartened to hear of your entire experience and sincerely apologize for the issues you encountered during your stay. I have shared your feedback with our team to ensure these concerns are addressed immediately to prevent this type of experience from being repeated in the future. We rely on feedback...

Genoa, Italy
Reviewed 29 May 2015

The hotel is located in a good area, facilities were great which included a good kitchen, ample parking space and nice staff. Overall good experience, I would stay here again if visiting Houston again.

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Thank pavankm7
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad to hear that you were pleased with our staff, our location, and your fully equipped kitchen during your visit with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to have...

Atlanta, Georgia
Reviewed 22 May 2015 via mobile

I've stayed at many hotels because of medical stays with my husband. When we decided to relocate because of my husband medical state and wanting to retain the doctors that saved his life, we remained at the hotel that we so often called home away from home. While looking for a home we remained at this location for several reasons;...

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1Thank lori w
Reviewed 16 April 2015 via mobile

Very good hotel,but they give 4 cards and only 2 work.If 2 work,so why they gave 4???Hate cards+doggies here.When i came here,it was good,but the problem of cards irritated me.I like the hotel,but they shouldnt allow dogs here.Sorry.But Plz Improve

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Thank Mohammad I
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for taking time to write a review of your stay. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. It is always gratifying to know that our performance was effective and appreciated. Regarding pets, our hotel policy is we do allow small pets and I apologize...

Amsterdam, The Netherlands
Reviewed 9 April 2015

For those staying with he American cancer Society, there is no shuttle to MD Anderson. With what you pay for taxis, you might as well stay on your own nearer the Medical Center. There is a stale smell to the rooms and the traffic is very noisy. The staff is kind and cordial. The only good thing. Beds are AWFUL!...

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Helpful?
Thank VigeeBlue
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am disappointed we failed to give you the fine accommodations and service we strive for with all of our guests. Please know that your comments have been reviewed in detail with our department head. Unfortunately, our hotel does not offer a shuttle service...

Izmir, Turkey
Reviewed 14 December 2014

The front desk staff was unfriendly. The dirties place I have ever stayed in. The bathtube was full of hair when I checked in and this was not a problem to the staff The only positive commend is the location of the hotel!!

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1Thank aslisen79
Reviewed 2 November 2014

I stayed in this hotel twice and have received a good and friendly attention from the people, specially from Ms. Monique, the front desk office. She was always very helpful and kind, solving all problems presented. Regards Edson Ayub

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Thank Edson A
Houston, Texas
Reviewed 24 October 2014

The location is very convenient to walk to restaurants, CVS and the Galleria to shop. The front desk staff are pleasant, friendly, helpful and all of that with a smile. Its the perfect stay in the Galleria for business.

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Thank 813travelinglady
Naples
Reviewed 12 October 2014 via mobile

Price seemed okay for location before we arrived however the smell, time of delivery for amenities (over 2 hours, 2 telephone calls, followed by a walk down to the front desk for providing a pillow with no pillowcase and then being out of clean pillowcases), finding receipts from previous guests under our bed (from May 2014), quality of towels, sheets...

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Thank Mkgoddard
Houston, Texas
Reviewed 19 September 2014 via mobile

Check in was fast and pleasant. This property is clean and quite. The mall is within walking distance. Rooms are clean. Just a place to stay. Will return. This location is eazy on and off the freeway.

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Thank ureyes

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Near Extended Stay America - Houston - Galleria - Westheimer

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Houston - Galleria - Westheimer

Address: 4701 Westheimer Rd, Houston, TX 77027-4717
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $108 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Galleria - Westheimer 2.5*
Number of rooms: 110
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Also Known As:
Extended Stay America - Houston - Galleria - Westheimer Texas
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Houston - Galleria - Westheimer staff and other travellers.
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Questions? Get answers from Extended Stay America - Houston - Galleria - Westheimer staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites are large and comfortable”
 of 5 bubbles shoup2017, 1 Jan 2017 | Read review
“I would recommend the third floor and backview for people that loves privacy.”
 of 5 bubbles , 18 Nov 2016 | Read review
“Be sure to double check with staff on requested services. PM and AM staff do not share information”
 of 5 bubbles HombreUSA, 5 Feb 2016 | Read review
“very noisy residents.”
 of 5 bubbles 554ramib, 17 Sep 2015 | Read review
“We liked the back of the hotel by the stairs, it was easier to move the dog in and out.”
 of 5 bubbles SusanV786, 6 Aug 2015 | Read review
5 of 5